Baylis Group Avis 715

Callum and Craig were great when we initially went in .
All staff are good at their jobs .

Helpful and honest

There are so helpful and I like the way that I was welcomed since day one until I collect my car

We were looking for a used car and had seen a Peugeot 3008 on Baylis’s site. We went in, we were warmly greeted, not pressured in any way. We were left to look around before talking to Dale Hope-Wilkinson and Clare Cowlishaw-Hearn to sort the detail. From start to finish it was friendly, professional and so easy. The car we liked had to be brought from another dealership, and arrived 2 days earlier than expected. Great car, very good price, superb service and attention to detail. Thoroughly recommended. Thank you Clare and Dale.

I’m happy with my car, but the actual experience of buying it from Baylis was honestly so patronising . As a young woman buying my first car, I felt like the salesman didn't take me seriously at all. When I tried to negotiate the price, he actually showed me a joke video of a badger mocking a customer for asking for "wiggle room." I highly doubt he would’ve done that to a man, or if my dad (who works in the car industry) had been there to accompany me instead of my mother.
It was so uncomfortable; he kept trying to bypass me by making eyes at my mother to get her to intervene, until she had to tell him she wasn't the customer. As soon as he realised his "friendly" act wasn't working and I wasn't backing down, his mask slipped. He got visibly annoyed and started making subtle digs that suggested I was difficult just because I wanted a fair deal.
I eventually got about £200 off by staying firm, but I felt like I was being judged for even trying to negotiate and feel like had I been treated different I wouldn’t have given up as soon. To make it worse, once I’d paid and was literally driving off the lot, I noticed a chip in the windscreen. I’m glad I stood my ground, but I wouldn’t recommend this place to any young woman who wants to be treated with actual professional respect instead of being teased and talked down to.

Murray was excellent.
Many thanks

Craig was very professional and communicated brilliantly throughout the process. We had his full commitment and dedication.

Excellent service from moment of stepping into dealership to collecting car. Staff genuine and friendly and engaging. Nick provided all advice required and was patient and understanding to my individual needs

Very friendly staff - knowable and ready to help - a week from sitting in the e Vitara it was delivered to my door - paper work done on line and all went smoothlyb

I had a fantastic experience purchasing my car from this dealership. From start to finish, the process was smooth, transparent, and genuinely enjoyable.

A special shoutout to Nathan Reynolds, who went above and beyond to make sure everything was perfect. He was knowledgeable, patient, and never pushy—taking the time to answer all my questions and ensure I felt confident in my decision. His professionalism and attention to detail really stood out.

It’s rare to find this level of customer service, and I truly appreciated how easy and stress-free the whole experience was. I would highly recommend this dealership to anyone looking for a new car, and I’d definitely return in the future.

nice and easy deal didnt feel pressured at all

I bought a second-hand Suzuki from Baylis Hereford. When I got home I noticed the rear-view camera was not working properly and I could not use it.
I contacted Baylis Hereford and I returned the car and they fixed it and apologised.
They should have checked it was working properly before it was sold.

16 April 2026 - Thank you Baylis for your response - appreciated.

Great selection of cars, excellent salesman very helpful with information regarding the car I was wishing to buy, A very good service

I was happy with the car etc, but was disappointed not to receive any written information about my purchase! It transpired that my email address was not correct!

Nick was very helpful and had a lot of knowledge of the car. He was keen to help and solved any queries quickly.

A very professional approach from the sales team..everything concerning the part exchange and buying of a new car clearly outlined and explained…paperwork well documented and procedure outlined.

Great customer service, Dan was calm, knowledgeable and polite throughout the transaction. Having visited 2 major dealers in Cheltenham earlier in the day, the sales people seemed only interested in talking on their mobiles whilst watching us. Even upon entering the showroom, looking at a car a salesperson walked passed us ignoring us completely. Dan at Baylis approached us in a really calm manner and was very helpful and interesting, resulting in a car sale. Thank you Dan

Bought our first second hand EV car from Peugeot Baylis Cheltenham last week (Peugeot e208). The salesman, Rob, was the best car dealer my wife and I haver come across. Absolutely no pressure, fully informed, genuine. Really helped allay our anxieties around purchasing an ev for the first time, and made sure all was okay with us afterwards. The car was sound, and well presented when we picked it up, (although my wife thought they could have cleaned the windows inside better! And had to do a bit of extra cleaning - she is the 'Queen of Clean' after all!)
We had to make a few calls regarding the payment and the customer service from Clare was also excellent.
We are delighted with the car and with the overall service from Rob & Baylis.

To fast and service Mathew to

Baylis Evesham were great in helping me buy my car. Couldn't recommend enough, Keith was just amazing and so helpful!