Great price, next day delivery worked great. This was a replacement extractor fan. Better retail price than original 4 years ago and had extra features, including high/low speed plus facility to sheil... Voir plus
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À propos de l'entreprise
À propos de Big On Electricals
Écrit par l'entreprise
We’re Big On Electricals. The One Stop Shop for Electricians, Trade & DIY enthusiasts
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for heating, cooling, ventilation, lighting products and accessories for your business or home, we have a great range and deals for you.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Coordonnées de contact
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, Royaume-Uni
- 0800 043 8975
- Sales@bigonelectricals.co.uk
- bigonelectricals.co.uk
4,5
Excellent
7 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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good value prompy delivery
9 avril 2026
Réponse de Big On Electricals
Hi Bruce,
Glad to hear you found good value and everything arrived promptly ⚡
Thanks for your feedback, it’s really appreciated 😊
Best wishes,
Elise
Ordered items arrived ontime
Ordered items arrived ontime. The prices are reasonable too.
5 avril 2026
Réponse de Big On Electricals
Hi :)
Glad to hear everything arrived on time and that you were happy with the pricing!
Thanks for your feedback, it’s much appreciated 😊
Best wishes,
Elise
Courtesy a willingness to provide…
Courtesy a willingness to provide options and advise combined with good product knowledge.
8 avril 2026
Réponse de Big On Electricals
Hi James,
Really great to hear you felt supported throughout — having clear advice and options can make all the difference 🤝
We appreciate your kind words about the team’s product knowledge as well, thank you for sharing 😊
Best wishes,
Elise
Very quick delivery
Very quick delivery, well packaged not installed yet but happy with the service provided.
8 avril 2026
Réponse de Big On Electricals
Hi Mr. Jimmy,
Great to hear everything arrived quickly and was well packaged 📦
Hope installation goes just as smoothly when you get to it — thanks for your feedback 😊
Best wishes,
Elise
Réponse de Big On Electricals
Hi Lauren,
Nice and simple — quick delivery and a good price 🔥
Thanks for the feedback, really appreciated 😊
Best wishes,
Elise
Fantastic price great choice of showers…
Fantastic price great choice of showers for every budget. After sales and communication was very good !! Definitely be a returning customer
7 avril 2026
Réponse de Big On Electricals
Hi Kathryn,
It's really great to hear you found a good range to choose from across different budgets 🚿
Glad the aftersales support and communication stood out as well — that makes a big difference. Thanks for your kind words, it’s really appreciated 😊
Best wishes,
Elise
Excellent service
Excellent service, item received was exactly advertised and delivered as promised. 5 stars all the way.
7 avril 2026
Réponse de Big On Electricals
Hi Rob,
Really pleased to hear everything arrived exactly as expected and right on time ⭐
Thanks so much for the 5-star feedback — it’s genuinely appreciated 😊
Best wishes,
Elise
The item was faulty
The item was faulty
It’s installation was very complicated
I was told that I would have to resend the product back in order to establish that it was faulty before a new product could be issued
That was not acceptable to me in view of the labour costs involved and I ended up using the electronic board from my faulty extractor fan, which got the thing working
You should not be retailing these products if you cannot provide the appropriate level of support for their installation I will not be using your services again
5 avril 2026
Réponse de Big On Electricals
Hi Gregory,
We’re really sorry to hear about the difficulties you’ve had — especially with both the installation and the fault, we understand how frustrating that must have been.
To clarify, as part of our returns process, items do need to be sent back for inspection before we’re able to issue a refund or replacement. This ensures any faults are properly assessed by the manufacturer. The advice given by our team was in line with this process.
In terms of installation support, we’ll always do our best to help where we can, but for products like this we do recommend installation by a qualified electrician as they’re best placed to handle more technical aspects safely and correctly.
We do appreciate that returns can take time, which is why the option of returning the item for a refund and purchasing a replacement in the meantime was offered — to help avoid being without a working unit.
That said, we’re sorry this experience hasn’t met your expectations, and we do appreciate you taking the time to share your feedback.
Best wishes,
Elise
Réponse de Big On Electricals
Hi Stuart,
Glad to hear the price was competitive and everything arrived quickly 🚚
Thanks for taking the time to leave your feedback — really appreciated 😊
Best wishes,
Elise
Réponse de Big On Electricals
Hi Howard,
Glad to hear everything arrived on time and the price hit the mark 📦
Thanks for your feedback, it’s really appreciated 😊
Best wishes,
Elise
Good price, fast delivery
5 avril 2026
Réponse de Big On Electricals
Hi Mr. Peter,
Great to hear you’re happy with both the price and the speed of delivery 🚚
Thanks for the feedback, it’s much appreciated 😊
Best wishes,
Elise
Réponse de Big On Electricals
Hi Peter,
Glad to hear everything was hassle-free and quick — that’s exactly how it should be ⚡
Really appreciate you taking the time to leave a review 🙌
Best Wishes,
Elise
Réponse de Big On Electricals
Hi Andrew,
Great to hear you found a good deal on the inline fan and that delivery was nice and quick too 💨
Thanks for sharing your feedback — it’s really appreciated 👍
Best wishes,
Elise
Happy Customer
Although I have not installed the 125HT extractor fan yet I can comment on my experience, placing the order was very easy and I was very happy that it was delivered the next day despite being Bank holiday Friday. Can’t wait to get it installed and running. I’m very pleased. Thank you.
30 mars 2026
Réponse de Big On Electricals
Hello,
Thanks so much for sharing your experience — it’s great to hear everything went smoothly from ordering through to delivery, especially over a Bank Holiday ⚡
Next day delivery in that situation is always a win, so we’re really glad it arrived when it did. Hope the installation goes just as well and the fan does exactly what you need it to 🛠️
Best wishes,
Elise
Very good prices and super speed delivery
Very good prices, free delivery and ordered around 6.05 pm and arrived the next morning!! Absolutely brilliant highly recommend
2 avril 2026
Réponse de Big On Electricals
Hi Vinnie,
It’s great to hear everything moved so quickly — that’s an impressive turnaround ⏩
I’m glad the price and free delivery made it even better. Thanks for the recommendation, it’s really appreciated ⭐
Best wishes,
Elise
1 Star
1 Star — Absolutely Avoid This Seller
The product itself might be fine — we barely even used it as it was for my son’s phone — but our experience with this seller has been incredibly frustrating.
Due to a change in circumstances, we needed to return the item and request a refund. That’s where everything went downhill. Instead of a straightforward process, we were sent in circles.
First, we received emails telling us to contact the seller directly via phone. After doing that, we were then told we had to pay a £25 charge plus Vat fee. On top of that, they claimed they don’t organise returns and collection and pushed us to arrange collection ourselves through a third party.
When I asked if I could simply return the item somewhere, the answer was no. Then they told us to contact Amazon as well — effectively bouncing us between different parties with no clear resolution. It turned into a complete nightmare.
This is not how returns should be handled. It’s unnecessarily complicated, stressful, and feels deliberately obstructive.
Save yourself the hassle — buy the same product from another seller. Avoid this one.
7 avril 2026
Avis spontané
Réponse de Big On Electricals
Hi Alexandra,
We’re really sorry to hear how frustrating this experience has been — that’s certainly not what we want for our customers.
Unfortunately, we’re not able to locate your order from this review alone, but we’d genuinely like to look into this for you. If you’re able to get in touch with us directly with your order details, we can review exactly what’s happened.
Just to help clear up a few points — the £25 + VAT charge you mentioned only applies if a customer specifically requests us to arrange a collection for an unsuitable return. Customers are always welcome to arrange their own courier instead, choosing a service and cost that works best for them.
We also offer multiple contact options including email, phone, and live chat — it’s entirely up to you which you prefer, so we wouldn’t expect you to only use one method.
If your order was placed via Amazon, returns are usually quickest and easiest through the Amazon returns portal, where they typically provide a low-cost label and process refunds once the item is dropped off. This may be why Amazon was referenced during your enquiry.
We do understand how this situation has felt from your side, and we’d really appreciate the chance to provide some clarity.
Best regards,
Elise
Very poor vommunication
Very poor, almost non existent communication. I received the order acknowledgement then nothing. I emailed and got no reply, went on "chat"and was told to go back to email. Eventually they got back to me on chat and blamed evri for the failure to communicate or deliver the item. They did then send the item which was delivered unexpectedly the next day, but I never received any communication or tracking info at all from Big on Electricals or evri.
29 mars 2026
Réponse de Big On Electricals
Hi Bob,
We’re sorry to hear about your experience — we understand how frustrating this must have been.
Evri provide delivery and tracking updates directly, as they manage this information themselves as a third-party courier. That said, we’re sorry you didn’t receive those updates, as we know how important it is to stay informed.
We’re glad the item did arrive, but we do appreciate you raising this and will take the feedback on board.
Best wishes,
Elise
Réponse de Big On Electricals
Hi David,
It’s great to hear everything from price to communication went smoothly 😊
I’m glad the service hit the mark — thanks for sharing 📦
Best wishes,
Elise
Excellent service by supplier and courier
Items as described, well packaged and delivered undamaged ahead of expected delivery time.
30 mars 2026
Réponse de Big On Electricals
Hi John,
It’s great to hear everything arrived as described and in perfect condition 📦
I’m glad it reached you ahead of schedule too. Thanks for sharing your experience 👍
Best wishes,
Elise
Réponse de Big On Electricals
Hello,
It’s great to hear you found exactly what you needed without any hassle 😊
Best wishes,
Elise
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