My experience with this company has been brilliant. Answered questions about how my policy is set up . Jane spoke to me when I rang and her attention to detail was brilliant. Never had a problem. Othe... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The people on the phone are always really polite, and take the time to explain things to me in a way I can understand. At 73 my memory is slowly disappearing, but these people, are polite to me, and r... Voir plus
L'entreprise a répondu
Great customer experience given by your wonderful member of staff Jane. She went through everything in a very polite and friendly manner. She is a true credit to your work force.
L'entreprise a répondu
Your agent Sam was very pleasant. Yr system of question asking was very long considering you already had the information. Yr website for making a claim did not work - once started it did not allow m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Coordonnées de contact
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Royaume-Uni
- 08007797444
- bigwarranties.co.uk
4,6
Excellent
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 48 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de BIG Warranties Ltd
Thanks Nick, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Big warranties
The lady that spoke to me was so easy to talk to, so helpful and friendly. Rosanna I'm sure her name was.
1 juillet 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The BIG Warranties Team
Réponse de BIG Warranties Ltd
Thanks Linda, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Great
Great! it’s definitely 5stars for me, very helpful Friendly …would recommend your service ..Harry helped above and beyond
29 juin 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Janet, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Repair to our cooker,excelent service…
Repair to our cooker,excelent service by Antoney O.engineer.
26 juin 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Linda, it's great to know the engineer's help made a difference. We appreciate you saying that.
The BIG Warranties Team
Policy changes
I spoke to someone called Jane who spoke clearly and very informative about my policy and the changes to it. Made me feel at ease and able to understand what was being said to me.
29 juin 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Joanne, it's great to know the phone support made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane was fantastic…assessed all queries…
Jane was fantastic…assessed all queries and requirements expeditiously!
29 juin 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Raashid, it's great to know your mention of jane was fantastic assessed all queries made a difference. We appreciate you saying that.
The BIG Warranties Team
Helpful and straight gorward
26 juin 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful friendly and knowledgeable…
Very helpful friendly and knowledgeable pleasure to deal with
26 juin 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Terrance, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Clear information and very helpful
26 juin 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
It was so helpful to ring and get…
It was so helpful to ring and get through to a very helpful human at the first time of asking. Customer service is so much better with real staff with whom you can chat normally.
26 juin 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Anthony, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent experience
Excellent experience. Lucas was patient professional kindly and helpful
24 juin 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Helen, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
First class customer service
First class customer service from a pleasant lady who dealt with my claim efficiently
24 juin 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Graham, it's great to know getting the cover sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Réponse de BIG Warranties Ltd
Cheers for this. Glad we came across as friendly and patient, that's what we're here for.
The BIG Warranties Team
Lucas was clear and very helpful in…
Lucas was clear and very helpful in explaining the procedure for my claim. Unfortunately, I have been paying a monthly subscription for an expensive fridge freezer and in trying to get Big Warranties to pay for a repair but they have said it is not worth repairing and have offered me a ridiculous amount for a £1200 appliance. I shall cancel my cover
24 juin 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Jack, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
A little difficult getting booked…
A little difficult getting booked online due to having an apostrophe in my name.
3 calls to get to make my claim.
But once through to Lucas my appointment was booked without problem.
23 juin 2026
Avis spontané
Réponse de BIG Warranties Ltd
Hi Karen, cheers for the review. Bit fiddly with the online booking, but Lucas got you sorted straight away.
The BIG Warranties Team
Couldn’t get online to work so called…
Couldn’t get online to work so called helpline and they set me up to do it online rather than just make the claim by phone
23 juin 2026
Avis spontané
Réponse de BIG Warranties Ltd
Hi Lee,
Thank you for sharing your experience.
We do not have the specific details of your booking, but we want to clarify that we are always happy to process claims directly over the phone.
Our agents often guide customers through the online setup because it is generally the quickest way to track updates and manage details without having to queue on the phone.
We are sorry it wasn't the outcome you had hoped for, and if we can help in any way, please reach out to our team
Kind regards
BIG Warranties
A very swift and good repair
A very swift and good repair. A great Engineer. Big warrenties the company to be with. A 100%
23 juin 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks John, it's great to know the engineer's help made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful advisor (Rossanna) who…
Very helpful advisor (Rossanna) who helped me increase my kitchen appliance cover
19 juin 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Lynn, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane woz very polite an very helpful…
Jane woz very polite an very helpful an got everything sorted for me thank you
18 juin 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Diane, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
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