BBQGuys.com Avis 621

Iain's expertise and solid knowledge is a true benefit for BBQ GUYS, he helped make our purchase of our item seamless.

I can not say enough good things about the service I received from Denise. I called to ask about an order, she called the manufacturer to get me and update then called me back as committed with an answer and resolution. The level of detail and commitment to excellence she had to me- the customer - was refreshing and appreciated. She went the extra mile!

You let me order, then charged my cc for it, despite not having it in stock and not being able to get it. But since I was concerned because it was a discontinued item, I called and was assured it was in stock. I waited two more days before you acknowledged that you did not have it and could not get it. Truly unethical business practice.

Assembly on the Navigator Series 3 pellet smoker was very simple. Took 2 hours to unpack and assemble the unit. Instructions were well illustrated.

We feel we were treated fairly in ordering the table set. Assembly instructions were very minimal and not very clear on how to assemble the chairs. After some trial and error I did manage to assemble them correctly I suspect.
The table to did have a minor "ding" in the top right beside the fire pit burner.
Overall we are happy with the quality of the set. It is well made with good solid materials and should last for years if properly cared for.

Easy to navigate and ordering easy product arrived in a timely manner and exactly as advertised

Their "Our Price Match Guarantee" is all marketing and fluff. I found a Kamado Joe Big Joe III on sale from their competitor for 2399. They would not price match it OR do what they say that they would do in their policy which is "If the price is actually below our cost (plus shipping and handling), we'll offer the product to you at our cost (plus shipping and handling)." Nothing in their price match "Guarantee" states that Kamado Joe is excluded although that was what I was told by multiple representatives. The price match request came from an advertisement from one of their "Authorized online retailers". It is a marketing scam, and I would be VERY weary of buying from this company. If they are not honest on their website and website policies, I have no confidence that they will honestly do business and do right by a customer. I have asked for a manager to explain the decision of denying my price match on at least 4 different occasions. Each time, I was assured that a manager was looking into it and would call me back. Each time, no manager has attempted to call or even email. How would service be if I did purchase and something went wrong? I have ZERO confidence that this establishment would be helpful in any regard. Now, I have dealt with multiple sales people at BBQGuys through this experience and there is a male sales rep named Tyler (I believe) who was very nice. If Tyler (or Taylor not sure) was running the show or was a manager, I would have more confidence in this company and their ability to service the customer.

TLDR

They don't abide by their "Our Price Match Guarantee". If they sell you a bold faced lie on their website, wont let you talk to a manager, they'll probably sell you a bold faced lie as a product and leave you on a island when you have a problem.

what I needed and more

One of the best companies to do business with from start to finish!
I've never had one complaint.
I had one item damaged by shipping on one of my orders and the new one was shipped the same day, no questions or shipping costs charged.
As I contractor it is a needle in a haystack to find a distributor like BBQ GUYS.

Gia Martinelli was exceptional, professional, polite, took care of a minor mishap immediately. The Smoker I purchased was early and exactly what I expected. Your employee went above and beyond taking care of my issue. I will be recommending your business to all my family and friends, Thank you

Before placing order I was told 3-5 days shipping time. Following day after I ordered the grill I got email stating shipping date will be 14 days. Big difference!! What good does it do to ask about shipping date?

Update- I have to give BBQ GUYS a big Thank You!! I actually received my grill today, December 9, 2025. It only took a total of 7 days from date of my order to when the grill arrived. I think that is very acceptable. Thank you for the great service!

My experience was top notch. Website is easy to use. Has a ton of information on their products. Easy to compare models. Most impressive to me was the delivery time. From the time of the email order receipt to when the product arrived was 56hrs. 190lb pallet delivered in perfect condition. Very happy customer.

BBQ Guys should Invest in shipping materials and pay attention to how items are packaged. The item that I ordered was placed in a broken down box that was too large for the item and item was not properly wrapped. Shipping department clearly has much room for improvement.

Very happy with my purchase. Brina Thomas delivered great support. She listened and helped me resolve an issue. So powerful when a person is empowered and they personally step up to make a great outcome happen. Brina is to are respected and valued. As a result, I am increased in my trust and desire to do more with BBQG. Thanks

Bought a Mont Alpi grill Island online after researching what would work best for our family.
The purchase was simple and fast.
But even before I had received the grill and island I seen that the price was significantly reduced, so I called customer service and inquired about it.
She understood and even though it might not be standard procedure she went ahead and matched the sales price.
Very much appreciated the assistance and earned a loyal customer.

Bought an upgraded granite top for the TV cabinet with 360 degree swivel TV lift for an extra $1k. Turned out to be too heavy for the tv lift to lift. Reached out in hope of exchanging the granite top for the lighter aluminum top and was forced to buy the aluminum top for $450. No exchange possible for the $1k upgraded granite top. DO NOT BUY the granite top it’s too heavy for the lift and you will lose $1,000 stick with the aluminum and save yourself $1,450 and a lot of frustration.

I ordered an expensive stainless bbq pit.I had the product in 72 hours.
No problems no hassle.
Courier kept me well informed about the delivery.
Great customer service.

These guys are amazing. Spoke with Jon Vidos and he rocks. I had an issue with my Blaze Outdoor refrigerator and he solved it immediately. BUY YOUR NEXT OUTDOOR GRILL FROM THEM! They are truly the best!

Excellent experience ordering from this company. The order process is easy and the shipping is swift and my orders arrive in perfect condition. Their pricing is lower than most other sellers. I give them an A+.

Customer service the way it's supposed to be. They answer your questions in a timely manner and if they don't know they will refer you to the correct person/department. Looking forward to doing more business with them in the future.