Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... Voir plus
Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.
Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.
Coordonnées de contact
259 Canning Highway, 6158, East Fremantle, Australie
- (08) 9339 0277
- info@bictontravel.com.au
- bictontravel.com.au
2,2
Bas
367 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Matt was extremely helpful
Matt was extremely helpful. If he was unsure of an answer, a quick look at his computer and hey presto, less than a minute later, all questions answered.
11 janvier 2020
Avis spontané
great planning and a pleasure to deal…
great planning and a pleasure to deal with. nothing is to much trouble. go out of their way to assist and help . always get the best deal
11 janvier 2020
Avis spontané
outstanding service
We have been using Bicton travel since 2010 and we found that they are the best in Communication and pricing I have always found them to very competitive in pricing and the service is excellent. I remember when we were away in 2017 on a cruise ship in the Caribbean islands and we emailed Matt Clements to ask him to arrange on our flights that we-had wanted to do after our cruise, so he did as I asked in record time he has sent thought our itinerary on all our flights in and around America. We really appreciated having someone we can trust In handling all our travel needs any time of day.
10 janvier 2020
Avis spontané
Knowledgeable and personalble.
Knowledgeable and personalble.
A few Emails, bit of research on my part and flights and cruise all booked. We dealt with Rhian who quickly grasped what we were after and knew how to deliver.
We hope all goes well, previous experience with Bicton Travel gives us confidence all will be fine.
10 janvier 2020
Avis spontané
I had a reply to my enquiry so fast I…
I had a reply to my enquiry so fast I was amazed. And from the person I had previously liaised with there, Byron.
Everything was so Smooth.
Booked. Paid the deposit. . Done (:
10 janvier 2020
Avis spontané
Great travel agent with wonderful and…
Great travel agent with wonderful and helpful people to look after every detail. L & A St James
10 janvier 2020
Avis spontané
Well
Well, what can I say. Most recently it took Phil Smethurst a few hours to make the bookings I requested. They only worked like clockwork and everything was A ok. Wow..
10 janvier 2020
Avis spontané
Bicton Travel have been our travel…
Bicton Travel have been our travel agents for nearly 20 years and have always met all our expectations with first class service and helpful knowledge of our destinations.
10 janvier 2020
Avis spontané
Thanks for your good advice
Most helpful and useful information from my couple of experiences with Bicton Travel, Byron in particular. We enjoyed a wonderful cruise last year organised through Byron and have a second one planned already for this year.
10 janvier 2020
Avis spontané
Excellent service
Have dealt with Bicton Travel over several years now and found that they provide excellent service and product knowledge at all times especially Connie & Julie.
10 janvier 2020
Avis spontané
Good service all round
Always friendly good advice, holidays have always been most successful, and all details covered.
28 octobre 2019
Avis spontané
Rhian has been very helpful and…
Rhian has been very helpful and responsive to our booking needs.
27 octobre 2019
Avis spontané
Staff are very friendly and helpful.
25 octobre 2019
Avis spontané
Thank you Chelsea from Bicton Travel…
Thank you Chelsea from Bicton Travel you have been very professional and your communication has been instant whenever we have required further information .. thank you from Jacquie and Ray looking forward to our Alaska trip
23 octobre 2019
Avis spontané
Holly was a very pleasant & efficient…
Holly was a very pleasant & efficient young lady we have no complaints.
Regards
Harold &Jean Cornthwaite
23 octobre 2019
Avis spontané
Excellent Service
Phil has a really good knowledge of all aspects of the travel Industry. He knows exactly what I like and does his best to get this for me. I would not trust another travel agent as I do him.
23 octobre 2019
Avis spontané
Holiday to Croatia
I found Bicton Travel very professional and courteous - nothing was too much trouble.
I will definitely use them again for future travel
22 octobre 2019
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.