Loved the app when you could exchange biscuits for vouchers. Since the change to being rewarded with competition entries it's not worth the effort of recording walks. The app often freezes too.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Used to love this app, tracked how long my dogs were walked, make note of their latest stats including flea and worming and could earn vouchers for Tesco. Now I don't see the point, there's no guaran... Voir plus
L'entreprise a répondu
I have had the biscuit app for a few years now used to love it as it gave you fantastic rewards previously. But now I basically use just to keep track of my walks the new biscuit rewards are rubbish n... Voir plus
L'entreprise a répondu
I’ve used the Biscuit app for a while & had some great rewards from it. Unfortunately they did change the format so you didn’t receive as many biscuits per day unless you subscribed . I went on the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Biscuit Pet Care
Écrit par l'entreprise
Biscuit is the pet care app that rewards you for helping your dog thrive.
Track your walks, build your Care Score, complete Quests, enter exciting competitions and earn Biscuits, as you make every step count. Unlock Treat Mode to enjoy everyday perks like tastecard dining out, Coffee Club and double competition entries.
From healthier routines to little rewards along the way, Biscuit helps you care for your dog with confidence while making every walk a little more rewarding.
Download the Biscuit app
Coordonnées de contact
Cromwell Road, SW7 4AF, London, Royaume-Uni
- support@biscuitpetcare.com
- biscuitpetcare.com
3,2
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
RIP Biscuit
I have been with Biscuit for years and took out the plus option for £3.99 per month even though it greatly reduced the overall value for money (took twice as long to save for a voucher but still was marginally worth it). After the sudden announcement on 1/7 I will be cancelling and deleting the app once it gets to the end of July (already cancelled the plus payment) along with many others by the sound of it as its not worth the battery drainage alone to just enter a competition as my dog is one of the most active of his breed (usually 3 times the average breed walk) therefore the app is on for a long time
It was good while it lasted
1 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi Karen, thank you for being part of Biscuit for so long. We're genuinely sorry to hear you're planning to leave. We know these changes have been a big shift from what many long-time members were used to. While we've moved away from the previous rewards model, our goal is to build something that continues to encourage healthier routines while rewarding everyday dog ownership through opportunities to save on dining out and barista-made drinks, regular competitions, and new wellbeing features (with more coming soon). We appreciate all the support you've given us over the years and wish you and your dog all the very best.
– The Biscuit Team
Not worth using since 1st July changes
The recent changes to the reward scheme do not make the App worth using anymore. Also only 2 days notice via email that these changes were been implemented is not great either. I already have tastecard so to me that is not a benefit. Very dissatisfied
2 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi, thank you for your feedback. We're sorry to hear you're disappointed with the changes.
We understand the new rewards won't suit everyone, particularly if you already have access to some of the benefits elsewhere. Existing Biscuits can still be redeemed until 31 July, and we're continuing to develop Biscuit beyond rewards, with new wellbeing features like Care Score and more planned over the coming months.
– The Biscuit Team
I would give it no stars if I could
I would give it no stars if I could. Unfortunately there is no point in having an account anymore as the rewards are now non existent since the July "upgrade". There was little warning about this, which is so disappointing. I only got a £4 voucher but was close to javing £10 asda voucher but my points were wiped. I have now deleated my account. Unfortunatly biscuit are not interested in feedback so I would encourage others to leave and join the biscuit user experiance group on Facebook.
2 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi, thank you for taking the time, and we're sorry the changes have left you feeling this way. We do read and act on feedback, so please don't think it goes unheard. If your balance isn't showing as you expected, we'd genuinely like to look into it, drop us an email at support@biscuitpetcare.com. Many thanks, The Biscuit Team.
Previously great app now devalued and worthless rewards
Was a great app with rewards that were wide ranging and very real. Recently had an overhaul presumably to save money and mainly became a “win entries to a competition” or “coffee if you happen to use only cafe Nero” or the ever pointless and often given away taste card. They really have made some bad choices which will lose them their following.
2 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi, thanks for the honest feedback, and we're sorry the new rewards aren't landing for you. There's a lot of change here and we know it won't suit everyone. Your existing balance is still yours to use until 31 July through the "Where did my Biscuits go?" option in the app. If there's a reward you're missing, tell us at support@biscuitpetcare.com; we're listening. Many thanks, The Biscuit Team.
What an absolute farce the new update…
What an absolute farce the new update is. Not only is it now completely useless with incentives that are of no interest at all, unless you like chain establishments. They didn't even manage the update properly, with half of the text still the font example text. The 'reward' they have offered for current points is vastly undervalued, compared to the previous system. Very relieved I don't pay for the premium. Will be deleting.
1 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi, thank you, and you're right about the placeholder text, some slipped into the release and we're getting it fixed. We're sorry the new direction isn't for you. Your previous balance can still be used until 31 July via the "Where did my Biscuits go?" option. If we can help with anything on your account, email support@biscuitpetcare.com. Many thanks, The Biscuit Team.
I would give it zero stars if there was…
I would give it zero stars if there was an option. The new update on 1/7/26 was probably the worst thing they have done. No supermarket vouchers to earn points towards to help people with the cost of the shopping. That's the reason I used it . Im not interested in slight discount on meals out, that's no good for me.
This is now a pointless app. Don't install, it's a waste of time and effort.
You really need to rethink your decision on the shopping, especially with the cost of living. Shame.
1 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi, thank you for the honest feedback. We hear you on supermarket vouchers and the cost-of-living point, and we're passing that on. The new rewards won't suit everyone, and we're sorry they're not right for you. Your balance is still available until 31 July via "Where did my Biscuits go?". Anything account-specific, we're at support@biscuitpetcare.com. Many thanks, The Biscuit Team.
I was loving the app and getting my…
I was loving the app and getting my vouchers but after today’s update I have cancelled my subscription. The new perks are not perks at all, there are no coffee shops on the app near me and The taste card is also not good within my area and this is often an offer you get with making purchases. Very disappointed
1 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi Alice, thanks for letting us know, and we're sorry the new perks don't work in your area, that's fair feedback and we're logging it. Your existing balance is still yours to use until 31 July through "Where did my Biscuits go?". If we can help with your account or cancellation, email support@biscuitpetcare.com. Many thanks, The Biscuit Team.
Ruined completely…
I have been using and enjoying this app for a couple of years until it was ruined by introducing a subscription charge. I however continued to use for free without subscribing as I enjoyed tracking my dog walks and still managed to build up enough biscuits to get a £10 voucher every so often. Unfortunately there is now no point in using the app, the biscuit rewards have been removed completely in favour of entries into competitions that you have a very slim chance of winning. Such a shame that something enjoyable and rewarding has been completely ruined. I will be deleting the app 😒
1 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi Esther, thank you, and we're sorry the change has taken the enjoyment out of it for you. We know competitions won't appeal to everyone. Your previous balance can still be used until 31 July via "Where did my Biscuits go?" before you go. If you'd like any help, we're at support@biscuitpetcare.com. Many thanks, The Biscuit Team.
The new update is rubbish
The new update is rubbish. My dog is older now so we don't go out as much, I have had the app for a few years and with each change it gets worse, like most rewards are pointless. I had been saving them up for a larger reward, there are not even a mixed of vouchers prices, to be honest it's crap now. I was thinking about joining the paid service but I think I'll give a a few weeks then get rid of it. You had a really good app and I used to tell other people but now it's not worth telling anyone.
1 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi, thank you for sticking with us over the years and for the honest note. We hear you on wanting a wider mix, and we're feeding that back. The new direction won't be right for everyone, and we're sorry it's missing the mark for you. Your balance is still usable until 31 July via "Where did my Biscuits go?". For anything we can help with, email support@biscuitpetcare.com. Many thanks, The Biscuit Team.
What have you done
What have you done? I have used the app for a couple of years and paid for the Biscuit plus the day it went live. Well after today’s update and removal of things like Amazon vouchers I have cancelled two out of the three subscriptions my family has. The only one I have kept is the one we have free thanks to Waggel.
Cashed in my Biscuits then cancelled subscriptions and judging by Trust Pilot reviews I am not the only one and a Facebook group for Biscuit App users pretty much every one has complained about the update. Great Job marketer and developer - I give Biscuit six months now
1 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi David, thank you for the feedback and for being with us from the start, we're sorry the update prompted you to cancel. Anything we can help with on your remaining subscriptions, just email support@biscuitpetcare.com. We are reading all of the feedback, including the tougher messages like yours. Many thanks, The Biscuit Team.
Was great, now a totally useless app
Really disappointed with the 1st July update. I have had the biscuit app from the very beginning, and despite the changes several years ago making it a paid app to access the same level of savings as the original free app, I still felt it was worthwhile. For the price of a monthly subscription the savings won’t be worth it, as I rarely eat out and prefer to support local coffee shops rather than the huge chains. I used to save biscuit points over a month or 2 and cash in for a voucher to be used at a retail store, and that has all been taken away from the app today. I will be cashing out my remaining biscuits and deleting the app. What a shame they have made such drastic changes overnight, without informing subscribers previously.
1 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi Jamie, thank you for the years of support and for the honest feedback. We did send out emails to all our users before the change. We're sorry the change isn't right for how you use Biscuit. There's a window until 31 July to use your existing balance via "Where did my Biscuits go?" before you decide. If we can help with your account, email support@biscuitpetcare.com. Many thanks, The Biscuit Team.
Was amazing
Was amazing, but now just copying the masses. Have been a plus member since day 1, but cancelled now. The vouchers made you unique, I've had nearly £200s of shopping vouchers since we started and have encouraged others to sign up, plus my dog got extra walks or longer walks because of it. Many many many other companies offer 2 4 1 with taste cards and similar for free. I have one with my my one provider. 1 with my bank. Honestly believe the change to competitions will lose you a great number of subscribers, you had a niche but you've ignored probably what people signed up for. Did you consult us? NO.. It's a real shame.
1 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi, thank you, and we're sorry to see you go after being with us from day one. This move won't suit everyone, and feedback like yours is exactly what we're taking on board. Your balance is still available until 31 July via "Where did my Biscuits go?". Anything we can help with on your account, email support@biscuitpetcare.com. Many thanks, The Biscuit Team.
Don’t subscribe it’s pointless!!!!
Where to start? I’ve been a customer since this app was free, however they then moved it to paid subscription of £3.99 a month which I figured was worth it as I was getting at least a £10 voucher every 2 months with the points I was managing to collect. Now for some utterly ridiculous reason they have decided to abolish this altogether and instead of being able to choose a voucher such as Amazon you have to put your vouchers toward COMPETITION ENTRIES!!!!! If you don’t want to do this the other option is putting money towards taste card or coffee???!!!! I do not eat out and I do not get coffee whilst I’m out therefore none of that is relevant. Previously I opted for Amazon vouchers to use on stuff toward my dog which is no longer an option!!! I do believe under the Consumers Rights Act 2015 you have violated that terms of the contract in which all of your customers have signed up for. The Consumers Rights Act states that you can only alter terms if you give customers 30 days notice to cancel their contract which you did not do.
What’s more I have commented the above on your Facebook page with lots of people agreeing with me only to be BLOCKED!! BLOCKED by a business that I’m paying in to for telling the truth!!
On reading all of the comments on your advert before I was BLOCKED I could see that not one person has agreed with these changes, there was not one positive comment, in fact all I was reading was people cancelling their subscriptions!!!
Absolutely disgraceful way to treat your customers Biscuit!!!
1 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi, thank you for taking the time, and we're sorry for the frustration. We'd like to clarify a few things for you,
your Biscuits haven't been lost. You have until 31 July to still use your existing balance through the "Where did my Biscuits go?" option in the app, and that includes exchanging it for a voucher to spend with a range of merchants, not only on competition entries or dining offers. So the balance you built up is still yours to use.
It's never our intention to silence honest feedback, and we're sorry if it felt that way.
On the change itself, there's been a lot of research behind it, but we know the new rewards direction won't suit everyone. We also recognise that this is a change to the current rewards programme, and I'm sorry it hasn't landed well for you.
On your subscription: Biscuit Plus is purchased through the app store, so you're free to cancel at any time directly there, with no notice period, and no further payments are taken once you do. Refunds for store purchases are handled by the app store, and we're happy to walk you through it, just email support@biscuitpetcare.com.
If you'd like us to look into anything on your account, we're at support@biscuitpetcare.com and we'll be very happy to help you directly.
Many thanks,
The Biscuit Team
Newest update is highly disappointing
Newest update is highly disappointing, not everyone enjoys dining out or coffee date to use it enough! Bring vouchers back, I'm positive I am not the only one deleting the app today. Paid for annual subscription, which I feel been taken advantage of due to recent changes
1 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi, thank you for being straight with us, and we're sorry the update has left you feeling let down, especially as an annual subscriber. That's a real commitment on your part, and feeling short-changed after it isn't what we ever want.
One thing worth clearing up: the new Treats are more than coffee. Through the perks, you get 2-for-1 mains, 50% off food or 25% off your bill at 6,500+ restaurants. And the Coffee Club isn't just for coffee, it's money off any drink the cafe makes, so it works whether you're a tea, hot chocolate or iced drink person.
If it doesn't, you're not stuck with it. You can cash out your Biscuits balance from within the app, and we're adding more online and everyday offers you can use without leaving the house.
We don't want to lose you, and honest feedback like yours is exactly what shapes what we add next. You can always reach us at support@biscuitpetcare.com.
Happy walks,
The Biscuit Team
What have you done
What have you done? Chopping and changing your mind on how we eran biscuit points then taking away the vouchers that we are saving for. Then insult me by saying I only have 30 days to use my biscuits that I've saved when you've taken away what I've been saving for? Come on ? It's not about making the app for a healthy dog. It's about you making money! Admit it this update is shit.
1 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi Natalie, thank you for being honest, even though it's hard to read. After saving towards rewards that then changed, you've every right to be annoyed.
We won't pretend the 1 July update didn't shift things, so here's the thinking behind it. Instead of slowly saving points for one-off vouchers, keeping up your walks now unlocks Treats through tastecard: 2-for-1 mains, 50% off food or 25% off your bill, plus money off coffee, across 6,500+ restaurants and cafes. The more consistently you and your dog get out, the more you get back, again and again, rather than saving for months towards a single reward.
The Biscuits you'd already built up are still yours. If what you were saving for has gone, you can cash out your balance from within the app so nothing goes to waste.
We hear the bigger point too, that this should be about your dog's health first. That's exactly what the new model rewards, the routine of getting out together, and feedback like yours keeps us honest on it.
Happy walks,
The Biscuit Team
Was good
Was good, but not alot of good to me as no coffee shops or restaurants near me
1 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi Andrew, thanks for the honest feedback, and we're sorry the rewards haven't suited where you are. Brilliant walk tracking only goes so far if you can't easily use what you earn.
Since 1 July, keeping up your walks unlocks Treats through tastecard, discounts on meals and coffee at 6,500+ venues. If there aren't many near you, that's not much comfort, so here's the part that matters for you: you don't need a local venue to get value from your Biscuits. You can cash out your balance from within the app, and we're adding more online and everyday offers you can use wherever you are.
Drop us a line at support@biscuitpetcare.com if you'd like a hand, and tell us your area. It genuinely helps us prioritise where to add partners next.
Happy walks,
The Biscuit Team
I’ve had the biscuit app a number of…
I’ve had the biscuit app a number of years, initially I thought it was great and the rewards were easy to reach, the app itself is useful to see how far you have walked with your dog. Last year it changed to subscription and I remained a non subscriber. The rewards were much harder to earn but I had some saved from previously. This morn 1st July 2026 I couldn’t access the app without uploading an update which I did. Turns out my rewards already earned ( almost £40) previously were now worth £23. No problem with change or updates but I was not notified about the changes, if I had been I would have cashed the rewards in a few days ago getting almost double.
I will keep the app but purely for distance walked. I have had the app over five years and feel disappointed that I was not made aware of the changes to the reward system. The new update looks harder again to achieve points.
Used to be a great app but not anymore in my opinion - purely due to the lack of notice about changes. 🙁
1 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi, and thank you for sticking with Biscuit for over five years. That genuinely means a lot, and we're sorry the 1 July changes have left you feeling let down.
We did email customers ahead of the changes to explain what was happening and to flag the window for using your existing balance. It's clear that the message didn't reach you in time, and whether it landed in a spam folder or slipped past in a busy inbox, the result is the same for you, and that's frustrating. We're sorry it worked out that way.
We're glad the walk tracking is still earning its place on your phone, and we'd love the chance to win back your confidence in the rest over time.
Happy walks,
The Biscuit Team
Recorded walks disappear
App is a little unwieldy. If you record a walk but then don't wait and hit the 'continue' button, it doesn't save it. Also some walks just disappear. Haven't managed to get enough points/biscuits for anything yet despite hitting daily targets. Looks like you only get anything if you pay for the premium/plus version. Seems more trouble than it's worth remembering to start it before each walk. Think I'll probably be freeing up some space on my phone soon.
1 juillet 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi Nicola,
Thanks for taking the time to leave such detailed feedback. We’re really sorry to hear you’ve had trouble with your walks not saving or disappearing, and we completely understand how frustrating that must be.
We’d love to investigate this for you, as it doesn’t sound like the experience we want you to have. Please get in touch with us at support@biscuitpetcare.com and include as much detail as you can, such as your phone model, whether you’re using iPhone or Android, and if possible, the date and time of any walks that disappeared. This will help us look into what’s happening.
We’re also sorry to hear that earning rewards has felt disappointing. We really appreciate you sharing your thoughts, as feedback like this helps us improve the experience for everyone.
We hope you’ll give us the chance to help get things back on track.
The Biscuit Team
Réponse de Biscuit Pet Care
Hi Mia,
Thank you so much for your lovely review!
We’re delighted to hear you’re enjoying Biscuit and that it’s helping you care for your pup in a fun and useful way. Making pet care feel rewarding and enjoyable is exactly what we’re all about, so your kind words have really made our day.
Thanks for being part of the Biscuit community. Here’s to many more adventures, healthy habits, and happy tail wags together!
The Biscuit Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.