Bathcenter Avis 

146
TrustScore 4 sur 5

4,1

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Just over 2 years ago we renewed our bathroom. Many of the items purchased were from the Bathcenter, Chesterfield. We are delighted with the products we chose. Recently, we found a small crack in the... Voir plus

Noté 3 sur 5 étoiles

We ordered several panels which were different from the picture. Not a problem as we really liked them. The delivery charge was very expensive and unfortunately we had to have 2 more. There wa... Voir plus

Noté 5 sur 5 étoiles

Waterproof shower panels. Delivery was a bit pricey but competitively priced panels and bad reviews of the other company made my choice. Through no fault of Bathcentre the package was damaged by the d... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Terrible customer service! My £659 Carronite bath came scratched. I can write a story how I've been treated by someone call Martin when I've tried to sort some repair kit to sort scratches on my new... Voir plus

À propos de l'entreprise

  1. Rénovateur de salle de bains

Écrit par l'entreprise

We have been supplying bathrooms to both Retail and Trade throughout the UK since 2005. Based in Chesterfield, Derbyshire, we are a family run business who value service above all else and now have a combined 40 years experience in the Bathroom retail and trade markets. We are able to sell just about anything which could be required to create the perfect bathroom.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

146 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(146)

46 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great and helpful staff nothing was to…

Great and helpful staff nothing was to much trouble the delivery guys were brilliant. I thank all the backroom staff for their efforts with my order. i would highly recommend this company.

29 janvier 2025
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

Many Thanks for the great feedback! Regards Bathcenter Team!

Noté 1 sur 5 étoiles

AVOID *****Bought a sink cabinet fell…

AVOID *****Bought a sink cabinet fell apart in less then 6 mnths supposedly had a 5 yr guarentee but would not provide it when asked. Blamed water ingress plumber revisited said untrue but BathCentre refused replacement. Poor customer service experience trying to resolve shirked all responsibility to replace when it was professionally fitted, the sink prior in the exact same position lasted over 15 /20 yrs so lies its water ingress. This lasted 5 months split in 3 areas. Contacting Trading Standards for False Claims of Guarantees.

16 décembre 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

I'm sorry to hear you are unhappy with the outcome of our enquiry. With any fault which is deemed a manufacturing defect, we would always assist with repair or replacement, however, as your unit damaged was caused by water ingress, we were unable to assist on this occasion. If we can assist further with replacement parts please do get in touch. Regards Customer Support

Noté 5 sur 5 étoiles

Quick, easy and very competitive pricing

Website was easy to navigate and sorted the desired item easily. Clear ordering process, very timely delivery. All in all very satisfied.

4 décembre 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

Thanks for the great feedback! Regards Bathcenter Team

Noté 5 sur 5 étoiles

Very satisfied

The service was very good from ordering until delivery. The price was excellent, and I was kept informed of delivery times. Well done to all

14 novembre 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

Many thanks for you kind words, glad you were pleased with our service! Regards Bathcenter Team

Noté 5 sur 5 étoiles

Fantastic customer service

The service was over and above I needed this bath as plumber was waiting to fit it and they don’t usually give a time for delivery. They contacted the driver who rang me and said he would be there he knew I was waiting for it . It was great service a great product and a great price

8 novembre 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

Many Thanks for the great feedback! Regards Bathcenter Team

Noté 4 sur 5 étoiles

Overall is okay

Overall is okay, they do have wide range of products on their site. You do need to check the stock with them before placing an order because their stock is not updated promptly on the site. Email is not the best way to contact, but I’ve had no problem reaching them through phone to chase something down. Overall it is an okay experience, they did shipped the product before promised time.

14 novembre 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

Hi, thanks for the feedback. Please be assured we do respond to all emails quickly, please confirm which email address you contacted us on so we can look into this for you. Regards Bathcenter Team

Noté 5 sur 5 étoiles

Ameena has been brilliant.

The service I received from Bathcenter, Ameena in particular, is 1st class. Everything I needed was actioned in good time, without reservation, with excellent communication.
Thank you Ameena, I appreciate all your help, you're a credit to Bathcenter.

12 novembre 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

Many Thanks for the great feedback, pleasure to deal with you! Regards Bathcenter Team

Noté 5 sur 5 étoiles

Great communication

Great communication, bath delivered exactly when it was arranged for, customer service was excellent and the best price I could find for the item I bought. If only all transactions were this simple.

30 octobre 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

Thanks for the 5 Star Review! Regards Bathcenter Team

Noté 5 sur 5 étoiles

Second to none

I was really worried about ordering on line - I looked at lots of companies, but was put off by their reviews. I then came across bathcentre where the reviews were good . I ordered Thursday evening and got an email back with confirmation straight away, after an hour or so I received another email saying dispatched- Friday I got a call from a lovely lady Wendy to arrange delivery- it was arranged for Tuesday , delivered by a nice guy . I can honestly say the service is second to none - if you, like me are worried about ordering on line I would recommend this company 💯 once the shower door is fitted I will upload photos

6 novembre 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

Many thanks for the great feedback, glad you were pleased with our service! Regards Bathcenter Team

Noté 1 sur 5 étoiles

Didn’t deliver in the 1-2 days quoted…

Didn’t deliver in the 1-2 days quoted and paid for. Absolute joke of a delivery company. Absolute joke from customer service, they never responded to emails. I fit bathrooms for a living. I will NEVER use this company again!

1 novembre 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

Good Morning, I'm sorry to hear this didn't arrive within the quoted time frame as advertised. I can see the reason for this is because the transport team tried to call you but were not able to reach you to arrange this. We are not able do dispatch without speaking you to ensure someone is present to take delivery.

Regards
Bathcenter Team

Noté 5 sur 5 étoiles

Excellent customer service..

I received my delivery within a couple of days. Unfortunately, one item was damaged in transit, and they dealt with this quickly by sending a replacement.
Lovely bathroom furniture pleased with my purchase

14 octobre 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

Many Thanks for you lovely Feedback, glad we could resolve the issue quickly for you.

Regards
Bathcenter Team

Noté 5 sur 5 étoiles

Recently had the pleasure of dealing…

Recently had the pleasure of dealing with BathCentre.co.uk, and I must say, their service was top-notch! From start to finish, everything went smoothly. Ameena, the salesperson who assisted me via e-mail, was incredibly helpful. She promptly answered my questions, guided me through the product options, and ensured a seamless experience. The products I ordered were of excellent quality, and they arrived right on schedule. Overall, I'm thoroughly impressed with BathCentre.co.uk – they've earned a loyal customer! 👏🏼✨

Feel free to dive into that relaxing bubble bath now! 🌟🛀

2 octobre 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

Thanks for the 5 star review! Bathcenter Team

Noté 5 sur 5 étoiles

Fabulous service

Fabulous service, friendly and went out of their way to be helpful. We are super happy with our new bathroom. The quality is very good. Would highly recommend Bathcenter.

26 septembre 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

Thanks for your lovely Feedback!

Noté 5 sur 5 étoiles

Really pleased

Really pleased, great communication as was able to arrange delivery day to suit my day off.
One of the few places I could find a 1650mm bath, very happy with all the items I bought.
Would highly recommend 👍

16 août 2024
Avis spontané
Noté 3 sur 5 étoiles

Great prices but need to work on delivery communication

The website was easy to navigate and the prices were really competitive. Ordering was straight forward and had an email straight away which is always a bonus. However I was having to juggle work and delivery dates and not having no notification appart from a day (organised on phone) when it will arrive is no good. Managed to organise someone to wait in but the bath arrived before they could get there. Think they need in place ether a email or text system where you are notified an exact day and rough estimate of time. I would recommend due to there prices but just be aware of delivery.

15 août 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

Hi Sophie, I'm sorry to hear you were unhappy with our delivery service. We can always look at alternative couriers if the arranged delivery options don't work for you. Some items are delivered via our suppliers direct so we can't control their schedule but do also have our own couriers who do send tracking information. Thanks for the great feedback regarding our site and goods.

Noté 5 sur 5 étoiles

Excellence in every aspect

Excellent service from start to end, no pressure selling or shadowing you around the showroom, but all questions answered and very helpful staff both in the shop and over the phone. Delivery was on time, had to swap the bath and panel too which was easy and quick to do and swapped at no extra cost. The delivery man was excellent too and helped us carry the unit upstairs as was pre assembled

Can't fault and will definitely recommend to all.in the future

Many thanks for everything 🙏
Sarah & Chris

6 août 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

Thanks for the 5 star review Sarah and Chris, glad to hear you were satisfied with the service received by team here at Bathcenter!

Noté 5 sur 5 étoiles

We had an adapted package of bathroom…

We had an adapted package of bathroom ware . We had a clear and detailed quote which we accepted and paid . Goods were delivered promptly as arranged and everything packaged well . Excellent service.

19 juillet 2024
Avis spontané
Logo de Bathcenter

Réponse de Bathcenter

Thanks for the lovely feedback!

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus