Bill's Restaurant & Bar Avis 

Bills Westfield Review

Well Done - But I won't return

It's Important before I start to say we had a wonderful time at bills and enjoyed our experience.

However, looking at other reviews, there is not one reply from Bill's management to poor reviews or even a thank you for good reviews.

Therefore I do not hold out any hope of a response to my feedback or improvement.

This review is therefore for the benefit of potential customers.

The service was good. But I wasn't sure why the very friendly and funny lady that took our order, we never saw again. I think we were served in total by 4 different people.

They did a great job acknowledging my sons birthday with a very nice chocolate cake type pudding with a candle and singing happy birthday.

I'm not sure how I ended up with a black americano coffee. I wanted a coffee, but definitely didn't order that.
I was hoping for a decaff capacinno. But not sure what happened there.

I love freshly squeezed orange juice and bills for only £3.95 gave me one of the most tasty and refreshing offerings I have ever received.

A couple of food items in my bills breakfast were cold or slightly warm. I know bills would certainly have corrected it if I brought it to their attention. A member of staff did ask me during meal if everything was OK.

However, i do not like my meal or busy schedule being disrupted by meal corrections.

I will prefer to just eat the cold item, rather than wait for food to be re-done. I will only send food back if it's not cooked properly and a danger to my health.

I had a good time, but won't be returning. This is because Bill's has not replied to any feedback on any forum. Meaning it is unlikely they will respond or improve on the issues raised.

Bah
Been doing Bills UK wide c20 years. Today in York was mediocre at best and expensive. Julia's scrambled eggs were an omelette and my eggs beni were egg bullets. Avocado mash was like soup and black pudding like wooden coaster.
Too much choice in York so won't be back.
A three star to be kind

Great food and service value for money. Visited the Trafford center branch. The food was excellant and great staff.

Very disappointed with our recent visit to Bill’s in Kingston upon Thames. We showed the Unidays discount code to our server at the start of the meal, and she acknowledged it. The service was slow and felt unmotivated, even though we were celebrating two birthdays and two anniversaries.
When my elderly father-in-law paid, we noticed the discount hadn’t been applied. The server never mentioned we had to show the code again (which isn’t stated on Unidays). When I raised this with the manager, she was rude, unhelpful, and blamed us instead of resolving it.
She offered to recharge the meal and refund the original payment after five days, which was confusing as it meant my father-in-law would effectively pay twice, so we declined. As a “solution,” she offered us more coffees, even though we were already leaving.
What should have been a special family celebration turned into a frustrating experience. Would not recommend.

Kerry was an an amazing and kind waiter. I highly recommend ⭐️⭐️⭐️⭐️⭐️
Bless his cotton socks x
If I could give 10 stars I would

BBQ ribs tasted funny like the meat were out of date and we're COLD! Then we ordered breaded chicken breast were full of oil.. swimming in oil.. Food were blend and not enjoyable.. still waiting for a ketchup.. overall it's was a horrible experience.. we left with a bad taste in our mouth.. Wimbledon bills.. you have to do better then this..

1 star – Manager's consistent rudeness, despite apology from GM

We've had several disappointing visits to Bills Leeds due to one manager who consistently treats us with visible rudeness. On our latest visit, a simple question from my pregnant wife was met with a dismissive and hurtful response, leaving her visibly shaken. This wasn't an isolated event — it's been a repeated issue with this same individual.

To their credit, the general manager followed up with a sincere apology and a goodwill offer, which we appreciated. He also spoke with my wife and expressed genuine concern for her experience. However, the core issue remains: this manager’s pattern of disrespectful behavior hasn't been addressed in a way that makes us feel confident about returning.

The gesture from management was appreciated, but unfortunately, until we see accountability and improved culture at this location, we’ll be taking our business elsewhere.

This was in Leeds.

Such a great place to eat and enjoy the atmosphere, fantastic staff very friendly and welcoming great value for money the food is amazing!!! Would highly recommend (Westfield London) will definitely go back

Clem at the Bill's Westfield Shepherds Bush branch was super friendly, helpful and courteous. Credit to his profession - a helpful waiter/waitress always makes the experience better.

Norwich - Tea was lukewarm warm, eggs were like bullets and food was only just warm. Toast had a funny taste. I was offered a new breakfast but would not have been able to eat it and if it was anything like the first one then I wouldn’t want to eat it again. They did take some some off the bill but it was not a good experience and I wouldn’t avoid it in the future- if I am paying £14.50 for a breakfast, I expect it to taste better than that - Wetherspoons would have been better, cheaper and probably warmer!

Never going to a Bill's restaurant again. Went a few weeks ago to the Milton Keynes branch. Really long wait for orders to be taken and then extremely long wait for the adult starters to arrive. At this point the children were so hungry but thier food did not arrive u till much much later. Had to keep asking servers when the next meal was coming. Eventually left without the children having thier dessert as it just never arrived and we were fed up of waiting.
Then last week, decided to try Bill's again this time at the Birmingham branch. That was worse, coupled with a really rude server, we eventually asked to speak to a manager. And then once again the kids food did not turn up even though we asked for it to be served together with the adult starters due to our last experience. Just never again!

I have had reasonable meals at Bills before but last weeks at the Farnham branch was dreadful. It was crowded (half term) but there was no suggestion there would be a delay in our food. My husbands food arrived and 15 minutes later mine arrived because 'only the manager can handle gluten free meals'. They had forgotten my fries, which I have to admit were quickly brought to the table as a complementary extra. However my actual meal - poached eggs florentine with avocado was dreadful. The eggs were cold (probably because they had been waiting around for the manager to bring to the table) and weren't properly cooked. So not only was the white of the egg runny it was all completely cold. Disgusting. I should have complained but they were so busy I didn't have the heart. They also dropped my husbands toast on the floor and promised to replace it but it arrived as we were leaving.

Horrible service at bills Kingston
I took my elderly mum for lunch today and the experience wasn’t good.
We booked a table at the Kingston branch for 345pm. When we arrived we were left standing at the “wait to be seated sign” for 15 minutes) nobody even came and greeted us. It was a very hot day and my mum had a walking stick being 84 years old you would have thought they would have offered us a seat but when the lady came over to us she said ok let me see and left us standing for another 10 minutes it was shocking because there were seats, but she just ignored us and continued taking orders. So it looked to us like the front of house was missing today. In the end I went inside and asked again can we sit there please pointing at a table, I was told ok. We ordered and the food came quickly but no drinks came
We asked for ice water and the water came half way through the meal and no ice just a jug
To top it off my mum ordered a chicken burger and asked the young waitress please could you ask the Cheif to cut it in 2 or 4 pieces because I’m partially sighting. Without even considering the request she said no and looked at me and said can’t she do that. Whenever we have visited Bills in Wimbledon this has never been an issue. I am very dissatisfied by the level of service received today we won’t be back

I dined at the Bill’s Farnham branch and this is by far the worst experience I’ve had for breakfast in my lifetime. The staff were friendly and It was my first time here however the food was overpriced and terrible quality. I ordered the vegetarian option which included the halloumi, eggs etc. The Halloumi was hard, the bread was stiff and came without butter and the eggs were terrible. The berry smoothie was extremely watery, small and cost me £5.75. All in all I spent £30 for this horrendous ordeal. I do NOT recommend, I repeat do NOT recommend. I came here after my friends wedding and a lot of us had the same experience

I want to pay cash very slow service, will not go back many friends will not as they want to pay cash.

We took our lovely dog here for her first birthday. The staff were amazing and so accommodating - would highly reccomend the windsor restaurant for any dog owners.

Booked breakfast at Cardiff city for me and 2 teens. Service was excellent, staff were approachable and the breakfast was lovely. Little bit pricey but you’ve got to treat yourself sometimes.

We had a lovely meal and drink in the Canterbury branch food was amazing next to us a group of French people sat for a drink they were shown a table so no excuses they were not asked what they wanted to drink or order taken for 10 to 15 minutes in which time they eventually left with Canterbury being a high tourist area thought they would have no problem but was not a nice thing to see will think twice about eating there again embarrassing

I ate at Bill's in Street, but I would never eat there again, or recommend it to others.

I ordered the Sea Bass, which was incredibly salty, but I was hungry so ate it, although wishing I had chosen to eat next-door, or any another number of restaurants in the area.

When I came to pay, I offered a £20 note, and was only at this point told that they do not take cash, so I had no choice but to pay by credit card... I politely explained to the young waitress, who was very polite and pleasant, that it was not her fault but, the fish was incredibly salty, and she offered to pass this feedback to the Manager. The Manager came over and said that he wished I had informed them of this previously, and offered me a free beer, as compensation. I had already had tap water with my meal, which was refreshing on such a hot day, and besides this I do not drink alcohol. The overdose of salt in the fish did not help quench my thirst. The Manager offered me a free drink voucher, but once again, I could not see myself returning to this restaurant, so I declined this and left this with him.

Finally, I have checked, and wish I had stuck to my guns in relation to preferring to pay cash (or what is 'legal tender'), and have discovered, 'a restaurant cannot refuse a cash payment for a meal you have already eaten. While it's legal for businesses to refuse cash in general, once you've consumed the meal, a debt is created, and the restaurant is obligated to accept payment, including cash, for that debt.'

Awful food and they only take cards, when I went to pay and offered cash, they said it's their policy, My policy in future is not to go there....

We ate at Norwich restaurant early evening, we were greeted by a friendly member of staff, we’d booked a table, had specified a normal table, were offered a high top or a table upstairs by the toilets🤢.
Drinks arrived, can of beer put on the table alongside a glass, felt this was a bit of a basic service.
Food was good, although plonked on table with no offer of any condiments, we had to ask for them.
We felt the food was good, but a lack of good service..wouldn't hurry back.