BIG Warranties Ltd Avis 

The light on my cooker lid. Wanted replacing after it stopped working .i contacted Big Waramtees with the problem and they sent me a E mail. Directing me to a form to fill in on my lap top . I am now going on 92 years old. Filling in forms for a new bulb is a step backwards it puts you off making a claim . Which could be the idea of the form . I could have been sorted on the first phone call by simply asking the questions then as it was when Big Warantees started.

Friendly professional and informative

We had a fridge warranties from big warranty. We had paid for 5 years and when it broke it took big warranty over a month to get an engineer out in the end the fridge was right off as per their terms and conditions they should had offered a like for like replacement but instead they offered a quarter the value of the new fridge- very disappointing after 5 years. This insurance skim is noting but scam.

made 2 claims in a year. First they charged over £300 but never completed the repair. I complained twice: no reply. As a cancer suffered i am appalled. Just claimed for a broken hob, irreparable accidental damage. Original cost £279 6 years ago. Replacement now around £370 + £120 fitting. They offered me a paltry £119. Unbelievable. Avoid like the plague!

So great with the service n so kind yo mr .Thank you.

My claim was easily resolved and an engineer was due within a couple of days 😊

I wasn’t able to to complete my on line claim as I couldn’t get the model number for my my washing machine as I can’t open the door so Michael helped by completing the form for me which really helped

Very speedy and helpful, provided the emergency does get fast action

Jane was very helpful and professional

Excellent customer service, very efficient, professional and informative.

Awesome Lady Jane great customer service 👍 just added my hoover thanku

Having paid monthly for dishwasher cover since 2013.
My claim for repairs was turned down as no service engineer was in the area (Siemens have supplied one) and the dishwasher was too old to repair (checked with Siemens parts department and parts are in stock). I have asked them to pay for the repair. We await the answer.

It was like speaking to a friend, and not like someone reading from a script.

Claim was dealt with in a very professional manner

Call was answered quickly. Arianna, a native English speaker, understood immediately what the issue was and assured ne that tge problem would go away.

Loud background noise and had difficulty hearing customer support talking, very unprofessional

Jake was professional, courteous, super helpful and took time to really understand my queries and questions and make sure there was a swift and easy way forward. I would recommend Big Warranties based on this interaction alone. Such a lovely company.

Michael understood my query, he resent me the link to finish off my claim, excellent customer services, also didn't have to wait ages holding on

Calm and helpful, quickly dealt with my query