BeValued Avis 

Fair valuation, quick responses, customer service actual people with knowledge and realistic time frames delivered on time!!
Best interactions I've ever had for this sort of thing

Update 2024-07-12:
BeValued contacted me to say they did not expect that my council would charge so much for an item removal and offered to refund me the cost I incurred doing so. My score has been updated accordingly.

This is kind-of a joint condemntation of esure and BeValued, and will be posted the same for both of them. My washing machine suffered a premature and violent death due to an item of clothing disintegrating inside it during the spin cycle, which was a good start. I used esure's online reporting tool as it was a Saturday afternoon close to their closing time. The tool tbh is pretty good, asking me to upload photos, model numbers, etc. According to the tool I had successfully submitted my claim and should hear back shortly. At that point I was expecting I might hear from them on Monday or possibly Tuesday if it had been a busy weekend for them.
By Wednesday afternoon I'd still heard nothing so I decided to call them. There's no functionality within their website to see existing claims that I could find so this was my only option. Helpfully I'd never been given a claim number by email after finishing the claim entry either. The agent I spoke to told me that the claim was with a 3rd party, BeValued, gave me a reference number and their phone number and told me to contact them. BeValued had no record of the claim at all so I called esure back, spoke to a different agent and was told that the original automated job to send my claim to BeValued had failed and the first agent should've spotted it. The claim was re-sent and an hour or so later I received a replacement offer for a cheaper washing machine, with no clear way to dispute it. All I could do was accept it or cancel the claim entirely.
I accepted and was contacted by the retailer a while later to arrange a delivery date (none of this was made clear beforehand, not the retailer's fault but BeValued could do more to make this obvious) and asked them if the old one was being removed, or if it was even an extra service I can pay for. Apparently this is not something BeValued will let you do, even if you pay for it extra! So instead of being able to pay ~£30 extra for the old machine to be removed from my house and recycled I instead had to pay the local council £45 to collect it after removing it myself.

TL;DR esure fumbled my claim and didn't notice, leaving me without a washing machine for 2-3 days longer than needed, and BeValued really didn't make me feel valued at all with their less-than-equivalent offer and inability to even let me *pay extra* to have the old machine hauled out of my house.

Absolutely fantastic service
Stress free and very helpful all way through the process
Kept informed at every step by telephone and email
Recommended

They were prompt, efficient, responsive, respectful and given caring service when I needed it. The advisor has taken the time to listen and look at the issues I faced with the iPhone set in-depth.

The advisor Hollie is highly patient and has shown great understanding of the issues I have been facing with the iPhone hand set . I appreciate it very much. Thank you for taking the time and giving me respectful service so promptly and with care.

Ever so pleasant on the phone, however despite sincere promises every time, they don't actually help or respond again. They have overseen sending me a replacement lawnmower through a disreputable supplier which arrived faulty and now a quotation is being issued to repair the mower which was faulty in the first place. They have never called me of their own volition to rectify the problem and have literally never ( yes that is correct) responded to email.
Avoid using at all costs.

Mum had a terrible fire in her garden shed. She was extremely shaken by this event so I took over the organising of insurance. What an extremely smooth service. Every member of staff I spoke to on the phone were informative and understanding. The trades people who carried out all the work were amazing. Everything was completed on time and to a very high standard. I can’t thank Bevalued enough.

Excellent very professional service, the assistants were polite, patient and with their very 'can do' attitude, efficient and helpful.

The lady who I spoke was an angel and very good person

Was an excellent process. Albert could not have been more helpful. Friendly and efficient communications - thank you.

Very helpful and attentive service, asking essential and relevant questions regarding the claim,and giving a swift decisive reply.Our Claims Handler,Matthew,has good interpersonal skills

simply great throughout the journey.

Excellent communications. We are well satisfied by all of the replacement articles sourced by the BeValued team. This part of our claim processing worked well. If only the rest of it had been just as smooth! Many thanks.

Our claim was dealt with quickly and efficiently by BeValued. Staff kept us well informed and were courteous. This made a stressful situation easier to manage. The offer for our lost items was fair and was settled promptly. Thank you

My whole experience with aviva has been very comforting, i dealt with Jordan from bevalued who was extremely helpful.

Thoroughly impressed by the speed and efficiency of claim settlement for trashed iPad and glasses. Phone calls with friendly and helpful operator quickly established details with surprisingly little aggravation.

Danny Stephens was really helpful and answered all my questions. I was going back and forth with my options and Danny was really professional and helped me.

Great asset to the company.

Many thanks
W

Can’t praise and thank LV insurance service enough. Sent a cracked screen mobile off for repair only to have a phone call to say it was actually the screen protector that was broken (hubby didn’t even know he had a protector on it). The next day phone returned home via DPD (with the broken protector in a bag) and the excess was refunded straight away.
HAD TO SAY A BIG THANK YOU FOR THIS SERVICE AND HONESTY 👏

The staff are brilliant they’re knowledge and customer service is amazing

2448196
This was my first ever claim for accidental insurance. Was expecting a lengthy process with lots of explaining as to circumstances of its demise, but it couldn't have been simpler. They arranged collection of my damaged laptop at my convenience (and their expense) within a day or so. They very quickly acknowledged my laptop was irreparable and offered a like for like replacement or cash equivalent. Very efficient, very friendly.

I recently made my first ever insurance claim for accidental damage, and I couldn't be happier with the overall experience. The staff were always friendly and happy to help throughout the entire process. A special thanks to Scarlett for her assistance on the final call. Thank you so much!