Bathcenter Avis 

Ordering process very easy and delivery of goods was excellent.
A missing item from the order was delivered within 24 hrs.
Very impressed,would purchase from them again

Simple to order from with lots of choice. Very pleased with value and quick delivery.

Very bad experience
No one answers the question phone still waiting on my order which I have paid for
Carrier dosent answer your phones guys
Plz plz plz avoid this company

Very pleased with the service I received from Bathcenter, clearly a well run company. I got prompt replies to my initial enquiry and question via email or telephone. Their website was simple to navigate which made ordering easy. I was provided with email updates at each stage of the order processing. Delivery was made 3 working days from ordering. The delivery company PJH, was very efficient allowing me to select a date suitable for me. The delivery was made on time and the driver was very helpful even putting my order into my garage out of the rain. Overall an excellent experience with Bathcenter and I would recommend them anytime.

Bath center is one of the best company from whom I have purchased anything (not just bath related) in UK. You have few rip off companies on one side who charge you for restocking fee when you cancel the order before its dispatched. On the other hand you have Bath Center who agreed to
1) send the bath on the precise date I wanted
2) later agreed to pause the delivery after it was dispatched as I had family health emergency
3) later agreed to hold the product for me until I could sort out on the family situation and arrange for a new delivery date
4) delivered on the new agreed date.

Thank you Ameena for your wonderful customer service and quick replies to my emails. Definitely recommended !

Brilliant buy we love our new bath top quality and we would highly recommend this company

Great service and quick delivery. I forgot an item on my order and put in another one and I asked if the 2nd delivery charge be refunded and was delighted when it was. Ameena is exceptional and was so fast to respond to my emails. An item missing on delivery but was soon rectified and sent next day. Great Company and very good and helpful staff would definitely recommend. Thanks Bathcenter.

quick delivery, polite on the phone,driver courteous, all appears to be fine an initial check. Would recommend.

A very good service they really go out of the way to help. Would definitely recommend. Ameena is exceptional. Would order from them again
Many thanks bathroom centre

Great experience with the Bathcenter. I was able to request an exact delivery day and everything arrived in good condition. I added extra items to my order at the last minute as I had problems with UK bathrooms. The Bathcenter were able to supply these on time and were incredibly helpful and quick to respond. Exceptional customer service - thank you!

Unfortunately the first loo seat was broken. I informed Bathcenter and they sent me a replacement which arrived the next day.
Product & customer service 5 *****
Thanks,
Peter

Been using bathcenter for years and have always received good service and quality products, highly recommended

Appalling - ordered in good faith then they cancelled with no solution!
Thanks for nothing :-(

Terrible customer service! My £659 Carronite bath came scratched. I can write a story how I've been treated by someone call Martin when I've tried to sort some repair kit to sort scratches on my new bath. Very argumentative, unpleasant person. If I knew I'll be treated like that, I would never buy anything from Bathcenter.

An absolute shower!
I bought a bath and side panel, admittedly 11 months past.
However due to Covid complications, I left the equipment "as delivered", until today.
Having set the bath legs to the recommended height (in my bedroom as a dry run), I then unpacked the side panel and noticed a split on the top crease.

I then sent an email to the Bathcenter, with photos that clearly highlighted the bedroom dry run and the plastic packing still on the equipment; the response received was that I had exceeded the 30 day return and quoting the cost of a replacement panel at circa 150 GBP.

Absolutely disgusted with them and would never use them again.

Bought a bath that was the wrong size contacted customer services and Martin at The Bath Center couldn’t have been more helpful, talked me through the range they stock and worked out a bath that would fit and what type of bath that would suit the space, they kept me informed of the new delivery and collection of the mistakenly ordered one, the delivery driver was brilliant and the bath I received was much better quality than my old one and looks great, I can’t recommend them more really great company to deal with.

First time customer with Bathcenter and have found their customer service to be excellent, Ameena at Bathcenter has kept us informed of order and responded quickly to our emails. Delivery of items is also prompt, highly recommend.

Excellent, ordered a wetroom and it was delivered 9.30 the day after, just what I wanted as well.

Worst experience ever,
I odered a bathtub online. At the scheduled delivery date the delivery driver called and asked if I could come and meet him to pick up the bathtub with my own car, I declined and the delivery date was rescheduled for the following week. The following week the wrong bathtub was delivered the evening before the agreed delivery date. After complaining and chasing bathcenter to replace the bathtub the correct bathtub was delivered a few days later, missing the protective film and the delivery driver handed me the bathtub legs in a package falling to bits. Never ever I would use this company again.

Wasn’t sure about ordering big items online but the bathcenter was excellent easy to order, I was updated frequently about my order and delivery came on time. Haven’t fitted units yet but checked items and all seems fine would recommend