Bigbluecover Avis 

I have started a Facebook group for those unsatisfied with BigBlue Cover. Look out for it.
If you are travelling abroad, don't whatever you do get covered by Big Blue Travel Insurance. They are absolute rubbish. Having taking your payment, they refuse to answer their phones when you ring. Ruth just waited a completed half hour - which will be on our phone bill - and no answer. And we have just got a message that they will not pay for any insurance that is cancelled because of coronavirus.

avoid this company like the plague, they just want to take your money and do not reply to emails regarding coronavirus cancellations ,very shoddy will stick with the big boys in future !

Purchased travel insurance forourholidaysin June 2020 . Our holiday was cancelled due to covid19 pandemic. We contacted Bigblue cover to request cancellation of our insurance cover. After several attempts to contact them via email and phone we never got a reply. They got £25 for absolutely nothing. They are quick enough to take your money but don't reply when asking for a refund. Definitely won't use them again and have told family and friends not to either

My holiday got cancelled by holiday company due to coronavirus. From early May tried by phone and e-mail contacting this company to see if new dates could be changed to no avail. Eventually contacted financial ombudsmen yesterday and coincidently they contacted me this morning. Have now changed dates at no cost subject to getting confirmation from them. If you are having problems with this company, make your complaint official to them and if no response of satisfaction to to the ombudsman.

Do not use bunch of Scammers plenty of other companies out there 2 other insurance companies we used transferred policy to next years holiday not bigbluecover they keep your money

Just glad I didn't need their services on a holiday! I took out annual insurance on March 1st, have tried to contact them about a claim for the deposit I lost. As everyone else has said they don't answer the phone , they don't reply to e mail and the online chat is joke. I hope this all causes them to cease trading as they are just thieves!

absolute crooks , took my money. When holiday was cancelled , they wouldn't respond to calls or emails 2 months later eventually got to speak to someone online ,said I wasn't covered due to corona virus , we took out insurance three months before outbreak . still not going to honour their contract .have given up any chance of getting our money back. AVOID THIS COMPANY . (UNSCRUPULOUS SHOWER)

Terrible company.anyone who has not been refunded by bigbluecover.contact insurance omnibusman.they are great this company is a bunch of scammers and shouldn't get to scam people out of money they have paid

Tried to claim for a holiday which was cancelled due to the covid19 outbreak in France. Have been told I don't have a claim as they don't cover any cancellation due to government advice. Absolute joke of a company. Do not buy their crap insurance.

Lack of customer service
I have Tried to contact big blue on several occasions (by phone and email) and have been unable to get anyone to answer my emails (first one sent over a month ago) or telephone calls (the longest I waited was over two hours) not sure what to do next

We bought our travel insurance on 2nd January for our 2 week holiday in Greece on 10th to 24th June.Due to the coronavirus, Jet 2 cancelled our holiday and immediately refunded the full amount of our holiday. ABSOLUTELY BRILLIANT AND WE WILL BE USING JET 2 NEXT YEAR. However, I have spent the past 3 weeks trying to contact Big Blue Cover in an attempt to get a refund (£82.75) on my Insurance. I've tried phoning only to be told by a robot to go on the website for an online chat (does not exist), multiple emails non of which have been answered. They appear to be a typical insurance company whereby all they want is your money for no returned service.

Waste of time this company, got a policy for a holiday in May before COVID 19 pandemic hit, holiday was cancelled and the villa I booked refused to give a refund so contacted big blue cover, said it was nothing to do with them ? What’s the point in getting insurance, WARNING do not get your policy from these highwaymen, absolute daylight robbery, avoid at all costs unless you like getting shafted.

Sent a travel insurance certificate which excluded USA but I had paid for USA.Call centre closed.Tried emailing-no response.Tried live chat-they said I had to phone the call centre-when I pointed out that nobody answered there they said I would get a call back.4 weeks later still waiting for that.
Terrible insurane company.Avoid.

Asked big blue to change dates they got back and said they had no record of my policy and could i resend all my details again this i did and have had no reply you cant phone because the are all working from home and cant get on to there live chat i have lost 55 pounds which has a pensioner is a lot of money for nothing this company and its customer service is a waste of time DO NOT YOUS

what a waste of space this insurance company are having my holiday cancelled like many through the covid19 pandemic this company will not give refund even though not our fault would never use them again cheaper is not always best

I phoned big blue to change my dates due to covid however I was told I couldn't even though I had changed my daughters with no problems what so ever They have said I can have a 50%refund but verry annoyed I will be reporting to obisman also

Policy purchased 25 Feb 2020 with BigBlueCover for our holiday 29 May to 9 June this year. I was told at beggining of March by BigBlue that I could amend policy dates to same time next year if Jet2 cancelled my holiday due to CV-19. Jet2 cancelled my holiday on 7 April but very happily changed my dates to same time next year at no charge!!
I tried calling BigBlue for over a week but no-one was answering. Emailed them 16 April and again 29 April, no response until i received an auto response acknowledgement on 14 May!!! Next day i got an email asking me to phone them, hurrah! (They had removed their phone number from their website previously) I duly phoned BBC fully expecting to get my policy dates changed only to be told that due to a change of underwriter in mid April, I was unable to amend my policy dates past mid April next year. Their new Underwriters were only allowing changes to existing policies for a period of 1 year from when they took over.
I was furious and asked for a refund only to be told I would only get 50% back as a "goodwill gesture" and that they would very kindly charge me a £5 admin fee to add insult to injury. Needless to say I have lodged a complaint and will be reporting them to the financial ombudsman. DO NOT USE THIS COMPANY!!! p.s. my policy was quite expensive due to my husband's health conditions.

They just don't pay out. They use an external claim company - Reactive Claims. After years of paying for unused insurance, I have had two claims close together (Both pre-Covid). Last summer I had to return home on the first flight available as my wife had become ill. They only pay for the cheap unused flight not the expensive emergency one, so with the excess it wasn't worth claiming. In early February this year, I went to Iceland and before I had landed a notification went out that all flights on the Friday (my return date) were cancelled because of an imminent storm. I had to make a quick call, as flights were disappearing fast, to go home early or late. Flew home a day early so wasted accomodation for which they cover you. They won't pay out, saying I wasn't delayed enough. I was still checked in for my original flight and the notifications I got told me it would have departed nearly 48 hours later than planned. Whatever choice I made would have been costly and in fact the one I made was the cheaper option.
Begs the question, should we even bother with travel insurance.

Has taken two weeks for them too get back to me!! But like everywhere a shortage of staff. Changed my policy today moved too another date, no charges incurred.

Big Blue Con,
Obviously made a great deal of money selling travel insurance and not providing a refund when holidays are cancelled due to the current pandemic.
I hope allothers in the same position complain to the ombudsman.
Con men