Bespoke Post Avis 301

I've been a Bespoke Post member since 2015. Customer service has been consistently outstanding. I enjoy getting introduced to smaller brands with high quality products at reasonable prices like Wren, Readywares, and Line of Trade. I love that I can also find quality fun stuff for gifting, like lava lamps and cool incense burners. Bespoke Post's lineup never gets stale.

Bespoke has always been very quick to respond and extremely helpful whether it is a lost package, need help with items or I forgot to cancel an order.

The best customer service I’ve ever received after 15 years of online shopping. Responsive, tech forward, incredible timing and of course excellent quality.

The customer service I received was outstanding. They were empathetic and responsive.

I bought a sweater for my son-in-law's birthday. He loves loves loves this brand. The sweater was made of really soft wool. I thought it might be itchy, but it is soooo soft! And the customer service was superb. I emailed, worried about the arrival for the Birthday brunch, the company replaced it as it appeared it got "lost", which arrived and saved the day. The delayed one came later, and I am returning it. Great product and Service!

Quality of merchandise, Selection and Customer Service.

Great customer service, terrible quality products. The box matching is random, at best, so you have to pay attention every month.

I've been a member of Bespoke Post for 6 years. I've always enjoyed the boxes I've received and the unique items that are available, both for myself and my sons who love to get the gifts. The quality of the products are absolutely great. I recently contacted customer service about an issue I had with an item I received. They swiftly processed my email and professionally rectified my concerns. I highly recommend Bespoke Post!

I've been a member of Bespoke Post for a while now. Quite a few of the products offered on the site fall into the category "I didn't know I wanted one of those." Fantastic. I've had to contact customer service a couple of times and the staff I worked with were always exceptional and the issue was solved in a very short period of time. I love Bespoke Post.

They responded quick and was very helpful.

Been a client of Bespoke Post for several years. Great product line up and and whenever (rarely) I've had issues or needed help from customer service, BP has been extremely responsive - online and via text - they're top notch!

I had a customer-service issue involving a recent promotion and whether my purchase had been credited correctly. The first round of responses was polite, but frustrating. It felt like the explanation relied too heavily on an automated billing or eligibility result without fully addressing the timing issue that caused the problem. I also had to repeat the concern and ask for escalation before the issue seemed to receive the right level of review.

Once the matter was escalated, the experience improved significantly. A manager took ownership, provided updates, got clarification from the appropriate team, acknowledged that the delay was on Bespoke Post’s end, and confirmed that the promotional entries were accepted. Bespoke Post also added a small account credit, which I appreciated.

The final resolution was fair and restored my confidence in the company. My main suggestion is that billing/promotion edge cases should be escalated sooner, with clearer factual explanations before a customer is told they are ineligible. Overall, I’m giving 4 stars because the final handling was professional and reasonable, even though the path to get there was more difficult than it needed to be.

Customer service response replacement gift within 48 hours love the product from Bespoke

When I discovered Bespoke Post I didnt know what I would find. What I discovered is quality products at excellent prices and a 5 star customer service team.
Check them out you will not be dissappointed

The customer service I received was outstanding. Quick and easy to work with. They resolved my issue quickly and professionally.

Bespoke Post has amazing customer service and products.

I had two separate fantastic experiences with customer support.
Last month, I forgot to change the items in my monthly box shipment and didn't want the ones pre-selected. I realized a day late and customer support was able to get the order stopped before it shipped and skip my shipment for the month.
This month, I received my box and one of the items had been damaged in shipping. I sent pictures of the damage to customer support and they were able to send out a replacement order promptly!

Customer service was very good

Bespoke Post customer service is always top notch. They are kind and efficient and have never failed to address and remedy any issues we've had with our products. Thank you so much!

The customer service team is top notch. I had an issue with my order and they were quick to resolve the issue. Bespoke has become my go-to for outdoor adventure gear!