Bigbluecover Avis 

I have been trying to make a claim with company since march 2020. I have emailed them numerous times and i get the same message back. I am taking this to the financial ombudsman.

I would never use this company again because the service is unbelievably bad. I’ve been trying to change my travel dates but they don’t answer the phone because their dialling system to speak to the right department has been disconnected. I’ve emailed them several times but no one gets back to you. It’s a big con and they should be held to task. I will be contacting the ombudsman to complain. DO NOT USE THIS COMPANY!!!!

Booked holiday insurance through this company and will never use again. My holiday was cancelled due to Covid 19, i contacted them to ask to move insurance to another date or a refund and was denied both requests.
Another money grabbing firm that does not think of its customers.

Am insulted that I have to leave 1 star for a imbomidable insurance company whose policies aren’t worth the paper it’s written on. They refused to pay out for three flights cancelled by the airlines and nearly £3k out of pocket but the will pay out if it is delayed plus use COVID as an excuse not to pay out. Biggest load of tosh avoid, avoid, avoid.

After having to cancel trip to Australia due to family illness,Big Blue insurance have made up the penalty cost imposed.
Claim took 10 days, really impressed and will use again

Please avoid this company like the plague they try to baffle you with jargon and have no intention of being fair at all given the circumstances we are living

This company auto-renewed my annual car hire excess policy with no prior warning. I have been trying to get in touch with them for weeks to cancel the renewed policy but there is no way to contact them. All of the phone numbers take you to a menu but then you can't get any further as it doesn't register when you select a menu option. It feels like a total scam.

Took out a policy with this company. Due to CO-VID we didn’t travel that was Apr 20. I’ve just finally been able to contact the company and been informed, I was out of 14 day cooling period and can only have half of the amount I paid for my policy. It’s now October. If you are thinking of holiday insurance DON’T go near this company as your in for a whole life of pain. I also think money supermarket should remove this bogus company from its website.

Took out holiday insurance back in Jan. this year for a holiday in October. Attempted to contact Bigblue to clarify my cover, very long wait on the telephone on my 1st attempt, sent 2 e-mails - no response, tried on line chat-not working, 2nd attempt on the telephone managed to speak to someone who then told me basically i am not covered for cancellation. This company is a complete waste of money and would never use them again as judging by other reviews not many will,

Like alot of comments below i also changed my holiday to next year, I was also told we can't change policy date to later than April 14th, best they offered me was a 'Goodwill gesture' of £8.93 return of my £27 i paid them, If they let us change dates instead of being greedy wanting money for nothing they would still have our custom, now none of these 1 stars would use or recommend them again, they've lost our custom and gained themselves a bad reputation.
They'll no doubt change company name and carry on scamming.

took out cdw car waiver insurance in 2019. This apparently has been automatically renewed on 22/8/2020. Not a single communication, prior notice or notification. Simply an email informing me that my card had been charged. Appalling and disgusting behaviour - AVOID
(Note offices shut on Saturday & Sunday)

took out holiday insurance in november 2019 for a holiday in june 2020. i contacted them several times in march to see where i stood if the hoilday was cancelled , they never answered my e mail . When it was confirmed that the holiday was cancelled i contacted them again, they then could not find details of my insurance , i had to send them a photo of my policy . one e mail then said i had 12 months to supply them with a new travel date , which i did , then another e mail offered me 25% back of the price of my policy , which i refused .i'm still in fighting for a full refund or for them to give me a new policy with a change in date.
do not use the company , i hate to think what would happen if i had to put a claim in

ABSOLUTELY RUBBISH Tried to change dates back in March and still not sorted at the end of August, they ignore phone calls and EMails. KEEP WELL CLEAR AND PAY EXTRA

This company is the most diabolical I have ever had the misfortune to deal with. Not a cent back after having 3 flights cancelled plus other losses in the US at the beginning of COVIID. Other company policies were Compensating for cancelled flights but not this one. Thank god we didnt get ill whilst away. Absolutely appalled and I would avoid this company like the plague. Never felt so disgusted.

Avoid this company - Short Term travel insurance was purchased and holiday was cancelled by Jet 2 - rearranged holiday for next year and thought all i had to do was contact Big Blue Cover to change the dates. Advised policy had to be cancelled and would only return 50% of the premium i had paid. I asked why to be advised that in the event of cancellation the policy was in force from date of purchase even though my holiday was not until month later. I raised a complaint 6 weeks ago and not had a response - what chance have i got if they are not even following the correct complaints process that they have set in place. Avoid

Worst insurance co I have ever dealt with. They take forever to answer emails , Ended up I got another insurance company as I had no reply from BIG BLUE as to what was happening , my holiday had been changed by a month on .I have lost money over them due to very poor communications blamed on the current situation according to them. I need to contact the OMBUSMAN.

-1 If I could terrible company service
Understand we are in exceptional times 5 days waiting for an email is not acceptable

Terrible company. please do not go on holiday thinking that everything will be ok if you need to claim on your insurance. After a car accident we were advised to do one thing and everything would be taken care of but that did not happen. Pay a little bit more and go with somebody else. After 18 months of being fobbed off, being asked the same questions then getting no response I had to give up. Trust me one star is too good for this lot.

asked if our travel cover could changed to different dates due to havein to cancel because of corona virus. took them weeks to respond told me could not transfer cover to holidays after april 2021 . and only offered half our money back plus want a £5 admin fee.should be able to refund all our money . totally disgusting avoid this company

I had my holiday cancelled due to coronavirus and transferred the holiday to next year. I tried to contact Bigblue to transfer my insurance to next yearbut with out success. I telephoned to hear a message to use the help section on their website to use the help section as they were not taking calls so I tried the website to find it was not working either. I have sent them e-mails both to their admin and cancellation departments but they heve not even had the decency to reply.I paid £152 for this insurance and wouldn,t mind paying extra to transfer to next year but they cannot even give me this option.I have used them in the past but will not be doing so in the future and will urge my friends on trip advisor to do the same.