Bespoke Post Avis 301

I've been a Bespoke Post member for many years and even after all this time their customer service remains the absolute best. They have been timely, helpful, and super understanding of any request or issue I've ever had. Literally the best customer service I've ever experienced. Thanks for not cutting corners in a space where it feels like everyone is trying to.

I have had three experiences with Bespoke Post customer service over the years. Each time has be the most enjoyable customer service experience. This time there was what I thought to be a delay on my order (mind you, “delay” was only a few days beyond their usual couple day turnaround time) so I decided to reach out to check status. Given past experiences, I wasn’t dreading doing so and somehow KNEW they would get back to me with details within the day, and they did. They provided exactly what was going on and the ETA. To add to the service, they followed up (without me needing to check in again) to let me know the day it was shipped, delivery expectations, and a tracking number. The service to their customers is why I am never afraid to purchase from Bespoke Post and one of the reasons I remain a member.

I've been a 'member' for over 3 years . You can easily decide to cancel the monthly box by the 5th of each month or not. They also allow free returns. There is a standard shipping fee of $45...but shipping is free if you spend $95. The website features hundreds of items in dozens of categories, and it's easy to swap one monthly box item for something different.. or just skip. I have had only good experiences and lately realized how many Bespoke items I've purchased for travel, kitchen & clothing. I'm not a big shopper, but often just scroll through their 'Sale' items. Lastly, their service crew is very responsive at all times.

I bought 4 items. One item was a jacket in XXL. It fits fine in girth, but the sleeve length is so short it reaches my elbows. Great if I’m eating fried chicken, but nontheless, ridiculously small. The second item was the globe incense burner. They sent one WITHOUT the included incense in the description. So they sent a $15 credit on a $60 purchase. No input from me, no way to just send the stupid thing back. Their “customer service” in my case was useless. It is a total run around process.Yes polite, but totally hellbent on doing absolutely nothing. My recourse is simple-never buy again, and, tell anyone who will listen that this is not a company you will want to support.

I called Bespoke to discuss my options to return a monthly box I received. The return was for a rain jacket that was slightly too small. Being that I am not tech savvy I used the phone to talk to someone in person.
The gentleman who answered my call was polite and friendly. He answered my questions and gave me options to for the return.
I enjoy my use of Bespoke and appreciate their quality service.

Bespoke is always fast to respond anytime I’ve ever communicated with them. There was an issue with the box I received this month, and they resolved it immediately.

I’ve been a customer of bespoke post for many years (since close to the beginning) and have never had anything but great service and products. Every contact has been pleasant and professional, and any issues solved to my complete satisfaction. Five stars and my highest recommendation!

Extremely helpful, solved my issue immediately.

Easy to work with Alexa to solve order issues. Product quality is great.

I've been a loyal bespoke post customer going on 3 years now and I have nothing negative to say.

The boxes are always something interesting even on the times I've forgotten to swap it and gotten a random box. Usually they send me something I can really use or they work well as gifts. The products themselves are decent quality. I had a set of headphones from them that I used in the gym for 2 years. They still work but I've since upgraded to the boompods (Which is also a bespoke box)

I've spoken with their customer service 3-5 times over the course of my tenure and every single time they've come through and helped me out. Whether it be moving and forgetting to swap my address, forgetting to swap my box or forgetting to pause my subscription on months I cant afford it. They've always done the right thing and helped me out. Most places now a days don't have empathy or commitment to their customers but I can easily say Bespoke post has some of the best customer service. I wish they'd show my insurance company how to act.

Through a small hiccup, my box was sent to an address I haven’t been at in 6 years. I ordered last night, got the tracking number today, and called them to fix it today. The call took about 2 minutes in total from the time I hit dial to the time the operator (named Heather) and I got off the phone. I have worked in call centers. This fix was fast and accurate. Impressive.

Very supportive, and it's efficient in many ways. You get almost everything you need and you get responses lightning fast. Keep it up!

12/10 customer service. Resolved my issue quickly and without question. I’m amazed and thrilled that some people can take care of their customers this way still.

The products are usually great quality, which is important to me. When one failed (glass broke in first use), I reported it because I was surprised. They were quick to get back to me and handled it professionally and all around made it easy.

Was able to help me out with my shipping address issue! Thank you

Honestly some of the best customer service I’ve ever had. Extremely professional and polite along with a CRAZY FAST response time. There’s no hoops you have to jump through and they’re always asking if there is anything else they can do. Awesome!

I am moving out of my apartment but will be traveling for work for months before settling in a new home.My current box is already on the way and would be almost impossible to retrieve once I'm gone. However, I was able to reach bespoke customer service immediately and was offered a resolution to my issue that was more than satisfactory. Also, they have always been very accommodating and the products that Bespoke offers have been excellent. I am a Bespoke Post fan for life!

Very quick response and resolved the issue exactly how I hoped.

EXCELLENT as always

I had a delivery issue and emailed support on a Sunday. Response time was just a couple of hours (I was expecting sometime on Monday!). They understood the issue, offered a solution and by Monday evening a replacement item was on the way. I already love the products, so its wonderful to know that the customer support is just as wonderful!