Chair arrived without armrests. Was sent back and told it’ll take additional 3 weeks to resolve this. It’s been longer than that. Customer service not answering calls or emails. Absurd. Submitted a di... Voir plus
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Lisez les avis des autres
I ordered a bar stool from beut. They noticed that I'd ordered an especially high stool, unusual for a residential property, so they emailed me to check whether I'd got the correct height for my situa... Voir plus
I purchased the dark metal Audo large salt and pepper grinders. They are by far the best Salt-N-Pepa grinders I’ve seen or owned the black metal and simplicity of the bottle shape come together to giv... Voir plus
I ordered a Coordonne Core Edo mural for a very large wall. However, as we hadn't moved yet, I wasn't sure of the exact measurements so I put the order on hold for several weeks. When I was finally re... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de design et de décor intérieur
- Magasin d'ameublement et de décoration
- Magasin de papiers peints
Informations provenant de diverses sources externes
beut is a curated lifestyle store for “life’s (beut.) iful things”. We offer the best quality, design led furniture & homeware from around the globe.
Coordonnées de contact
Royaume-Uni
- beut.co.uk
4,0
Bien
240 avis
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The ordering process was seamless
The ordering process was seamless. Delivery of Kartell Chairs was within a couple of days ( a number of weeks with other companies)
Dixie in customer support was excellent, responded promptly to any queries submitted and was always courteous and understanding in her responses. This was my third purchase with Beut in recent months and I have no hesitation in recommending Beut very highly. Thanks for your service, Tom O D, York
1 novembre 2024
Avis spontané
Réponse de beut
Good morning Tom,
Thank you for leaving such a kind review. It goes without saying that it has also been a pleasure assisting you with your purchase.
I do hope to hopefully hear from you again in the future.
Best wishes,
Dixie
great products and service
This is second time I've used this company for Mural Wallpapers, they're absolutely brilliant! Great service and comms, very happy with the product aswell! (plus they're the best priced for this product)
It's fair to say I'm not easy to please, but these guys always do!
24 septembre 2024
Avis spontané
Réponse de beut
Good morning,
Thank you for leaving such a kind review.
Please do get in touch if you need anything in the future and we will be happy to help again.
Kindest
Dixie
Amazing Service
Amazing Service. Timely delivery. Great product. Would from Beut again and again.
31 octobre 2024
Avis spontané
Réponse de beut
Thank you for leaving us a review Daniel. We are very pleased that you like your new product :)
Very pleased with purchase
Very pleased with my light purchased from Beut.
Speedy delivery, well packaged, and great quality as exspected.
Will be shopping again with Beut in the very near future.
4 octobre 2024
Avis spontané
Réponse de beut
Good morning Marieke
Thank you for leaving such a kind review.
We do hope to see you again soon. Please do let us know if there is ever anything else we can do to help at all.
Kindest
Dixie
Beut are the best of the best
Beut are the best of the best. I buy a lot of wallpaper and the service and communication by the staff is top notch. I don't go anywhere else now
3 octobre 2024
Avis spontané
Réponse de beut
Afternoon Tracy,
Thank you for such a kind review.
Likewise, it is always a pleasure working with yourself :)
Look forward to working together again soon!
All the best,
Dixie
Excellent products and customer service
The customer service that I received was excellent. I love the cleverly edit range of products too. Excellent shopping site.
9 septembre 2024
Avis spontané
Réponse de beut
Good morning Mel,
It was a pleasure working with you. We will look forward to working with you again in the future hopefully.
Please do let us know if there is ever anything we can do to help at all.
Kindest
Dixie
An update to my previous review
An update to my previous review. We recieved our table and chairs exactly 9 weeks after placing the order. We ordered based on a quoted delivery time of 3-5 weeks! Communication with Beut did improve, and they were very apologetic and polite but the net result was still a poor performance against stated delivery time. They did mention next day delivery when in stock and compensation, but sadly that didn't materialise either. Infact a promised delivery by 12 noon happened at 5!
The table and chairs are lovely, and available from other suppliers!
25 septembre 2024
Avis spontané
Réponse de beut
Good afternoon Paul,
Thank you for your updated feedback. We sincerely apologize for the delays and any frustration this caused. We’re glad to hear you love the table and chairs, but we understand that our delivery timeline did not meet your expectations. We do our best to meet our estimated lead times. We have taken your feedback seriously and are actively working on improving. From time to time, supply chains including the production and transportation can be effected by reasons out of our control.
We also understand your frustration with our response times when you were trying to follow up with an ETA for your order. It was an exceptional week for us as a small family business, with one staff member away and another unexpectedly needing to leave due to an unexpected turn of events during their wife’s cancer treatment as explained to yourself. Of course, this is not the everyday here at beut, but was what the team were up against that week.
We’ve investigated the delivery situation and want to clarify that our driver, who we trust and work closely with, did attempt to deliver at the planned time of 12 - 12.30 PM. However, as your wife mentioned, she needed to leave close to 12.30pm. Our driver offered to return later in the day, after 4 PM. Indeed your wife said on the phone that this time might be better given you would be home then as well and it would save the rush. This arrangement was agreed upon, and the delivery and installation were completed between 4 and 5 PM, confirmed at 4:45 PM with ourselves. After speaking with you this week, we do appreciate that some information was misinterpreted from our conversation on the phone beforehand on the delivery. In the circumstances, we do not feel as though our driver could have done a better job this day.
Additionally, we upgraded your delivery from standard kerbside to a white glove service, which includes taking away the packaging and assembling the table.
Your experience is important to us, and we’re committed to improving our processes to better serve our customers.
Many thanks
The beut Team
Fantastic service and product
Fantastic service and product! I realised after purchasing I chose the wrong colour lid on the salt and pepper shaker and after emailing I was assured the one I wanted is going to be sent out and next day I did receive it! The transaction even with my error was smooth. Great, will definitely buy again but making sure I choose right the first time :)
3 septembre 2024
Avis spontané
Réponse de beut
Good morning,
Thank you for leaving your kind review.
Always happy to help where we can.
All the best,
beut
Had the best experience
Had the best experience, Dixie helped me & was so lovely, would recommend to anyone!
15 août 2024
Avis spontané
Réponse de beut
Good morning,
Thank you for leaving your review.
I am so pleased you enjoyed your experience with beut.
We would love to work with you again :)
Please do let me know if there is ever anything else I can do to help.
All the best,
Dixie
Excellence from start to finish.
From the ease of ordering to highly competitive prices to speedy delivery and excellent customer service from Dixie, I am so impressed with this company; so much so I'm already looking at placing my next order. I am delighted to have discovered beut.
16 août 2024
Avis spontané
Réponse de beut
Good morning Samantha
Thank you for leaving such kind feedback.
We will definitely look forward to working with you again.
All the best,
beut
A beautiful product smoothly managed
I ordered a Coordonne Core Edo mural for a very large wall. However, as we hadn't moved yet, I wasn't sure of the exact measurements so I put the order on hold for several weeks. When I was finally ready to confirm, Beut picked up exactly where I left off and sent me several mock-ups to view. The paper was ready early and the process of shipping to a new build that didn't yet have a postcode was so smoothly managed by Dixie Greenslade. I wouldn't hesitate to recommend them
27 juin 2024
Avis spontané
Réponse de beut
Hi Kate,
Thank you so much for leaving such a kind review.
I am so pleased you were happy with your mural and service received.
If there is anything else we can do to help, please do let me know.
Best wishes,
Dixie
Always a fantastic experience
Always a fantastic experience ordering from Best
9 août 2024
Avis spontané
Réponse de beut
Good morning Alan,
Thank you for your 5* review.
Please do let us know if there is anything we can do to help in the future and I we will be more than happy to assist you.
Kindest
Dixie
Réponse de beut
Morning Camilla,
I am so pleased you are happy with your new items. Please let us know if there is anything we can do in the future.
Warmest wishes,
Dixie
Really impressed with this company
Really impressed with this company. Great communication before confirming the purchase with an email and image of what I had ordered (3 panels). Loved the final product.
19 juillet 2024
Avis spontané
Loved it
Bought bottle grinders , they are beautiful. The delivery was within two days!
30 juillet 2024
Avis spontané
Réponse de beut
Afternoon,
Thank you for leaving such a kind review.
Please do let us know if there is anything we can do to help in the future.
Best wishes
beut
I have used Beut for about three years…
I have used Beut for about three years now and ordered a whole selection of different items to furnish a second property as well as purchase things for our apartment. On all occasions I have been impressed with the speed, accuracy of description, competitive prices, packaging, and after sales when I have had to raise a query. On this basis I intend to continue to use Beut and recommend to others.
19 juillet 2024
Avis spontané
Réponse de beut
Morning Stephen,
Thank you for leaving such a kind review and being a very loyal customer over the years - it does not go unnoticed and we appreciate enormously as a small family business.
In the meantime, have a wonderful rest of the week.
Kindest
Dixie
My mural was ordered and it arrived…
My mural was ordered and it arrived 10th July absolutely delighted with service and mural quality.The mural looks stunning , and has been complemented by everyone who’s seen it .The decorator is now going to order one for herself
10 juillet 2024
Avis spontané
Réponse de beut
Good morning Alison,
Hope you had a lovely weekend.
Thank you for your kind review. I am so pleased that you love your new wall mural.
Bestest wishes,
beut
Purchase of mural
Dixie was our point of contact & she could not have been more helpful in ensuring the mural design we chose would fit our space exactly.
We would 100 % recommend her & the company if you are looking for wallpaper murals.
Pam & Garth
Hampshire
1 juillet 2024
Avis spontané
Réponse de beut
Happy Friday to the both of you!
Thank you for leaving such kind feedback. It has been a pleasure working with you both and I hope the mural is everything you hoped for.
All the best,
Dixie
The best customer service
I ordered some wall paper and realised it was not going to be on time for me to take it abroad. Fortunately, Dixi did everything possible so I could get it on time and I got it! Dixi went extra mile to help me and I am so grateful. The service customer is the best!
Thanks so much Dixie!
Pilar
12 juillet 2024
Avis spontané
Réponse de beut
Morning Pilar,
Thank you so much for your kind feedback. It has been a pleasure helping you along the way.
It would be a pleasure to work with you again sometime in the future.
Best Wishes,
Dixie
I am thrilled with my wallpaper
I am thrilled with my wallpaper. Arrived quickly. Dixie in customer services was friendly and professional and always quick to respond to my emails.
26 juin 2024
Avis spontané
Réponse de beut
Hi Miranda,
Happy Friday :) Thank you so much for leaving us a review. I will look forward to hopefully assisting you in the future.
All the best,
Dixie
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