Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... Voir plus
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Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... Voir plus
Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.
Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.
Coordonnées de contact
259 Canning Highway, 6158, East Fremantle, Australie
- (08) 9339 0277
- info@bictontravel.com.au
- bictontravel.com.au
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We have used Bicton Travel for many of…
We have used Bicton Travel for many of our overseas trips, most of them organised over the phone and emails.
They are a wonderful organisation and the consultants are very knowledgeable and helpful. The advice given is much appreciated.
15 octobre 2019
Avis spontané
Excellent customer service
Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling us, she left it. I phoned in the afternoon wondering why I hadn’t received anything. Problem fixed. Just feel initiative could have been used instead of repeated bounce backs.
15 octobre 2019
Avis spontané
Questions were answered in a quick and…
Questions were answered in a quick and friendly way and requests were carried out with a speedy result
15 octobre 2019
Avis spontané
Bicton Travel is the best
Can't fault the service I receive from Bicton Travel. Always, friendly, efficient and trustworthy. Nothing is too much trouble. Have booked through them for years and will continue to do so.
15 octobre 2019
Avis spontané
Travel re Michelle goes out of her way…
Travel re Michelle goes out of her way to ensure all is in order. Great customer service
14 octobre 2019
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Knowledgeable and attentive service
14 octobre 2019
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Have travelled on many adventures over…
Have travelled on many adventures over the years and Bicton Travel have been marvellous. Always feel confident that I have the best possible arrangements and deals available through them. Wouldn't think of booking through any other agency.
14 octobre 2019
Avis spontané
Always TOP service from Bicton Travel
Always TOP service from Bicton Travel. Highly recommend
14 octobre 2019
Avis spontané
Excellent reliable service
14 octobre 2019
Avis spontané
We have booked many cruises with Bicton…
We have booked many cruises with Bicton and have been happy with the experience and recommend Bicton to our friends.
14 octobre 2019
Avis spontané
Recommend Matt at Bicton
Matt provides good service to us and always tries to help. Good at times to get extra on-board spending money due to Bictons volumes.
14 octobre 2019
Avis spontané
Easy as
Easy as, I walked in, no appointment, was directed to a consultant, there was no pressuresome sales pitch, found what suited us, booked there and then, no problems, I’ll be back.
14 octobre 2019
Avis spontané
Always polite and very helpful.
14 octobre 2019
Avis spontané
Vietnam and Cambodia
Used Bicton travel to Vietnam and Cambodia
The service was fantastic
More than we expected
The travel consultant Jen Parker was outstanding
Will definitely use Bicton travel again
14 octobre 2019
Avis spontané
We have never been disappointed with…
We have never been disappointed with the service we have received from Bicton travel. They always go the extra mile. They are the only travel agents we use now.
14 octobre 2019
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We have used Bicton travel on 2…
We have used Bicton travel on 2 occasions and they have met our needs extremely well.
We will certainly be using them again
14 octobre 2019
Avis spontané
Helfull in finding best cruise options
14 octobre 2019
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Very happy with Michele
Very happy with Michele - very knowlegeable, super responsive and great customer service
14 octobre 2019
Avis spontané
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