Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... Voir plus
Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.
Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.
Coordonnées de contact
259 Canning Highway, 6158, East Fremantle, Australie
- (08) 9339 0277
- info@bictontravel.com.au
- bictontravel.com.au
2,2
Bas
367 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always good practical advise.
21 octobre 2019
Avis spontané
A local West Australian company
A local West Australian company
Good service, friendly consultants, knows the industry very well especially cruising.
21 octobre 2019
Avis spontané
Every time I call Bicton travel the…
Every time I call or email Bicton travel the service is friendly and professional and all my enquiries are answered and bookings and services are completed are in a timely manner. I have dealt with Adrian a few times and his service is always spot on. Great job Bicton Travel!
21 octobre 2019
Avis spontané
Very helpful and efficient
21 octobre 2019
Avis spontané
All has gone well with booking looking…Retirement Cruise
All has gone well with booking looking forward to our cruise
21 octobre 2019
Avis spontané
Five star service with a smile.
21 octobre 2019
Avis spontané
The best deal and great communication
Haven't been on the holiday we booked yet but Matt certainly was able to get us the best deal and made the booking process very easy and seemless rather than doing it ourselves.
21 octobre 2019
Avis spontané
How can you describe Perfect.
21 octobre 2019
Avis spontané
BT has very good staff
BT has very good staff, who are great listeners and are always quick and efficient
18 octobre 2019
Avis spontané
This is my first booking with a TA for…
This is my first booking with a TA for years, I found the experience delightful, Jen is extremely helpful and very friendly and approachable
17 octobre 2019
Avis spontané
Cruise- Singapore to Seattle
We have booked a cruise in 2021. Have paid the initial deposit but our dealing with Bicton staff have been great . All professional , courteous and helpful.
16 octobre 2019
Avis spontané
when booking travel agent should…
when booking travel agent should discuss in detail the accommodation on the river cruise boats. They should not assume the client knows everything about their upcoming cruise.
16 octobre 2019
Avis spontané
Quality Travel Requires a Quality Travel Agent
We have used Bicton Travel over the past three (3) years for our annual trips to Europe & found them to be very good on price, organised & follow up on requests on all occasions.
Very happy with their service.
15 octobre 2019
Avis spontané
In short I have given Bictor Travel 5…
In short I have given Bictor Travel 5 stars because they deserve every one of them.
Best regards
Ron & Christine Carey
Very satisfied Bicton Travel Customers
15 octobre 2019
Avis spontané
So far all went well
15 octobre 2019
Avis spontané
I was unfortunate to be diagnosed with…
I was unfortunate to be diagnosed with advanced cancer just one week after I booked and paid for a cruise through Bicton Travel. There was a no refund/transfer condition applicable to my booking. With the help of an a lady agent I managed to secure a transfer to my brother and his wife for which I am very grateful as it may otherwise have been a total loss.
15 octobre 2019
Avis spontané
Alica
Alica, travel assistance was helpful, prompt in dealing with my enquiries and pleasant to speak with
15 octobre 2019
Avis spontané
Have always loved the service but was…
Have always loved the service but was disappointed to pay over $25 to process a gift card.
15 octobre 2019
Avis spontané
Very efficient and friendly staff.
15 octobre 2019
Avis spontané
Matt Clements was very helpful with all…
Matt Clements was very helpful with all our requests. Streets ahead of any other agent we have used in the past.
15 octobre 2019
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.