Bike Hero Avis 

565
•
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Really amazing service. On line portal Was great and really good communications and updates . Drivers who collected and delivered were great . Bike looks like new. Highly recommend

Noté 5 sur 5 étoiles

Great service, they picked the bike up and dropped it off at days convenient to me. They notify you of any works/new parts required or recommended and share an invoice allowing you to accept or declin... Voir plus

Noté 5 sur 5 étoiles

Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... Voir plus

Noté 5 sur 5 étoiles

Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... Voir plus

À propos de l'entreprise

  1. Magasin de réparation de vélos

Écrit par l'entreprise

Bike Hero is Greater London, Surrey and Berkshire’s premier collection and delivery bike servicing specialist. We remove the hassle of bike maintenance by picking up your cycle from your home or office, tuning it in our workshop, and delivering it back in peak condition. We provide 5-star repairs for all bicycles, with a dedicated focus on heavy cargo bikes, commuter e-bikes and road bikes. Taking a heavy cargo or electric bike to a shop is a logistical headache solved for you by our seamless door-to-door service. Serving Greater London boroughs, Surrey and Berkshire, our expert mechanics handle everything from safety checks to complex e-bike diagnostics. Collecting seven days a week from 8am to 6pm, just book online, sit back and relax!


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

565 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,8

Tous les avis

(565)

145 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service and comm

Excellent collection/ delivery, especially handy as I was hit in a a hit and run accident and my bike was going nowhere.

Given time slots for collection and return.

Given a full explanation/ quote.

Bike now rides better than ever. I wish I could get fixed as quickly after the accident. Will now be investing in cameras and insurance

29 janvier 2026
Logo de Bike Hero

Réponse de Bike Hero

Thank you so much for your review - we work hard to ensure the collection & delivery service is as smooth a possible. Appreciated!

Team Bike Hero

Noté 5 sur 5 étoiles

Great service

Great service, polite and courteous and quick response

29 janvier 2026
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Réponse de Bike Hero

Thanks Sandra for your kind words, we're glad you enjoyed the service. We think being polite is really important!

Team Bike Hero

Noté 5 sur 5 étoiles

Problem with my Di2 rear mech not…

Problem with my Di2 rear mech not shifting.
Very quickly diagnosed the problem and were able to get the replacement part ordered the same day I dropped it off.
When they returned my bike to Kingston they were also able to adjust their route to accommodate my times.
Great job guys!

3 janvier 2026
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Réponse de Bike Hero

Hi Richard, thanks for taking time to review. We'll always try and make deliveries fit around customer's schedules - so happy it worked well for you.

Team Bike Hero

Noté 5 sur 5 étoiles
Logo de Bike Hero

Réponse de Bike Hero

Hi Valerie, thanks for your review. Customer service is really important to us - so we're happy your had a positive experience!

Many thanks,
Team Bike Hero

Noté 5 sur 5 étoiles

Quick and fair

Quick respond , time efficient, Fixed my bike quickly, gave me quote for the cost before the repair.Pick up and delivered my bike with prearranged time and date .Professional and great communication throughout the process. Thank you

5 décembre 2025
Noté 5 sur 5 étoiles

Quick

Quick, efficient, reliable and value for money. Great service from start to finish. Highly recommend

5 décembre 2025
Noté 5 sur 5 étoiles

The team at bike hero are absolutely…

The team at bike hero are absolutely superb. We live in London and were struggling to find somewhere to service our large, Amladcykler bike. The team collected, serviced and returned the bike all in good time and the bike now runs like a dream. Highly recommend and will definitely be using bike hero for all of our future services.

2 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Super happy with the service at great…

Super happy with the service! I booked my bike for a service with free pick up and drop off included. My husband decided he would also like to add his bike with mine and this was not pre booked but at the time of pick up and this was no issue at all. It was very easy to add my husband's bike to the booking platform. Quick turnaround with the service and easy to agree a drop off time and date. Easy communication through their platform.

24 novembre 2025
Noté 5 sur 5 étoiles

It was the first time I used you it’s…

It was the first time I used you it’s so handy for someone to come and collect and pick up as I don’t drive and I’m busy. I’m always at work. I would recommend to anybody to come to you for repairs. I was very happy with my bike, it was worth the weight. I will come to you in the future if I have any more problems with my bike or I need to get it serviced I have told friends and family as well.

24 novembre 2025
Noté 5 sur 5 étoiles

Tried these guys out for the first…

Tried these guys out for the first time.
Paid for the top whack e-bike service because I had extra things outside of a normal service to request.
Easy process... Messaged them via the app with extra notes and info and all taken care if. They kept me informed and was notified promptly on Collections/Deliveries which were my main concern... but all in all good smooth process and will now send my other bikes :)

27 octobre 2025
Noté 5 sur 5 étoiles

Good experience with my bike repair

I had a very sad bike that they picked up. They consulted me on repairs and what I wanted fixed, confimed the cost of the repairs, and returned a functional bike. Booking and returns system easy to use, staff friendly. Can't ask for much more, and I'll book again.

27 octobre 2025

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