Loved the app when you could exchange biscuits for vouchers. Since the change to being rewarded with competition entries it's not worth the effort of recording walks. The app often freezes too.
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Used to love this app, tracked how long my dogs were walked, make note of their latest stats including flea and worming and could earn vouchers for Tesco. Now I don't see the point, there's no guaran... Voir plus
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I have had the biscuit app for a few years now used to love it as it gave you fantastic rewards previously. But now I basically use just to keep track of my walks the new biscuit rewards are rubbish n... Voir plus
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I’ve used the Biscuit app for a while & had some great rewards from it. Unfortunately they did change the format so you didn’t receive as many biscuits per day unless you subscribed . I went on the... Voir plus
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À propos de l'entreprise
À propos de Biscuit Pet Care
Écrit par l'entreprise
Biscuit is the pet care app that rewards you for helping your dog thrive.
Track your walks, build your Care Score, complete Quests, enter exciting competitions and earn Biscuits, as you make every step count. Unlock Treat Mode to enjoy everyday perks like tastecard dining out, Coffee Club and double competition entries.
From healthier routines to little rewards along the way, Biscuit helps you care for your dog with confidence while making every walk a little more rewarding.
Download the Biscuit app
Coordonnées de contact
Cromwell Road, SW7 4AF, London, Royaume-Uni
- support@biscuitpetcare.com
- biscuitpetcare.com
3,2
Moyen
2 k avis
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This is a good little app
This is a good little app, when the GPS works. Regularly have issues with it not recording the distance correctly or at all. Good choice of rewards.
24 février 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi Kelc,
Thanks so much for your feedback, we’re really glad to hear you’re enjoying the app and making the most of the rewards.
We’re sorry to hear about the issues with GPS and distance tracking, though. We know how frustrating it is when a walk doesn’t record properly or misses the mark. That’s not the experience we’re aiming for.
We’re actively working on improving walk tracking to make it more reliable and consistent, so every step you take counts the way it should. Your feedback really helps us focus on what needs fixing.
If the issue keeps popping up, feel free to drop us a message at support@biscuitpetcare.com, and we’ll be happy to take a closer look for you.
Thanks again for being part of the Biscuit journey
Great for rewards
Love getting rewarded for walking my dogs, something I enjoy doing anyway. If there is one criticism, it's since the last app update that the time shown walking no longer corresponds to the actual time walked. The rewards outweigh the downside.
9 mars 2026
Biscuit
I find biscuit gives me motivation to take my dog out which is good for both of us health wise
10 mars 2026
I have 2 dogs on my biscuit app but I…
I have 2 dogs on my biscuit app but I only pay for 1. Even though this was previously free for all dogs spending the £40 a year has given me a lot more in vouchers to spend. I also get a 5 free biscuits for my free dog everyday. It all adds up quickly when you use it. I also have only encourage coupl of technical issues since I began using the app a couple of years ago. 👍
8 mars 2026
Hi I have been using this app for some…
Hi I have been using this app for some time now and was happy using this,however recently if I miss 1 day of recording my walks it goes back to 0 walks for the week which is very frustrating. Can you tell me why this is?
13 mars 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi Helen,
Thanks for reaching out, and it’s great to hear you’ve been enjoying Biscuit overall.
We completely understand how frustrating that feels. When your weekly progress resets after missing a day, it can feel like all that effort has been undone.
What you’re seeing is linked to how streaks or consecutive-day tracking works. Some challenges are designed to count continuous days, so if a day is missed, the streak resets and starts again from zero.
We’re always looking at ways to make this clearer and more intuitive, so it’s easier to track your progress without any surprises.
If you’d like, drop us a message at support@biscuitpetcare.com, and we can take a closer look at your account and the specific challenge you’re seeing.
Thanks again for sticking with Biscuit. We’re here to help you make every step count
Love this app/product
Love this app/product. Earn biscuits every day that convert into vouchers for just walking my dog.
My app was accidently deleted in error and the support team were great in getting me back up and running without loosing my biscuits.
12 mars 2026
Biscuit adds a little extra to dog…
Biscuit adds a little extra to dog walks, it's nice to see how far you're going and the quizzes are fun.
6 mars 2026
I recommend to everyone
I recommend to everyone we all want to save money and still have treats well with this app you can have it all keep track of your pets health and have a good day out thanks to the vouchers you get for walking your dog.
4 mars 2026
The app has gotten better over time…
The app has gotten better over time there are still glitches when it doesn’t record a walk
3 mars 2026
Réponse de Biscuit Pet Care
Hi Ad,
Thanks so much for your feedback, it’s great to hear you’ve noticed improvements over time; that really means a lot to us.
We’re sorry to hear that you’re still running into issues with walks not recording properly. We know how important it is that every walk counts, and it’s frustrating when that doesn’t happen.
Our team is continuing to work on improving walk tracking so it’s more reliable and consistent across the board. Feedback like yours helps us keep moving in the right direction.
If this keeps happening, feel free to drop us a message at support@biscuitpetcare.com, and we can take a closer look for you.
Thanks again for sticking with Biscuit
A great way to get myself and my dog…
A great way to get myself and my dog out for nice long walks so it watches both of our weight
28 février 2026
The accuracy of the distance walked is…
The accuracy of the distance walked is very poor and wrong. The app needs to be improved.
I emailed to raise my disappointment about the app no reply or acknowledgment.
26 février 2026
Réponse de Biscuit Pet Care
Hi Heather,
Thank you for taking the time to share your feedback. We’re really sorry to hear that the distance tracking hasn’t been accurate for you. We completely understand how frustrating that can be when you’re putting in the steps and want them counted properly.
We’re always working to improve walk tracking and overall performance, and feedback like yours genuinely helps us make the app better for everyone. Making every step count really does matter to us.
We’ve also checked on your email and can see that our team did send a reply. It’s possible it may have landed in your junk or spam folder. Just in case, our team will be emailing you again shortly to make sure you’ve got everything you need.
Thanks again for flagging this with us. We appreciate you being part of the Biscuit community, and we’re here to help get this sorted.
Excellent app
Excellent app. When there are any glitches they reply quickly to their emails
2 mars 2026
Don't bother.
Don't bother.
Map doesn't accurately reflect the walk distance.
Upgrades are exactly the opposite - they make the app worse.
Reward vouchers are very hit & miss, if they don't work, you get referred back to the voucher's vendor, who then refers you back to Biscuit, who then refer you back to the voucher vendor... Pointless waste of time.
They only care about the subscribed clients, not ALL their clients. Customer service is a joke.
Avoid like the proverbial plague. I'm sure there are other apps that will do a far better job for a million times less hassle.
2 mars 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi Dr Fitzpatrick,
We’re genuinely sorry to read how frustrating this experience has been for you. An issue at the till, especially when you’re treating yourself, is the last thing anyone needs and we completely understand why that would feel embarrassing and disappointing.
That said, we do want to gently clarify a few points.
Biscuit does not issue or control the live balance of retailer gift cards. Once a reward is generated, the voucher balance and redemption process are managed by the retailer’s gift card system. In your case, the vouchers were successfully generated and delivered, and they have since been redeemed. When a retailer’s system shows a zero balance, that information can only be verified and amended by the retailer directly.
We absolutely do not “only care about subscribed clients”. All Biscuit members, whether on Basic or Premium, have access to support and we aim to respond promptly and clearly in every case. In your ticket, we requested specific details so we could investigate properly, and we also offered to escalate the matter with our Rewards Team if M&S provided written confirmation that the issue sat with Biscuit. That escalation remains part of our process when a retailer confirms a fault on our side.
We’re sorry this has felt like being passed back and forth. Our goal is always to resolve things as smoothly as possible, and we continue to review how we communicate retailer processes so it feels clearer and less frustrating.
We’re disappointed to hear that your experience has led you to feel this way, especially as Biscuit exists to make every step count and add a little more joy to life with your dog. We take feedback seriously, even when it’s tough to read, and it helps us improve.
If you would ever like us to review anything further, our team is available at support@biscuitpetcare.com
Kind regards,
The Biscuit Team
The Biscuit App is great fun
Love the Biscuit App, I’ve been using it for over three years now and had so much fun from it. There are daily goals (easily achievable), tasks (easily achievable) and walks recorded which all make the daily walks that bit more fun. And you get reward by “biscuit” points which you can convert into rewards. So, even when the rain is battering down on me as I struggle through a howling gale, I just say that’s more “biscuits” I’ve earned and that is going to buy me my next Caffe Nero coffee
22 février 2026
I would love to give more stars because…
I would love to give more stars because I really enjoy doing it. BUT I am fed up with the distance not working on the app please don't say it's because of my network/phone, it happens to my husband as well (We have 4 dogs) and also it should link automatically to the quests. Just yesterday on my quests I managed to do 2 consecutive days, but not the daily challange??!
22 février 2026
Réponse de Biscuit Pet Care
Hi Linds,
Thank you for taking the time to share your feedback. It’s great to hear that you’re enjoying using Biscuit, but we’re really sorry to hear how frustrating the distance tracking and quest progress have been for you.
We completely understand how disappointing it is when a walk doesn’t register properly or when a challenge doesn’t update as expected, especially when you’ve clearly completed the activity. That’s definitely not the experience we want for you.
Our team is aware that some users have experienced issues with walk tracking and quests not linking correctly, and we’re actively working on improvements to make this more reliable. Feedback like yours really helps us spot where things aren’t working as they should.
If you’re happy to, please keep an eye out for an email from our team. We’d love to take a closer look at what’s happening on your account and help get things running smoothly again.
Thanks again for sticking with Biscuit and for being part of the community with your four dogs; that sounds like a lot of adventures together.
The Biscuit Team.
It’s a no brainer for me..
Right, I know a lot of people were upset when you had to start paying for this.. but I paid.. I now have enough points for £70 worth of vouchers to spend pretty much anywhere so I have more than got back my £30 initial outlay.. Flinders gets a walk regardless so it’s a no brainer really..
27 février 2026
Costa Coffee Vouchers
My Costa Coffee Vouchers which I earned with Biscuit were rejected at the shop as “expired”, though the expiry dates printed on the actual vouchers stated a date in the future. Apparently there was a “glitch” in Costa’s system. After Biscuit investigated further, unfortunately Costa Coffee would not reinstate the vouchers as the T&C’s small print stated they had to be used within 12 months. However, Biscuit themselves did resolve the situation to my satisfaction in the end.
27 février 2026
Avis spontané
Réponse de Biscuit Pet Care
Hi Amanda,
We’re really sorry to hear how frustrating this experience has been for you. That’s never how redeeming a well-earned reward should feel.
As mentioned in our previous correspondence, our support team did look into this for you. The Costa voucher in question had unfortunately passed its valid redemption date in the provider’s system, which is why it was declined at the till.
We completely understand how disappointing that must have been, especially after saving up your Biscuits over time. If you would like us to double-check the status of your remaining voucher for peace of mind, please do get back in touch with support@biscuitpetcare.com, and we’ll be happy to help.
Thank you for sharing your feedback.
The Biscuit Team
Good value app & free pit pats too!!
I’ve had the Biscuit app for many years now. It was absolutely amazing to be able to earn vouchers & seemed too good to be true.
When they changed to a paying app I stayed as the free one for a year or so - but it seemed silly when I’ll still earn more than I spend. So I changed to the plus app & also received 2 free Pit Pats for my 2 dogs - the info on these is very interesting too.
Highly recommended- nothing not to like tbh.
24 février 2026
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