Bathcenter Avis 

146
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Just over 2 years ago we renewed our bathroom. Many of the items purchased were from the Bathcenter, Chesterfield. We are delighted with the products we chose. Recently, we found a small crack in the... Voir plus

Noté 3 sur 5 étoiles

We ordered several panels which were different from the picture. Not a problem as we really liked them. The delivery charge was very expensive and unfortunately we had to have 2 more. There wa... Voir plus

Noté 5 sur 5 étoiles

Waterproof shower panels. Delivery was a bit pricey but competitively priced panels and bad reviews of the other company made my choice. Through no fault of Bathcentre the package was damaged by the d... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Terrible customer service! My £659 Carronite bath came scratched. I can write a story how I've been treated by someone call Martin when I've tried to sort some repair kit to sort scratches on my new... Voir plus

À propos de l'entreprise

  1. Rénovateur de salle de bains

Écrit par l'entreprise

We have been supplying bathrooms to both Retail and Trade throughout the UK since 2005. Based in Chesterfield, Derbyshire, we are a family run business who value service above all else and now have a combined 40 years experience in the Bathroom retail and trade markets. We are able to sell just about anything which could be required to create the perfect bathroom.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

146 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,1

Tous les avis

(146)

46 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

This company makes a refreshing change…

This company makes a refreshing change compared to ones we’ve used in the past as they are very efficient in what they do. We would definitely recommend and use them again. Thanks BATHCENTER!.

2 août 2024
Avis spontané
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Réponse de Bathcenter

Thanks for your kind words!

Noté 5 sur 5 étoiles

My first order with them staff were…

My first order with them staff were very efficient specially when called me to arrange delivery date what suitable for me! And my delivery came on time and no confusion!!

23 juillet 2024
Avis spontané
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Réponse de Bathcenter

Thanks for the 5 star review! Glad to hear you had a smooth delivery.

Noté 5 sur 5 étoiles

pleasure to order with this company

pleasure to order with this company , fair priced fast and efficent service , kept well informed on order , would use again with confidence .

11 juillet 2024
Avis spontané
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Réponse de Bathcenter

Thanks for the lovely feedback!

Noté 5 sur 5 étoiles

Excellent sales and aftercare

The original purchase went well - everything as described, good quality products at good prices, supported by good communication about delivery. Everything was packaged really well, so no risk of damaged items. Unfortunately, the soft-close toilet seat mechanism failed after a few months, but after a very brief email exchange with Ameena, a replacement was on its way. Excellent original service and excellent after care!

11 juillet 2024
Avis spontané
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Réponse de Bathcenter

Thanks for the lovely feedback, pleasure to deal with you!

Noté 5 sur 5 étoiles

Flawless Customer Service

I was in a hurry - I talked to Ameena on the phone and she said she would check and get back to me - she did! It was out of stock though, however, 2 days later she phoned to tell me it was back.. now that is service! It was delivered in ample time for my needs and I can't fault the service nor the price.

Brilliant company

3 juillet 2024
Avis spontané
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Réponse de Bathcenter

Many thanks for your kind words!

Noté 1 sur 5 étoiles

Items advertised as in stock but actually are not causing delays to renovation projects

Ordered a bath 2 weeks ago that was advertised as in stock. Received an email a number of days later saying that the bath was out of stock for 1 week. I followed up 1 week later to be told the bath is still out of stock however, the bath is available with the chrome waste. Could you not just deliver the bath with the chrome waste in the meantime and deliver the white waste when it is in stock to not further hold up my bathroom renovation?
I have again tried to call BathCenter and no-one answers and the number diverts to a mobile phone voicemail?!?!? How unprofessional?
I have just gone on the website and the exact bath I need is still advertised as available for delivery and allows me to go to checkout.
How can you be this dishonest to make a customer pay for something only to tell them a number of days later that it is in fact not available?

21 juin 2024
Avis spontané
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Réponse de Bathcenter

Good Afternoon, please accept our apologies for the delay with your order. We can see this was ordered 10 days ago and you were informed within 24hrs of the delay. I'm sorry the bath has unfortunately just gone over the eta of 1 week. I also apologise for you not being able to reach us by telephone, as we are a small business, we are not always able to answer all calls but as you know, we do call our customers back. As advised during our call earlier, the bath is due to us today and so we will be in touch to discuss delivery shortly. Sorry for any inconvenience caused.

Noté 5 sur 5 étoiles

Excellent service

Excellent service and communication, extremely fast delivery, literally within 2 days even though I ordered at 11pm, always kept updated with emails. Would definitely use again.

12 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

New Bathroom

I always try and use local companies where I can and I’m really glad I chose Bath Centre.

Excellent service from start to finish.

Ameena and her team couldn’t have been any more helpful if they tried.

I went to them with another quote I had and they were able to source everything the same and matched it straight away.

Highly recommend them and my Plumber is now going to be using them.

10 juin 2024
Avis spontané
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Réponse de Bathcenter

Thanks for the lovely feedback, pleasure to deal with you.

Noté 5 sur 5 étoiles

A maissive thank you to Ameena and the…

A massive thank you to Ameena and the team at Bathcenter. We had difficulties with our bathroom fitters and needed to postpone delivery of our Aruba bath twice. Bathcenter were so accommodating and helpful. They took the stress out of a very stressful situation. The Aruba bath is wonderful and at a great price. We are extremely happy customers!

29 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Ordered Saturday

Ordered Saturday, arrived Tuesday, received txt message with delivery window, had phone call 20 mins before delivery, great service, would order from bath centre again

21 mai 2024
Avis spontané
Noté 4 sur 5 étoiles

Issue resolved as expected

I can't comment on our shower door, as this hasn't been installed as yet but the customer service has been good so far at resolving some issues I had with shower trays. Ameena and Mandy have both been very helpful and the matter was resolved as expected.

13 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Recently


Recently, I purchased aluminium radiators and electric elements. The product quality is outstanding, and the customer service at Bathcenter is excellent. Amenna was incredibly helpful. For future shopping, I'll always choose Bathcenter.

11 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

avoid avoid avoid

If I could give less than one I would. Really poor service - said my package would be with me in 1-2 working days in the confirmation email. A week later, still no package and no update. Emailed and called several times, told we’d be updated, but nothing.
So disappointed as I thought they had good reviews - now I wonder if they’ve just made them up.
I’d rather have my money back than wait.

1 mai 2024
Avis spontané
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Réponse de Bathcenter


We are incredibly sorry to hear about your experience with our service. It falls far short of the standards we set for ourselves, especially considering the promised delivery timeframe in your confirmation email.

You're absolutely right, a week's delay with no updates is unacceptable. We sincerely apologise for the lack of communication and the frustration it caused you. We're currently investigating why you haven't received updates despite reaching out via email and calls.

We understand your disappointment, particularly since you trusted us based on positive reviews. We can assure you that we take customer feedback seriously and are working on improving our communication processes to prevent similar situations.

Noté 1 sur 5 étoiles

Very slow delivery

Very slow delivery! Don't listen to their time frames.

Had tradesmen booked in for the expected delivery date, over a week and no email of the order being processed or shipped. Causing undue delays and stress. Would not use again!

15 avril 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

We are sincerely sorry to hear about the delay with your order and the inconvenience it caused with your tradespeople. We understand your frustration, especially considering the booked tradesmen and the lack of communication.

We want to apologise that you haven't received any emails about your order's processing or shipment. This is due to ongoing issues with our supplier that have unfortunately caused delays. There's no excuse for the lack of communication, and we're taking steps to improve our order update process.

Noté 2 sur 5 étoiles

The flush handle

The flush handle too loose and too heavy, the plumber couldn’t install in the proper way. I would expect better quality for this amount of money.

25 mars 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

Hi, i'm sorry to hear you have issues with this Cistern. As this has only recently been purchased. We can look into this issue for you. Please email us at info@bathcenter.co.uk to see if we can resolve this for you.

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