BikeFair Avis 

I made a purchase and one week later the seller could not fulfill the delivery (probably didn't have the bike to begin with, or sold it to someone else outside Bikefair).

They swapped the order for a new bike that had very different specs from the original one. I sent them a preferred option via email and support chat but never got a reply.

I should be getting a refund soon at least.

It was my first time using Bikefair and I had a really bad experience. Cannot recommend it.

Great experience buying a bike using Bikefair

Alles goed geregeld, goede werkwijze

Great service, great price, quick delivery. Extremely happy with my bike can’t fault them.

De keren dat SGS fietsen aan de Ouverture in Eindhoven onze fietsen in onderhoud heeft gehad , is er perfect werk geleverd in een zeer aangename verstandhouding met de eigenaar. Onze complimenten.

Superfijne site met behulpzame en snelle back office.

The greatest Bike shop.
Staffs are helpful and bikes quality are good.

Highly recommend this company! Great customer service, quick delivery. Ordered a bike on Monday that turned out to already be sold. They promptly called me to apologize and gave me 8 different options to pick from. On Tuesday, they indeed showed up with two of the bikes that I picked and could try out. Ended up picking one and didn't have to pay extra even though this one was more expensive than what I initially ordered. Will definitely order from them again.

Very impressed with the customer service and the entire process of buying a bike through BikeFair. Very efficient.

The first bike I chose was already sold. Jan from CS got in touch with me and helped me to select another bike. It arrived in a few days, and compared to my first choice, this one looked like NEW. Super happy with how the process was built and my purchase.

Thank you Jan, for helping me!

A Brilliant experience. The bike and accessories arrived in good order, but it was too big.

The seller returned the bike, and sent another choice I had to replace it; which is amazing - only problem is that the new bike can’t have a lock installed.

Customer support have mentioned how they can help, but am completely happy with the bike. And glad that BikeFair cares

I am surprised this website is not more popular. Should be the default for selling and buying bikes. Love their streamlined process.

Jan was fantastic in making the order processing simple and stress-free!

Na wat problemen met mijn fiets heeft Bikefair meteen contact opgenomen met mij en de verkoper van de fiets. Het probleem is snel opgelost. Extra bedankje voor de verkoper van de fiets voor de fantastische service!

The make finding an excellent bike so easy and simple. And also from a trusted and reliable source. I really like their service because it saved me money and time🤪😊😍

BikeFair takes the time and energy to support you finding a good bike, and is willing to support you with any problems and concerns you have. They're also open and honest about what's happening in the process (a rare thing indeed!), as their Customer Service is top-notch. Recommended!

The service is really modern and the user experience is pretty clear and straightforward. I bought two bikes for me and my wife last week and both of them are really nice. I've also really liked the set of educational articles that being sent to you once you've indicated that you've received your bike. They teach you on how to lock the bike properly and just some nice overall tips on owning a bike in general. As a newcomer to Amsterdam I appreciate them.

I recommend Bikefair.
I live in France and I bought a bike. I had a very great support and responsiveness from Tom. Thanks again Tom.
For another bike need I will order it from Bikefair.

I bought a bike from a "professional" seller, in the description it was written that after payment I would receive photos of the bike, and only after confirmation it would be shipped.

The bike was shipped directly, without confirmation, and for 140 euros I received a bike with completely rusted wheels and wrinkles even on the frame, plus some squeaks.

Obviously, the seller and bikefair do not respond to my messages.
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Edit 1
We are working with bikefair team and the seller on a solution.
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Edit 2
De seller replaced the rear wheel with a new one, I would have preferred to replace the whole bike or at least both wheels, but was not possible for some reason.
Not good nor bad.

You should only get your bikes from here! Very responsive team and hold sellers accountable. Great details on the listings as well. Delivery is fast. One thing to consider is that the accessories that are recommended may not be the right size for your actual bike. Also while the bikes usually have free delivery, buying an accessory is separate and has its own delivery fee.