Bikmo Avis 434

I cancelled my policy with Bikmo as I was no longer cycling to work. Contacted them, confirmed my info and was told it would end 30 days later due to cancelling it mid term, fine. When checking my bank today, I found they have taken a further payment and in fact, my policy has not been cancelled when I logged into my Bikmo account. Absolutely shocking and incompetent company clearly! Have sent them an email plus I’ll be calling tomorrow for a refund and demand my policy is cancelled.

Been with this company for just over a month and they've been nothing but helpful will defiantly recommend if your looking for a insurance thank you for your support and fast turn over

I had an exceptional experience with the Bikmo team while sorting out my claim. They made the entire process straightforward and hassle-free, truly understanding the unique needs of cyclists. The online portal is user-friendly and well-designed, providing all the information you could possibly need at your fingertips. Their attention to detail and commitment to customer service really stood out to me. I highly recommend Bikmo for anyone looking for reliable and responsive support in managing their insurance claims!

These people are brilliant. Fast, efficient, courteous and did precisely what they said they would. It's pretty traumatic having your stuff stolen and they were empathic as well as businesslike. Shout out to Jess, Aaron and Steve. All excellent people and super helpful.

Really helpful with my claim and positive dealings all the way through the process. Very quick and efficient too.

Great service from the Bikmo team, in sorting out my claim. They keep things straightforward and are understanding to a bikers needs. The online portal is pretty good and user friendly, with all the information you need. Highly recommend

Excellent customer support from people who knows cyclists as they're cyclists too. Jonny and Aaron were great and kept me well informed as to what was needed. They made the entire process effortless and pain free. Thanks.

Jess, Tom and Jonny have been stellar in their support to help me gather the evidence for my claim!

Sadly I’ve been very frustrated with Bikmo. Opened a claim over 2 weeks ago, I’ve had one minimal email response from Jonny but otherwise silence. No sign of any reimbursement.

The claim process is also bad, it forced me to answer multiple irrelevant questions about situations I was not claiming for (just a bike repair).

Posting this review to see if it jogs Bikmo into a response.

**Critical Review of Hiscox and Bikmo Bicycle Insurance Services:**

I insured my mountain bike with Bikmo and Hiscox, but my experience with their services has been extremely disappointing. In May, my bike was stolen from my building's bike room. It was secured with a Bikmo-approved lock and chain, but the thief managed to either pick the lock or use an angle grinder to cut through the bike, leaving the lock intact. I reported the theft to the police immediately and also informed Bikmo/Hiscox.

Despite following all the required procedures, my claim was rejected. The police informed me that thefts like this are common and that the bike could have been sold for parts. The third-party investigator from Crawfords asked me irrelevant questions, like why I didn't ask all my neighbors if they saw anything. It's ridiculous to expect customers to act like detectives in such situations. I had already done everything I was supposed to do—using an approved lock, reporting the theft to the police, and filing the claim promptly.

The insurers denied my claim, stating they couldn't prove I locked the bike properly. How am I supposed to prove that? Should I have taken photos every time I locked my bike? After my claim was rejected in July, I filed a complaint, but it took them until September to respond, and they didn't uphold my complaint.

I've continued to pay for their so-called insurance service, but I’ve lost both the cost of my bike and the premiums I've paid. Now I'm left with an intact approved lock but no bike and a complete distrust of bike insurance companies. The whole process was lengthy, frustrating, and ultimately pointless.

When you first buy the policy, everything seems smooth, but if you’re unlucky enough to need to file a claim, you’re in for a lengthy and painful process, only to end up with no coverage. Moreover, even though you buy your insurance from Bikmo, you end up dealing with Hiscox and Crawfords, repeatedly sending the same information, pictures, and receipts. This kind of customer service is unacceptable.

I strongly advise against purchasing bike insurance from Bikmo or Hiscox, and I would stay away from any services involving Crawfords. They make the claims process unnecessarily complicated and ultimately do not provide the coverage they promise.

After our bike got stolen under our eyes, we claimed to bikmo. As long you are able to provide all the details and receipts you have, the process is definitely smooth!
They had a quite long backlog this summer, so it too in total a month, from the claim request to payout.
Thanks a lot to Jess, Tom, Jonny and Steve.

Amazing service having had my e-bike stolen. The bikmo team were absolute class in terms of communication and making the claim process so simple. The claim was processed quickly and I can now move forward with a replacement.

Excellent service. Thank you Bikmo!

I have had to have 2 claims unfortunately with Bikmo. One for a damaged bike and one for a stolen bike. They paid both out with no issues. Was worried about not having receipts but sent pictures with my driving licence and this was ok. Many thanks Bikmo will be with you for as long as I have my bikes

Hi, I don't usually go to the effort od commenting or reviewing however in this instance I feel it important to commend the team that I dealt with at Bikmo. The service provided was straightforward, fuss-free, professional and prompt. I would say that to this type of insurance may be a luxury and seem quite expensive, however I can safely say I was really impressed and can highly recommend.

I have been with Bikmo insurance for a few years now but had to make a claim for the first time for the bike after I had a crash. Everyone from their team was really helpful and they responded quickly. I can’t recommend them enough!

Good morning everyone, I would not recommend this insurer because in order to pay you it takes a long time to answer the phone, you have to spend more than three days calling every day and for them to answer your email it takes between four and a week and when they manage to answer you They're lying, it's not safe, you can imagine, in case you have a problem, I don't think they're going to solve it if they solve it, and if they solve it, I don't think it will be that fast, be careful, my experience is being very bad.

 the guys at Bikmo are fantastic very helpful and gave me a super service

The best insurance 'experience' I have had. Bikmo made a clear requests for the details required and followed up quickly once I provided them. Comms were good at each stage, they listened to my requests, and I had an identical replacement bike within 3 weeks of the theft (it took over a week to get police details). I delat with 3 different people, but they all had a clear understanding of the case and progress.

After mybike stolen awfully on my eyes in minutes despite locked it .it was very stresfull and big lost for me economically which I coud not afford to replacing it .But Bikmo team never left me alone at this diffuclt time since i applied for my claim .i cant thank them enough they make me feelt less stressed and solving my claim smoothly .Deepest gratitude to Bikmo and the team helping and informing me efficiently .