Bespoke Post Avis 301

Absolutely terrible customer service. They don't give you a shipping date on the checkout. When I purchased and cancelled 10 minutes later by text, they shipped anyway. Garbage service.

These guys suck. Read more for specifics.

First visit to bespokepost.com offers 15% off your first order when you enter your email address. I enter my email address. No email comes. Next day I ask customer service. Customer service has zero knowledge of such discount, and offers me 10% off. I mull it over, and decide to take a risk. Placed an order 11 days ago, and no shipping update. So again I contact customer service. Today I was informed that there's a delay because they're moving warehouses. Also one of the items is now out of stock. It wasn't when I paid for it..... so why did you sell my items? Save your time, and money. Just another crappy middle-man hocking goods at a premium. Get bent.

Customer service was very fast, very easy to deal with, and took care of me to find a satisfactory conclusion to my issue.

Quick response. Very helpful!

Hello. I ordered a jacket and shoes on July 4th and still haven’t received it, the support keeps making promises.

order 52459016

When I called I expected a hasel, but the person who helped me was very pleasent and nice. I was able to let him know what had happened and he then gave me the information I needed and so on. I think it was on a Monday that I called but I am not sure.

Bespoke post answered my concerns about being billed for a box I didn’t want and issued a refund immediately. They do exactly what they say and it’s very refreshing.

I have been a member for several years and have never been disappointed with the products or the customer service. I have had to instances where 1. the product had a flaw. I requested an exhachange and was simply shipped a new item. I was told to keep the original
item. I still have them both. 2. A recent Box was shipped but never arrived. I was refunded with no hassle whatsoever.

Quality goods and great customer service.

I recently purchased a Weekender XL Duffel (Dark Olive). I'm an old veteran and take weekend trips to my children and grandchildren. This duffel bag was perfect for my needs. Shortly after I received the duffel the clasp came apart on one of the straps. Not a big deal and otherwise I loved the bag. I requested the Bespoke Customer Service to send a replacement strap. Instead they sent me a whole new bag immediately and free of charge. A young lady at Bespoke named Alexandra assisted me she could not have been anymore kind and professional. As a retiree, I do have to be a little careful on purchases, but there is no doubt in my mind, funds allowing, I would buy from Bespoke again. Their integrity speaks for itself.

I have been a member for years now, started as a gift 3 months and I have just kept going because I love the products and the value. So many great options, and I have had issues over the years, but they have amazing customer service and always more than make it right. Totally recommend to anyone.

Talked to a real person, she knew the exact issue I was having even though I described it poorly and fixed it without me having to do anything

Unique! Wonderful items offered on Bespoke! I haven’t been disappointed yet with any order!! I really appreciate the monthly options and variety.

Bespoke Post offers an outstanding subscription service that brings a world of high-quality, curated products directly to your doorstep. With a variety of themes and boxes tailored to individual preferences, this service is perfect for those looking to discover unique and useful items from around the globe.

Awesome exchange service, love the purchase made. Will be back!!

I had placed an order on 06/02/2024 and paid for expedited shipping for an item to arrive in time for a relatives birthday. I have been checking everyday on the status of the order with no change. I then reached out to customer service via email who confirmed the order had been placed, but was currently being processed at the warehouse. There were no further updates the customer service associate could provide. To say I'm highly annoyed is an understatement. I don't think I'll ever order here again and I will definitely tell other friends and family of my experience. What's the point of paying for expedited shipping if the company won't actually do as they say.
Update 6/12/2024- As of 06/10/2024, customer service reached out to me to explain the delay in receiving my order. They provided the tracking number for the item and I received my package on 06/12/2024. In order to rectify the issue further, customer service also refunded the amount paid for expedited shipping. I'm now updating my rating to 3 stars since the gift didn't arrive in time, but did arrive eventually.

The response was very quick and very professional. I am very satisfied.

Everything about this company is great! I've been a subscriber for well over a year and it's the only subscription service that I actually look forward to on a monthly basis. I've tried a variety of others and this is the best. I've also seen brands added over the years that I specifically recommended on feedback calls. Maybe coincidence, maybe not. They have quite a variety of products at ALL price points.

There are only two negatives I've encountered and they're not that big of a deal. I thought it would be fair to include them versus just saying positive things. First, although you aren't obligated to accept a monthly box, if you want it, it will take 3-4 weeks to arrive. That sucks. I receive the email with the new box on the 1st of every month, and sometimes I definitely want the products, but they won't arrive until the 22nd of the month. The price point is great for the monthly products and you oftentimes get a steal b/c BP adds additional and complementary products to the box of the month. You can't beat the deal and it's oftentimes significantly cheaper by 50%. For example, I received a three pack of packing cubes by Nomatic for $50 at BP and it would've cost over $100 on the Nomatic website.

That being said, my second negative (again, not a total big deal) is some of the products are actually slightly more expensive than the website of the actual company. It doesn't happen often, but I do suggest checking out the company websites before placing an order. I generally don't mind paying a few bucks more if it means I support BP, but anything over $25 price difference I'll go to the company site instead of Bespoke Post.

Definitely give these guys a go. There's ZERO obligation to subscribe.

cool and slightly unusual items. BE CAREFUL! Many items on their site, can be found elsewhere cheaper. and their customer service is AWFUL. Do NOT expect results if you need to contact them.

All the gear I’ve received has been of quality and something a guy can actually use. I thought I’d try it…. I’m on my fourth box and even bought my son a birthday present on here too. Love this company and the products are TOP NOTCH!