The ordering process was straightforward and the sales team even cared to email to check if the size of shower tray and shower door that I had ordered were correct because they are of different sizes.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I am very pleased with the total service provided by Bathroom Supastor, giving such a good price for the goods they supply. I could not fault the service from the Sales Team including Evan Jones, an... Voir plus
L'entreprise a répondu
Great customer service, after my delivery was left by the delivery driver next to my house and got lost. After few phone calls my order was re delivered . I will recommend this company to anyone and... Voir plus
L'entreprise a répondu
The shower screen arrived in a broken palette with nails sticking out. The delivery only delivers to curb side and you are expected to open and check the product within 20 minutes so read the small pr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Here at Bathroom Supastore we believe that quality shouldn’t be delivered at a premium price, that’s why we offer the lowest price possible for high quality products and a service that cannot be beaten. We are a UK-based online retailer specialising in bathroom products, including furniture, fixtures, and accessories. We sources products from top manufacturers in the industry, ensuring that all products are of high quality and meet the latest industry standards. We have a team of highly skilled customer service professionals who are available to assist customers with their purchases. Bathroom Supastore is a reputable and reliable online retailer of bathroom products, providing customers with a wide selection of quality products, excellent customer service, and affordable prices.
Bathroom Supastore
Écrit par l'entreprise
Coordonnées de contact
Unit 26A, Pant Industrial Estate, CF48 2SR, Merthyr Tydfil, Royaume-Uni
- 0330 056 8555
- sales@bathroomsupastore.com
- bathroomsupastore.com
4,6
Excellent
2 k avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The delivery contractor needs some thought
The company was really helpful in organising the delivery day.
The delivery company were not good. A 2 hour delivery window was provided, so I stayed in. They were late, so I could've gone out and been back. The driver didnt say a word, just grunted at as twice. The packaging has a hole broken through it, so I asked to check for damage, but the driver just shrugged and grunted. Really poor manners.
10 novembre 2025
Réponse de Bathroom Supastore
Hi Matt,
Thank you for your feedback. We're really pleased to hear you found our team helpful in organising the delivery day.
We’re genuinely sorry, however, to hear about your experience with the delivery driver. As your delivery was handled by a third-party courier (Palletways), their conduct and timing fall outside of our direct control, and sadly, it’s clear that their service did not meet the standards we expect on behalf of our customers.
We feel this part of your review is more reflective of Palletways than our own service, and we’d have welcomed the opportunity to raise a formal complaint with them on your behalf if we’d been made aware sooner.
We’ll be passing your feedback directly to Palletways to help ensure this is addressed appropriately.
Kind Regards,
The Bathroom Supastore Team
Great service kept informed
Great service kept informed. Friendly knowledgable staff. Definitely would use again
5 novembre 2025
Réponse de Bathroom Supastore
Hi David,
Thank you so much for your kind review! We really appreciate it.
Kind Regards,
The Bathroom Supastore Team
This companies customer service is…
This companies customer service is impeccable. Their site is so easy to navigate with a great selection of goods at affordable prices.
Any queries, contact them and they are brilliant at helping.
10 stars.
30 octobre 2025
Réponse de Bathroom Supastore
Hi Susanne,
Thank you so much for this amazing review! We really appreciate it.
Kind regards,
The Bathroom Supastore Team
Arrived on time, good quality. Our initial order arrived promptly and…
Our initial order arrived promptly and in good condition. However, a toilet seat was missing. I called and they shipped one which arrived within a few days.
22 octobre 2025
Réponse de Bathroom Supastore
Hi,
Thank you for another lovely review! We really appreciate it.
Kind Regards,
The Bathroom Supastore Team
Great value and speedy delivery
Wall panels were great value and do the job nicely. Delivery was super speedy too
20 octobre 2025
Réponse de Bathroom Supastore
Hi Mary,
Thank you so much for taking the time to leave us this lovely review.
We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Fantastic customer service
Accidentally ordered an incorrect trim along with the correct trims, customer services called me to query if I made a mistake and cancelled the incorrect item straight away and gave me a refund. Amazing customer services, very rare to see these days, highly recommended!!
16 octobre 2025
Réponse de Bathroom Supastore
Hi Mike,
Thank you so much for taking the time to leave us this lovely review! We really appreciate it.
Kind Regards,
The Bathroom Supastore Team
Réponse de Bathroom Supastore
Hi John,
Thank you so much for taking the time to write this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Fabulous items fast delivery too
8 octobre 2025
Réponse de Bathroom Supastore
Hi Heather,
Thank you so much for taking the time to write this review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Good service and communication and very…
Good service and communication and very good price with a quality product.
29 septembre 2025
Réponse de Bathroom Supastore
Hi,
Thank you so much for taking the time to leave us this review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Great company, great product
Easy to order. Kept informed of delivery via tracking which was great Delivery was between 9 - 5 and it arrived early morning which was really helpful. Product arrived extremely well packaged. Delivery driver was friendly and polite and was very careful offloading the package. The bathroom cabinet is well made, a beautiful colour - just as it is in the online picture. Sink is really great quality. Love the product, would certainly recommend.
3 octobre 2025
Réponse de Bathroom Supastore
Hi Melanie,
Thank you so much for taking the time to leave us this very kind review. We greatly appreciate it!
Kind Regards,
The Bathroom Supastore Team
Réponse de Bathroom Supastore
Hi Lynne,
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Réponse de Bathroom Supastore
Hi Ian,
Thank you so much for taking the time to leave us this review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Good service, shame about the product
The service was spot on feom Nathroom Superstore, however, the product really dissapointed. Firstly the 2 screw holes that conwct the surround to the enclosure, the bottom half of 1 side was 2mm out, this was very frustrating. The plastic runners that go onto the glass were bent which caused the plastic to distort. Not too impressed. Delivery, sercvie etc, all good, Product not so much.
26 septembre 2025
Réponse de Bathroom Supastore
Hi Alan,
Thank you for your feedback. We're really pleased to hear you were happy with the service provided by Bathroom Supastore, but we're very sorry to learn about the issues you experienced with the product itself.
This is the first time we're hearing about the problems with the enclosure, and we truly wish you had contacted us directly, we would have been more than happy to help resolve the situation for you.
Customer satisfaction is very important to us, and we’re keen to make this right. Please get in touch with our team at your earliest convenience so we can look into this further and offer a suitable solution.
Kind regards,
The Bathroom Supastore Team
Excellent service
Excellent company to order from. I was really impressed with the service from start to finish. Ordering was easy,dispatch was quick and delivery was great. I would definitely use them again.
19 septembre 2025
Réponse de Bathroom Supastore
Hi Safeera,
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
What a great company
What a great company, I'm so pleased to have discovered them. The shower panels I chose were excellent value and look fantastic plus they offer free delivery. What's not to like?
22 septembre 2025
Réponse de Bathroom Supastore
Hi Vee,
Thank you so much for taking the time to leave us this lovely review! We're so happy you love your new wall panels.
Kind Regards,
The Bathroom Supastore Team
Excellent service
15 septembre 2025
Réponse de Bathroom Supastore
Hi Hywel,
Thank you so much for taking the time to leave us this review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Delivered on time packaged very well…
Delivered on time packaged very well excellent service love my mirror
1 septembre 2025
Réponse de Bathroom Supastore
Hi Jennifer,
Thank you so much for your lovely review! We really appreciate it.
Kind Regards,
The Bathroom Supastore Team
Great service was very pleased with…
Great service was very pleased with shower and base l haven't fitted it as yet but delivery was prompt and brought stuff into the house.
Thank you
21 août 2025
Réponse de Bathroom Supastore
Hi James,
Thank you so much for taking the time to write this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Very pleased delivery was very fast in…highly recommend
Very pleased delivery was very fast in fact next day delivery driver waited until we checked the item and communication was really good kept me informed all the way to point of delivery highly recommended thank you
18 août 2025
Réponse de Bathroom Supastore
Hi Louis,
Thank you so much for leaving us this kind review. We greatly appreciate it!
Kind Regards,
The Bathroom Supastore Team
Good service and excellent quality
Good service and excellent quality, i would defiantly recommend
11 août 2025
Réponse de Bathroom Supastore
Hi Nick,
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
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