Berry Chiswick BMW Avis 117

Worst BMW dealer ever, watch out for Bilal will sell you car that is not fully ready.

I recently collected my new car from BMW, and the entire experience was exceptional from start to finish. The level of service I received genuinely exceeded my expectations.

Peter, in particular, deserves special recognition. He ensured my car was prepared on time, kept me clearly informed throughout the process, and provided outstanding hospitality and professionalism. He made sure I felt comfortable at every stage and took the time to walk me through all the features of the car so I was fully confident before driving away.

The whole transaction was smooth, quick, and genuinely enjoyable. BMW delivered excellent service, and Peter’s dedication and attention to detail were a major part of that. I am extremely pleased and would highly recommend both BMW and Peter to anyone seeking a seamless and welcoming experience.

PS: Just look at the smiles on my brother’s face and mine—not only because of the new car, but because of the exceptional service we received. Thanks Peter

I recently had the pleasure of working with Adrian Grama at BMW, and the experience was outstanding from start to finish. Adrian was incredibly knowledgeable, patient, and genuinely focused on helping me find the right vehicle—not just making a sale. His professionalism and friendly manner made the entire process smooth and stress-free. I highly recommend Adrian to anyone looking for exceptional customer service at BMW.

Enquired about one of their used approved cars, provided all of my vehicle information for a part exchange valuation. They provided an estimate of £28,000 for part ex. I made an appointment to view the car and for them to appraise my car in person. They appraised my car and increased the part ex value to £28,500. We agreed a deal on the new car using mine as a part exchange. Literally in the middle of doing the paperwork when they decided they had made a mistake and changed the part ex value from £28,500 to £8,500. I am disgusted, absolutely shocking customer service. They have lost this customer. Still unsure if dishonest or extremely incompetent, or both.

Excellent experience with Stuart Laurie. From the first message to the final handover, everything was smooth, clear, and very professional. The car was exactly as described, the communication was fast, and the whole process was completed quickly with no stress at all. I truly appreciate the honest and friendly service. Highly recommended to anyone looking for a reliable dealer.

I recently had the pleasure of dealing with Peter Fraser, and I honestly couldn’t have asked for a better experience! I first reached out to Peter almost a year ago, and when I finally decided to go ahead with the vehicle, he made everything effortless from start to finish.

Peter was incredibly friendly, patient, and understanding throughout the whole process. He worked around our schedule, helped us stay within budget, and was always just a call or message away whenever we had a question.

What really stood out was how much he genuinely cares about his customers — you can tell he truly enjoys what he does. It’s rare to find that level of service and attention these days. If you’re thinking about buying from this dealership, I’d 100% recommend asking for Peter Fraser — you’ll be well looked after!

I had an awful experience at this BMW dealership. The salesperson was completely careless — while showing me a brand-new car, he actually drove over my foot and didn’t even apologize! This level of unprofessionalism is unacceptable, especially for a brand that claims to offer premium service. After this incident, I’ve completely lost trust in this dealership.

Great service. Stuart was friendly and easy to deal with.

Some excellent interactions with Eni and Melissa at Berry Chiswick as I look to purchase a new M3. Eni very attentive and efficient - some great advice on spec and colour. Also helped with a servicing issue on my current car which went above and beyond. 2nd car bought from Berry and only good things to say about the experience.

This is regarding Berry Banstead bmw and mini and dealer Adem ,
I got a car on finance from these guys a blue Vauxhall cross lands ya19jjl it has head gasket issues the company ignored my concerns for months left me with a car in for for purpose 5 months later and having now lost my job due to the car having to be sent back several times refusing rejection .
I have since managed to get them to take the car back having had to get the ombudsman involved but I am yet to revive my refund from them

I’ve now returned to Berry BMW
Chiswick for the fifth time to purchase a new car, which really says a lot about the experience they provide. Each visit, whether for a new vehicle or servicing, I’ve always been made to feel welcome and valued. What stands out most is how the team recognises and appreciates my loyalty, and in return they’ve consistently offered fair prices and helpful discounts that make it easier to manage my budget and deposits.

Amazing service from the whole team especially Sammee and Eni, who have both gone above and beyond to make sure our requests and queries are all dealt with in a timely manner.

Excellent customer service and worth buying new BMW

I got my bmw m4 competition serviced and a MOT. I called other dealers however BMW berry Chiswick pricing was competitive. Katherine was my service advisor and she dealt with me professionally and got my car serviced with MOT within the timeframe indicated. I will definitely return. Kind regards adil

Jessi did a great job in explaining the problem (minor repair) and kept me up to date with the progress. She was extremly courteous and helpful.

The most helpful experience I have ever experienced when buying a motor vehicle.The attention to detail is second to none.

Excellent service at Berrys.
Car was so easy to drop off.
Constant contact from them and a detailed discription of any potential issues

Seamless process and excellent customer service.

Helpful and responsive service. Great product.

16.08. 2025 The Sales Advisor, Ashdeep Bhamra went above and beyond for my husband and I when we visited the Chiswick BMW this morning. He was very friendly, knowledgeable and helpful. We were able to select a beautiful car that met our requirements with ease.