Used bird brand green tea outside paint for our summer house. This is fantastic paint. It covers well, does not drip and is fast drying and very consistent. Excellent finish. Does need a good stir if... Voir plus
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3rd time I've ordered from them, why? Spoke to their support/ sales the first time and got excellent advice and guidence on timber care and they never once pushed their products, I eventually bought a... Voir plus
L'entreprise a répondu
Unfortunately a couple of the tubs leaked in transit. Packing or rough handling? Birdbrand were very good, they advised me of the leaks even before the courier delivered the 'good' tubs, and have b... Voir plus
L'entreprise a répondu
Very good service one slight problem with order but soon sorted after phone call.
À propos de l'entreprise
Écrit par l'entreprise
R K & J Jones Limited is a family business operating at a 12 acre site close to Thetford in Norfolk, UK. We manufacture and distribute a wide range of building and decorating products under the name of Bird Brand (our family name) that goes back 6 generations. Our products are gaining a reputation for excellence in Garden centres, hardware stores, builders and decorating merchants throughout the UK, Ireland and other EU countries. Bird Brand has a wide spectrum of D I Y products such as Ecosote® which is an exclusive ground-breaking water based wood preserver and creosote replacement that is economical, effective and completely safe. We also offer a niche range of rustic stains and coal tar coatings for period and specialist applications. We pride ourselves on providing a good customer experience, right the way from order and delivery to the satisfaction of applying the final product. Many of these products can only be obtained from Bird Brand. The company has recently invested with an additional 23,000 square feet of new warehousing and with other site improvements, the company is well placed to see continued growth and improve its capabilities. The Directors of the business are the four members of the Jones family and remain fully focused on delivering quality products and superior service for many more years to come.
Coordonnées de contact
Southery Road, Feltwell, Thetford, Norfolk, IP26 4EH, Thetford, Royaume-Uni
- 01842 828101
- websales@birdbrand.co.uk
- birdbrand.co.uk
4,5
Excellent
93 avis
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Paintastic
Great product. Colour is amazing, just what I was looking for. Can't wait to paint my fence this weekend 🙂 Shout out to #farmhouseinthefens for the post on Instagram.
5 juin 2025
Réponse de Bird Brand
Thank you Linda! That is great to read and share with others. Will check out your IG! Much appreciated and hope it all went well!
it took 10 days to get the delivery!
30 mai 2025
Réponse de Bird Brand
Hi Russell, sorry for the low score! We delivered your drum on our own van as you are in our catchment each Friday. You ordered Friday 23rd May and we delivered to your site the following Friday 30th, so that is 5 days minus a 1 bank holiday that is 4 working days! I know you called to say you couldn't find the delivery (we got a signature), so maybe that is why you say 10 days! Perhaps it's unfair that we only receive 2 stars. Thanks anyhow!
Good communication
Good communication from ordering to delivery, packaged very well and correct product, which worked really well to remove mould from fence panels. The only negative is the postage was the same price as products ordered, which made it an expensive buy, but would use company again.
7 mai 2025
Réponse de Bird Brand
Thanks Elaine, that is great. Yes, parcels with liquids seem really expensive :( but thank you for a kind review.
Réponse de Bird Brand
No worries, thanks Beth. Pleased we could get it to you for the weekend and we appreciate the review.
Fast well packaged delivery
Fast well packaged delivery. HIGH QUALITY TREATMNT, WOULD NOT USE ANYTHING ELSE ON A LOG CABIN
28 avril 2025
Réponse de Bird Brand
Thanks Julian, that is excellent to read. Thanks again!
Fast prompt delivery
28 avril 2025
Réponse de Bird Brand
No problem, thank you for your order and kind review!
Réponse de Bird Brand
Thanks Bob, it is much appreciated!!
First class service and product
Website easy to use, product does what it says on the tin!
Great customer service when I rang with a query.
4 avril 2025
Réponse de Bird Brand
Thanks Michael, your review means a lot. Cheers.
Great service
Great service, prompt delivery. Thanks for advice regarding pre-use and in use mixing. Very helpful. Does exactly what it says on the tin.
29 mars 2025
Réponse de Bird Brand
Thank you John! It was great that you saw the advice about mixing and pouring for best results. Thanks for taking the time to share your review.
A good product but service was not…
A good product but service was not good…first order arrived damaged, the stain pot was split and leaked in the box,not well packaged,after complaining they sent out new ones but the communication was terrible, no personal emails,no name on the emails and no apologies for the damaged goods…like I say good product but customer service is shocking…..
7 mars 2025
Réponse de Bird Brand
Thanks for sharing Kevin, yes sadly, buckets of liquid don't always get to their destination despite our best efforts! Our online chat and telephone lines are always manned during office hours to sort anything out. I can see replacement buckets of silver birch paint were sent out as standard. I am sorry your experience wasn't as good as we'd all liked though! Thanks.
Your shipper let you down
Your shipper let you down. It was not next day it was the day after. I did not receive any reason from them for the delay.
14 mars 2025
Réponse de Bird Brand
Thanks for sharing. Yes, I can see that our parcel company collected on the 17th and should have delivered the next day. Apologies that it came a day later.
Réponse de Bird Brand
Many thanks for your review. That is great to hear!
Great delivery experience
I ordered 3 x 5litre timber treatments from Bird Brand. Delivery was prompt & my order arrived well packed in a very strong box marked "Fragile".
7 mars 2025
Réponse de Bird Brand
That is great. We appreciate you sharing your experience!
Easy to purchase and reliable delivery
13 mars 2025
Réponse de Bird Brand
Thank you for your review, that is great to know!
Réponse de Bird Brand
Thanks Steve! :)
exelend service from order to delivery
7 mars 2025
Réponse de Bird Brand
Great to hear, thank you for sharing.
Réponse de Bird Brand
Thank you for sharing your experience and order!
Great Service
Quick response. Excellently packaged. The Clear Lamp Oil is a great product that burns well, with no discernible odour and no smoking - ideal for using indoors.
6 janvier 2025
Réponse de Bird Brand
Thank you Andy, great feedback and much appreciated!
Réponse de Bird Brand
Great to hear, thank you!
Repeat order
Order despatched within two days. Courier company (APC) could not be faulted.
9 décembre 2024
Réponse de Bird Brand
Many thanks for your review! That is really helpful and good to hear how it went.
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