Bell Avis 315

Terrible service. They mark your driving score down based on "where you drive" even if you only drive within your area. Absolutely terrible service so glad to have canceled.

The company is a complete disgrace. Bell fall under the Admiral group who are also very poor to deal with.

Bell had sent out a blackbox which was installed properly. Bell then contacted me to state my insurance would be doubled due to the box not being installed.

The black box that was sent out was faulty and didn't report the driving data back to bell. This then resulted them in doubling the policy price and then cancelling the policy altogether with a hefty £500 fee attached. They had gone back through the previous months and added that onto the policy which is disgraceful.

I have no contacted the financial ombudsman and will be taking this further.

Avoid at all costs.

My son had an accident and his car was undriveable, so had to be recovered and was stored somewhere in Southampton (exact location unknown). 23 days later and after numerous calls and broken promises that his car will be delivered to a garage for assessment, his car is still being stored somewhere in Southampton. Also, every time I call the company it's a struggle to be put through to the correct department, as keep on being given incorrect telephone number. Extremely frustrating, stressful & lots of wasted hours 😡

DO NOT USE BELL INSURANCE. I was a policy holder for 3 years, no claims. They increased policy cost for same vehicle by 30%. I chose not renew and allow the policy to lapse, but have been charged 160 gbp for breaking the "auto-renewal". This is the type of behaviour banks were fined billions for. Exhorbitant hidden fees for minor breaches of hidden t's&c's. Same will happen to Bell and other firms with similar practices.

If your a first time driver don't bother. Cancelled my daughters insurance for doing to many u-turns putting her in the bottom 5%, FYI she works in a cul de sac. When I queried was told by there rather incompetent customers service that's its within there right to cancel her insurance at anytime without needing to give a valued reason. But if she wants to cancel her insurance first it will cost her £104 then it won't be classed as a cancelled policy. Money making scheme on first time drivers 😡🤬

Absolute nightmare of a customer service team. Was in accident with another driver who was at fault. I was paid off quickly which I can't fault them for. I had to pay my excess at the time but was told i would get it back within 2 weeks.

It has now been 5 weeks, I've still no excess. I was then told that they could not get my excess back and i would have to go through admiral law who then told me i had to ring up the third party insurance myself to get my excess back.

After ringing up the third party insurance I was told that my insurance had not sent anything over, such as photos, statements or my dash cam footage. I have had to sent this across myself.

Meanwhile every time I have rang i get left on hold for hours, passed around and told different things. It has been an absolute nightmare for something that wasn't even my fault in the first place.

Been with them 3 years. Started with plug in and drove perfectly due to driving since 1993. But to get the quote down I took. No issues. Year 2 they put my insurance up £150 contacted them as got better quote so they beat it. 8 months into year 3 had to change car to a 2010 BMW series 1 coupe. And my insurance changed by £10 per month ok not to bad.
About to start year 4 with 3 years of no claims o ly to find it up now another £10 are you freaking joking. So go online 1st quote comes in at £420 per year.
Never had a ticket or a crash in my driving career. And every year they put my quote because other freaking 🤡 can't drive. Well fudge you bell as you will be getting zero money from me.

Not a bad word to say! When I got my renewal price it was a bit high so I have them a call and they matched a price I’d got from another insurance quote, this saved me over £200 doing this the customer service was great and extremely helpful! Their online portal is also easy to use and making changes to your policy is easy and hassle free and saves you sitting in a queue on the phone!

Terrible insurance, high charges and generally awful experience. Avoid this company or you will find yourself handcuffed to expensive finance agreement if paid monthly with excessive cancellation charges

The company let you know about your driving score via email, while sending letters in the post that they are cancelling your contract for removing your tracking device. My tracking device was kicked out of the socket so I had no idea it had happened until I can back from holiday and found out I was uninsured. No warning, just a straight dismissal. I would complain that it's in some way breaching my consumer rights but it's almost certainly in the small print.

Really helpfull call centre staff, who brought down my price considerably after calling.

Easy to deal with, Plug & Drive was simple to install and use, cancellation process was fine.

Terrible customer service!
I have tried to contact Bell multiple times regarding payments and never seem to get through or have any reply. I work very unsocial hours so my best way to contact Bell is via email, unfortunately I never ever get a reply. I have tried to call them occasionally but I am waiting on hold for too long. My email was about updating my insurance policy as I have changed jobs, and also about payments as I am Paying £104 a month to which I have found other car insurance companies charging nearly half that price. This is super frustrating and upsetting! Can not wait to leave!!

Wish I'd read the reviews here before taking out this policy which was based solely on price. Everything I had seen said that the telematics device had to be connected 95% of the time so I disconnected the device when we took the car on a ferry as didn't want to skew the data. Was still connected for 98% of the time. However, when we got home I received an email telling me that my policy was being cancelled with 7 days notice due to the device being disconnected! When I called them I was just told to read the terms & conditions. Even their email said, "Our Terms and Conditions state your unit must be plugged in for a minimum of 95% of the time", which it was! The email referred to a T&C in a Plug & Drive document. However, I had never been sent this document and it was not available for download in my account. Eventually found it by Googling and it states, "We can cancel your policy at any time by sending 7 days notice in writing to your last
known address if you unplug the Plug & Drive unit for more than 5% of the mileage or monitoring period". This is the only place I had seen mention of mileage. No warning was received or notification that the device was disconnected, just formal notice of cancellation. This is very underhand and unscrupulous of Bell. Why not tell customers the condition up front instead of saying 95% of the time? Why couldn't they send a notification that the device appears to be disconnected, warning of the consequences? As a result I've had to take out a new policy costing £40/month more so yes, I am very unhappy and disgusted with this unethical company. A formal complaint has been filed and I will be taking to the Financial Ombudsman.

Terrible. Awful. I will never use this company again for insurance purposes, nor will i ever use any other company remotely affiliated with Admiral ever again. Ignorance is not defence.

Tried to make a claim, Bell passed the claim to the Vizion Network (essentially a middleman that would find a repair garage). Needless to say, I could not contact the Vizion Network as they would not answer their phone. When I called Bell, they said Vizion Network would help. In the end, I paid from own pocket do get my car repaired as Bell were hopeless. I gave Bell 2 months to try and find a repair garage. They wasted my time and the money I paid for car insurance, as I couldn't even claim on it!

Such terrible customer service AND COMPANY OVERALL!!! Had to cancel my policy with them. They failed to deliver a black box, removed a discount and my payments gone for £94 to £194 and they couldn't do anything about it. Plus taken £94 for policy cancelation. Never ever again will use this company again. Stay away from Bell!!!!!!

I haven't ever felt like a valued paying customer. My insurance is constantly going up and never down even without any claims! Considering I have been a loyal customer..

I had to make a recent claim and have not felt supported what-so-ever. My accident was in December, I rang up on the day and gave all the information and even sent in dash cam footage - I had to constantly call and check in with what they were doing as they never contacted me first - I wasn't responded to properly until February time where I was asked AGAIN for the details as they couldn't find any on record! I then had to wait until March to find out the outcome where I was on hold for a ridiculous amount of time. I had evidence on my dash cam of a conversation with the third-party after the accident explaining that if she hadn't of been in a rush for her hair appointment, she would have stopped. I am very good at accepting my faults but honestly, I feel like this was just dis-regarded and I wasn't heard out from my point of view about the accident at all. As an insurance you should value all of your paying customers and support them as best you can.

This experience has left me very unhappy and is just encouraging me to look elsewhere for my renewal with a more reliable and supportive insurance who aren't just in it for the money.

This was my first year insurance, I had no issues if this company, I went with them because they were the best price, they sent me a machine that you have to connect through the usb of the car so that it provides data of how you drive and based on this information the company supposedly, to be honest right now I dont know how the company uses that info, either to adjust the price of the policy according if you are better or worst driver, I dont know because for me I didnt see a change in price. When I had to give back the machine I ask for a free delivery bag so the customer services they wrote a note in my profile so that they dont fine me for delay in returning their machine, as originally I did not got this free delivery bag for returning, so everything was alright

Suchhhh terrible customer service…. I wish I read this before being insured with them will definitely be changing!!!!!!!! DO NOT USE THIS COMPANY!!!
STAY AWAYYYYYY FROM BELL
FRUSTRATING AND FRAUDULENTLY CONDUCTING POOR BUSINESS!! They do not even issue curtesy cars absolute ball crap!!!!!