BestBus Avis 

BestBus got me from NYC to DC in a reasonable amount of time. Not the most comfortable ride ever (for example, the cup holder was broken -- or at least it was unable to handle the weight of the free bottle of water provided), but it got the job done. If I wanted greater comfort and speed, I would take Amtrak for more money.

Best bus was cheap and convenient enough. It just took much longer (both ways of the trip) than it said it would on the website, and the bus was not as clean as I would have expected/wanted. But they got me from point A to point B, so it was fine.

Two ladies were on their cell phones for at least 15 minutes at different times. One of them was in the front seat next to the driver.
They conversed in foreign languages. I am wondering they understand BestBus's is known for enforcing quiet and short conversation on the bus.
Maybe needs to educate riders on your website or have recorded announcement on the bus in different languages.

Took BestBus from New York to DC (Dupont Circle stop) on a Sunday afternoon and had very good service. Definitely a much better experience than Megabus and many of the other bus services on this route. Only complaints are that the wi-fi service sometimes wasn't so reliable, it was a little hard to find the bus in New York (no signage), and the dropoff at DC Union Station wasn't very efficient so that delayed us getting to Dupont Circle.

The bus left NYC on time and was clean and as comfortable as can be expected for a crowded bus.

The bus service is efficient, people are polite and very sincere in their service. No problem with this portion. Check in is efficient as well. I was bummed because wi-fi did not work on the way home. They tried rebooting twice to no avail. I just took a nap to pass the time. I think if they advertise that they have wi-fi and it doesn't work, there should be a discount of some sort.

The bus stop is easy to find (convenient to get to), the ride went smoothly, staff was helpful and friendly. Departed on time. Happy with Best Bus

Trip was safe, relaxing, quiet and clean. I will definitely ride with y'all again.

No complaints about the service ever.

Our bus driver was so nice. The bus is a big tourbus and really nice, too.

Had to travel from DC to NY last minute. Plane was going to cost $280 and train $200 and take between 3 to 5 hours all up. Best bus got me there in just over 4 hours for $30! Nice bus in new condition and great staff, couldn't be happier.

Excellent bus service, very clean, a lovely helpful bus driver and excellent staff at the pick area!! Free wifi as well as outlets to charge your devices. Would recommend to any one!

He was a very great driver!!!

GREAT SERVICE

Just fine, for a bus. The one that stops in Silver Spring is much quicker than the one that stops at Union Station.

The bus was clean, the water appreciated. Also on time. There was nothing exceptional nor unacceptable; that is why a I gave 3 stars.

I've gone round trip from Virginia to NYC 2 times. Each leg on each trip took at least 30 min longer than posted. Seats are small and I am grateful I always had an empty seat next to me. I will try to take the train next time. Drivers are friendly though.

i would add electricity plugs for passengers

Better experience than with Greyhound :)

Great friendly, low cost and very clean and on time.