Bill shark used to be good now it is getting ,well sharky. They called me to tell me that they saved a small amount on my ISP provider bill but then they charged me 45% for a savings that is accrued... Voir plus
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My representative was awesome. I started off by being reluctant about the whole process but he won me over and truly made me feel good about what he was trying to accomplish as well as how I needed to... Voir plus
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Cali was awesome! She was great at communicating and quick to respond to clarifying questions I had. And most importantly, she helped me save money & upgraded my internet service - all for less than... Voir plus
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My service member Neil did an excellent job at finding me savings. He stayed persistent on finding me discounts that best suited my needs. Bill shark has definitely made a repeat customer out of me.
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We’re here to lower your bills. We call your service providers and negotiate the best price on your behalf. Signing up is easy and only takes minutes. The sea is transparent, and so are we. Our fee is 40% of your savings, earned only when we do our job effectively. That’s why our Sharks work so hard to get you results.
Coordonnées de contact
35 PARKWOOD DRIVE, 01748, Hopkinton, Etats-Unis
- 800-957-1710
- help@billshark.com
- billshark.com
4,2
Bien
107 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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They reduced the bill by canceling…
They reduced the bill by canceling services, something anyone can do. Then take 40% for two years. the point of hiring them is negotiating a lower bill while maintaining current level of service. Any idiot can save me money by canceling things.
31 mars 2023
Avis spontané
Réponse de Billshark
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps. Yes, you could have negotiated your own bill. We do not claim to perform a service that our customers can't do on their own. Our customers enroll in our service for a couple of reasons; 1. they don't have the time to negotiate on their own, and 2. they don't want to deal with the headache of negotiating with their provider. Please give us a call at 800-957-1710 if you have any questions- our team is always happy to help!
Scam!!!!!! Stay away from bill shark and Albert…
Stay away from bill shark and Albert banking app. They make it easy to get an advance and make it seem like they can save you money. They make it hard to cancel. They prey on desperate people trying to feed there families. Them come to find out you owe then for the whole year of savings that you could have got yourself. Do not use these apps. Just call yourself and you will save a lot more.
15 mars 2023
Avis spontané
Réponse de Billshark
Joey-
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Please give us a call at 800-957-1710 if you have any questions in the meantime- our team is always happy to help!
Thank you,
Billshark Customer Success
Read the terms of service... Scary
Read the terms of service... A very bad company to do business with. I fully expect to have a postcard in the mail for a class action lawsuit in a year or two.
Went to cancel their service, but no one answered the phone, then it's too late when my call was returned... Now I'm left paying an invoice to them and still canceling cable.
5 janvier 2023
Avis spontané
Réponse de Billshark
John
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps. Billshark does gauruntee our savings, if you do close your Provider account, all you would need to do is reach out and we would be happy to adjust your invoice accordingly. Please give us a call at 800-957-1710 if you have any questions in the meantime- our team is always happy to help!
Thank you,
Billshark Customer Success
Why oh why didn't I read the reviews…
Why oh why didn't I read the reviews here before dealing with this untrustworthy company? They got me through Mint -- another service I have since cancelled. I mistakenly believed Mint would put some effort into vetting the companies they recommend to customers, but there is absolutely no way anyone at Mint has ever even looked into this place.
So Mint says hey you can save some money, you want to have some of your bills negotiated lower? sure man, look at Comcast. Okay, please provide your account number and login info. Me: okay here is account number, I do not have login info available. Mint app: We're sorry, this bill cannot be negotiated without login info. Me: ok fine, I should probably call them myself anyway. Forgets company exists.
Next, a text from a billshark person, hey whats'up, I'm negotiating your bill, you want a contract? uuh, no, and what deal you mean, please explain. Next: Comcast thanks you, here's your new rate.
Call Mint: sorry you have to call billshark, they are a third party and we cannot communicate with them on your behalf (lies, since they are happy to pass them your credit card info).
Billshark: you agreed to this, shoulda read the fine print, have a nice day.
Comcast: We dunno, we got a text from this random number asking for the discount and I'm not sure how but someone applied it to your account. Uhm, ok, I have 2-factor authentication turned on, so how is that even possible? Comcast: No idea, but can I get your info so I can get you verified? (Go figure, I have to jump through hoops but these guys just take a text from anyone? Remind me to text them to sign my annoying neighbor up for all the expensive services).
Billshark: guess what I spoke to my manager and I will give you a few extra days to cough up the full amount of $600 that I say I saved you but no, I will not provide you with any proof. We really do hope to make all of our customers happy.
Never again.
30 décembre 2022
Avis spontané
Réponse de Billshark
EJ-
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Please give us a call at 800-957-1710 if you have any questions in the meantime- our team is always happy to help!
Thank you,
Billshark Customer Success
They are NOT honest with you
They are NOT honest with you. They charged a card I have NO CLUE how they got access too. Their customer service refuses refunds of any sort. They sent me an invoice to pay, only to charge a random card I never use a day later for the full amount. Beyond frustrating.
1 novembre 2022
Avis spontané
Réponse de Billshark
Hi Candice-
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps. The invoice does offer payment plan options. If those options are not utilized, Billshark charges the card that was provided during enrollment, on the due date. Please give us a call at 800-957-1710 if you have any questions in the meantime- our team is always happy to help!
Thank you,
Billshark Customer Success
This company will scam you
This company will scam you! They ask for your information all up front and a card on file while saying they won't charge it. If they even check on savings for you they will charge you. I tried to get them to stop and even reported them to my bank. But the digital signature when you click on box gave them access to my card! They are a scam and will charge you a large amount and not save you money.
31 octobre 2022
Avis spontané
Réponse de Billshark
Cb-
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns, however, we are unable to locate and account with the information provided in this review. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps. Please give us a call at 800-957-1710 that way our team can try and resolve your concearns- our team is always happy to help!
Thank you,
Billshark Customer Success
Its a scam
Its a scam. They overcharge you for a large period of time without any option to negotiate.
Stay away
27 octobre 2022
Avis spontané
Réponse de Billshark
Susan-
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps. Please give us a call at 800-957-1710 if you have any questions in the meantime- our team is always happy to help!
Thank you,
Billshark Customer Success
SCAM
Very poor and rude customer service. Andrea tried to bully me and was very rude, calling me names. Billshark charged me for services not rendered. They claim they negotiated a bill, but when I call Directv, they have no record of any negotiation. THIS IS A SCAM
30 septembre 2022
Avis spontané
Réponse de Billshark
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Please give us a call at 800-957-1710 if you have any questions in the meantime- our team is always happy to help!
Thank you,
Billshark Customer Success
Awful company. Illegal activity
Awful company dude. Avoid at all costs. I wanted my bill lowered so signed up. Then I saw they were going to make me pay, so I ended all communication with them. I called my ISP to lower my bill on my own and successfully did so. But they continued to also call my ISP and invoice me! Now they’re threatening to send my bill to collections when I didn’t want to use their service and stopped all communication. Just call your own bill company bro these guys suck. 0 of 10!!!
29 août 2022
Avis spontané
Réponse de Billshark
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Please give us a call at 800-957-1710 if you have any questions in the meantime- our team is always happy to help!
Thank you,
Billshark Customer Success
They never did anything or saved me any…
They never did anything or saved me any money. But they did put a collection on my account for around $750 for all their hard work doing absolutely nothing. Never use them. You've been warned.
29 juillet 2022
Avis spontané
Réponse de Billshark
Thank you for letting us know about your experience! I've been in contact with our Customer Support Team who would love to be able to reach out to you, however, I can not connect you with a user in your system. Please give us a call at 800-957-1710 as we do guarantee our savings.
be warned
When it’s too good to be true, it often is. There’s no trial. Once you’re in, you’re in. I was charged a crazy amount after negotiating a contract (I never said that I’d be willing to lock into a two year contract). The best they did was offer me 20% on their predatory service. Terrible, terrible way to build a business.
29 juin 2022
Avis spontané
Réponse de Billshark
Brandon-
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns, however, we are unable to locate and account under the information in relation to this review. Please give us a call at 800-957-1710, our team is always happy to help!
Thank you,
Billshark Customer Success
Stay clear of these sharks
Stay clear of these sharks. I had recently got my own credit from my cable company and they called me to say that they get me a $15 credit but could not get a reduction in my bill. Then they want me to pay them a fee. I called them and told them I never received the $15 credit and I am not paying your fee so it was credited. Now the have the gull to put on my Mint that they negotiated my bill with Cox Cable. PLEASE.
30 mai 2022
Avis spontané
Réponse de Billshark
Thank you for your feedback!
I have reviewed your account in full and can see you were not charged for the $15 savings we quoted for you. It looks like our Customer Support Team, voided your invoice on April 15, 2022. Please reach out to us directly, at 800-957-1710 to discuss this further.
Bill Shark used a credit I made to claim they lowered my bill
Bill Shark did lower my bill, but used a credit that I already requested for, and claimed it for themselves. So really I lost money by letting them lower my bill.
27 mai 2022
Avis spontané
Réponse de Billshark
Shaun-
Thank you for letting us know about your experience! I've been in contact with our Customer Support Team who would love to be able to reach out to you, however, I can not connect you with a user in your system. Please give us a call at 800-957-1710 as we do guarantee our savings.
Thank you,
Billshark Customer Success
Stay clear of this predatory company
Stay clear of this predatory company. They keep your information forever. I used a "trial" on my cable bill a few YEARS ago. Apparently, they took it upon themselves to renegotiate a bill I had just negotiated myself. No notice (sorry bill shark, having someone open/read an email is NOT consent). They are now billing me $451 for "potential future savings" based on the cable company's non bundled rates. I already had a bundle that saved me. They changed it, then redid it and are now charging me? I won't have the service for as long as they have negotiated and supposedly "saved" me. What a joke. Do NOT ever give your information to this company. Just call yourself. They are the epitome of swindlers.
20 mai 2022
Avis spontané
Réponse de Billshark
Jenny- Thank you for your feedback, our Customer Support team is aware of your concerns and they are currently trying to get them resolved. I do want to be transparent, when you signed up for our services at the end of 2020, during the enrollment you did agree to our monitoring service, which we did remind you about after we finished your last negotiation as well as several days prior to this most recent negotiation and we do allow our customers to opt out of this service, however, our records show you did not take advantage of the optout option. Our Customer Support team will be in touch via email in the next few days.
The fee they charging to negotiate your…
The fee they charging to negotiate your bill is not disclosed upfront, you end up with a very expensive invoice, I will never again use this service.
12 juillet 2021
Avis spontané
Réponse de Billshark
Hi Maria,
We're sorry that your experience did not match your expectations. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps. Please give us a call at 800-957-1710 if you have any questions - our team is always happy to help.
Thank you,
Billshark Customer Success
You're better off negotiating your bill yourself
Billshark charged me a substantial amount to essentially apply a coupon code.
I would highly advise against this service. You're better off negotiating your bill yourself.
Don't use this company's services.
24 mai 2021
Avis spontané
Réponse de Billshark
At your earliest convenience, Andy, could you please return our calls so that we are able to understand your concerns and resolve them to your satisfaction?
Taylor was awesome and amazing in…
Taylor was awesome and amazing in getting my bill significantly reduced.
24 septembre 2020
Avis spontané
Réponse de Billshark
Taylor is fantastic! We <3 her and her passion for saving her customers lots of money. Thanks for taking the time to review your experience, Erin- we appreciate you!
Réponse de Billshark
That's $30 a month that you can start saving for your next vacation! Thanks for taking the time to review our services- we appreciate you!
able to lower my Spectrum bill
Ashley again was able to lower my Spectrum bill which I appreciate.
29 juillet 2020
Avis spontané
Réponse de Billshark
Ashley is fantastic, right? She's one of our most tenured Sharks that is passionate about helping her customers save money.
Thanks for reviewing your experience with Ashley. I can't wait to let her know!
Hidden costs
I was not told about the cost up front which I should have been I did not find out about amount owed until after service was already rendered they did a great job but I would have preferred to know about the cost before service was rendered.
29 juillet 2020
Avis spontané
Réponse de Billshark
Hi Vivian- thank you for sharing your experience. Our fee is 40% of the total savings achieved. We do advertise this heavily on our website, prior to enrollment and after submitting your bill. Please reach out to our team at 800-957-1710 or help@billshark.com if there are any other concerns we may assist you with.
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