Bespoke Post Avis 301

Any time I've had a problem your team has always been great and help me with my problem.

This isn't worth the hype. I've had it a few months and you're being charged shipping, it's expensive, and the products are over priced. I just canceled, it's not worth it.

Update: After my review their customer service team reached out to rectify the situation. This was a much better interaction than previously with their customer service. Due to them reaching out to fix the situation, I updated my review. Wished it was handled like this at first, but they took accountability and fixed it for me. Thank you.

Quick response with options for the return of an item.

Prompt and decisive responses that were helpful to my specific needs!

Swift and satisfactory response.
I had an issue that required my shipment to be cancelled after the 5 initial days. I emailed, got a response the same day, and they assisted in my request.

Excellent customer service, fast and helpful responses!

quick response, always friendly. Honestly of all the companies I work with to shop and stuff, Bespoke is ALWAYS the best!

I contacted Bespoke Post via an email to ask for assistance with a product that wasn’t working. They responded promptly and in a manner that clearly indicated they wanted to help. Although the product could not be replaced, I was offered several options to choose from to make things right. This isn’t the first time I’ve had a very good experience with the customer service department. They stand behind their products.

Bespoke Post is awesome! I have bought so many cool things from their website & their customer service is always top notch. Highly recommend!

I really appreciate how quickly I am contacted when I ask for assistance. Since I travel a lot, I often need to reschedule shipments. Every time I ask, they provide excellent service.

In a world where it’s always harder and harder to find companies to trust, Bespoke is a beacon of hope. Always standing by their product. Always making sure that I’m satisfied with everything. Very few companies earn my respect and Bespoke has it all the way. I’ve never been let down. Quite the opposite, every interaction leaves me with a sense of awe.

I purchased an XL Duffle Bag from Bespoke Post over a year ago, but had never used it. On it's first outing, one of the closure snaps broke off. I thought that since it had been over a year of ownership, the warranty would've expired. But, I was hoping that Bespoke could assist me with getting a replacement strap. To my SURPRISE, they informed me that it wasn't possible to replace the strap, but they would send me a new bag!!! About a week later, the new bag arrived and I was ecstatic. I'll definitely being doing more business with Bespoke Post. Thank-You for the wonderful experience...

Being able to text support is very convenient. Kimberly was very helpful!

The jacket I received had a broken zipper, but the customer service agents at Bespoke Post made things right. They responded promptly to me and then sent me a new jacket, making the process easy. Thank you!

Always interesting and useful items. The one occurrence I had where an item arrived damaged, it was immediately replaced without hassle.

Been a subscriber for almost 5 years. Other than the products available here, my favorite thing is the ability to skip a month. This month I was going through a bit of financial hardship, but forgot to skip this month before the deadline. I ended up reaching out, and they were still able to skip this months shipment for me. In the many years I've been a subscriber, I've never once had an issue. All products are exactly as described, and the team at Bespoke Post are excellent and communication. Everything you can ask for.

Shipments are fast. Most times quality items but not always. Customer service is top notch.

It’s a Friday night and I used the text option for customer support. I was so pleasantly surprised. Before leaving this review I actually tried to look up if they used AI agents because I didn’t think the technology could have pulled if it off so well but the whole process was so streamlined and quick that I questioned it! What I found out in that search was that they do look for a customer-oriented experience and understand that this is absolutely essential to building strong customer loyalty… and I have to agree they NAILED IT! It was not just about getting the outcome I desired but really shined because the conversation was clear, efficient, and more importantly it was personal. I was shocked to find myself smiling after only a few short messages - smiling so much that I felt enthusiastic about leaving a positive review, letting them and potential customers know it feels good to have a brand you feel confident in supporting because the support is/will be mutual! It actually seems so simple and obvious of a strategy (that they were able to pull off, in my experience) that it really makes me wonder, “why it is so hard for any other companies to follow this example?” This kind of effort goes a long way and I’ll be telling my friends they can trust in them. Way to go Jan and Bespoke Post! Jan deserves recognition. Highly recommend. Thank you for making a customer support experience actually pleasant.

I purchased the Marcellin cast iron 4-in-1 stackable set (with 2 additional items) and UPS delivered it to the wrong address. I filed a claim with UPS and was asked if I informed the seller. When I did notify BP Customer Service jumped right on the problem by resending the order and having it be on my porch within 3 days of notification! I've dealt with customer service before, and I can honestly say Bespoke Post has the best department I have ever dealt with.

I've been with Bespoke since 2013 and have always had a great experience with them. In the past few years, I've had packages that have gone missing (and in one instance, damaged in transit), and the CS team has always strived to correct it. Every agent I've interacted with has always been kind and helpful and a huge part of why I have remained with their subscription service.

My most recent box was for the beach and all the items were a success!!!