Advertises BUY ONE GET ONE FREE but they only send one and then never reply to your messages finding the missing one. It's been two weeks and am finally leaving bad feedback. Which i bet they will... Voir plus
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This product is , for me, amazing. Stir into morning coffee & love the taste. Missed very much while on holiday ( should have taken the gummies) because I noticed the difference when started again .... Voir plus
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I’ve been adding BlackGold Elixir mushroom powder to my coffee for over 4 years now, and I genuinely can’t imagine my mornings without it. Not only does it give my coffee a smoother, richer taste, bu... Voir plus
L'entreprise a répondu
Love this product. Add it to my morning coffee. I love that it gives me energy all day, I miss it if I forget. Plus it gives my first coffee that kick I need. Great company and great communication.
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À propos de l'entreprise
Écrit par l'entreprise
Blackgold was created to share the amazing health benefits of these special mushrooms with the world in a way that's as easy as having your morning cup of coffee, but with better benefits to help you feel great every day.
Coordonnées de contact
Unit 3 76 Westpoint Drive Hobsonville, 0618, Auckland, Nouvelle-Zélande
- help@blackgoldelixir.com
- blackgoldelixir.com
4,5
Excellent
666 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Having to chase delivery of orders
When I first signed up for my subscription a few years ago they were great! Great product and great service. Something has changed however and my last 3 orders I’ve had to chase them to deliver: 1. Only part order sent with no information on the remainder - had to follow up (they just didn’t complete my order before sending). 2 & 3: deducted my $$ and I had to follow up after 2 weeks when my order had not been sent (their website states 1 - 7 business days for shipment). I am used to service I used to receive and I’m not prepared to continually chase them each month for my full order to be sent. I sadly have cancelled my subscription because of it.
12 janvier 2026
Avis spontané
Réponse de BlackGold Elixir
Hi Meg,
Thank you for taking the time to share your experience — and I’m truly sorry for the frustration and disappointment you’ve had with your recent orders.
You’re absolutely right to expect the same level of service you previously received, and we sincerely apologize that we fell short over the last few months. This isn’t the experience we want for any of our long-term customers.
Our customer service team has already responded to your email and is working through resolving this directly with you. We appreciate you giving us the opportunity to address the issues raised.
Thank you again for your honest feedback, it’s taken seriously, and we’re actively working to improve our fulfilment process to prevent this from happening again.
They were very considerate over the…
They were very considerate over the xmas period and got my shipment on the way ,I love blackgold and order every couple months absolutely love the stuff
7 janvier 2026
Réponse de BlackGold Elixir
Thank you so much for your kind words, Aaron! We’re thrilled to hear that your order arrived smoothly over the holidays and that you’re enjoying Blackgold. Your support means the world to us, and we can’t wait to keep providing you with products you love. 🌿✨
Awesome
Awesome super freindly and fast communication.
Such a really helpful excellenct service experienced.
Fantastic product and can't be without it.
Try it you won't regret it...
29 décembre 2025
Réponse de BlackGold Elixir
Hi Alex,
Thanks so much for your amazing review! 😊 We’re thrilled to hear you’re loving the product and that our team could help out. Your support really means a lot to us!
Questions answered
At this stage I am doing a little research and asking questions. The team were on it so quick and answered question on point. Thanks so much for your service and yes I will purchasing some gummies for my whole family🙂
16 décembre 2025
Réponse de BlackGold Elixir
Hi Jenny,
Thank you so much for your amazing 5-star review! 🌟 We’re thrilled to hear our team could help quickly and answer all your questions. 😊
We can’t wait for you and your family to try the gummies, hope everyone loves them as much as we do! 🍄💛
Thanks again for your support!
Excellent product and customer service
Excellent product and customer service
I am a returning customer, having used the BlackGold Elixir coffee previously - a product I thoroughly recommend, as I believe it delivers its stated benefits.
When placing my new order, I experienced an issue with the website, which was crashing due to high volume (also testament to a great product and generous offer). This resulted in me ordering additional product, and at a size I had not intended.
Unfortunately, my request for canceling the second order arrived after it had been dispatched.
Customer service responded promptly to my request and were very sympathetic to my situation. It was too late to cancel the order; however they did offer me a "special discount as a thank-you for your patience and support" on my next order. This is greatly appreciated.
10/10 customer service.
Oh, and the delivery tracking and timing was perfect.
Thank you BlackGold team!
9 décembre 2025
Réponse de BlackGold Elixir
Hi Henri,
Thank you so much for your kind words and detailed feedback! 😊 We’re thrilled to hear that you’re enjoying the BlackGold Elixir and that our team could assist you promptly.
We really appreciate your support and patience, and we’re so glad the delivery and tracking worked perfectly for you too. Your feedback means a lot to us and keeps us motivated to keep delivering our best!
Thanks again for being part of the BlackGold community! 💛
— The BlackGold Team
Réponse de BlackGold Elixir
Hi Jason,
We’re really sorry to hear about your experience and appreciate you sharing your feedback. We want to clarify that our Customer Service Team has reached out and offered a free return label for your order — at no point would we require you to pay for return shipping to receive a refund.
We’re committed to making things right and would love the opportunity to resolve this directly with you. Please respond to our Customer Service Team so we can ensure your experience is handled with clarity and satisfaction. Our hope is that we can address your concerns and perhaps improve your experience with us.
We genuinely regret any misunderstanding and appreciate the chance to provide full support, and we would be grateful if you’d consider revisiting the review once your concerns have been resolved.
— The BlackGold Elixir Team
Be careful of this company
Be careful of this company. The product itself is fine, but If you have an automatic monthly payment plan set up, make sure you keep every shred of evidence that you've paid, because if the product isn't sent, they claim to have no record of your details in their system.... Shifty as hell.
8 décembre 2025
Avis spontané
Réponse de BlackGold Elixir
Hi Merryn,
Thank you for taking the time to share your feedback, and I’m sincerely sorry for the frustration and confusion you’ve experienced. We completely understand how concerning this situation must have been, and we truly apologize for any inconvenience caused.
Please know that our Customer Service Team has already reached out to you to assist and resolve the issue as quickly as possible. Your patience and understanding while we work to make this right mean a lot to us.
Great product and customer service
I’ve been subscribing with them for years. They have great customer service, respond promptly to emails and handle any issues quickly.
25 novembre 2025
Réponse de BlackGold Elixir
Thanks so much for the kind words, C Kartika! 😊 We’re thrilled to hear you’ve been enjoying your subscription and that our team has been helpful along the way. It means a lot to us to have loyal supporters like you! 💛
Great communication
Great communication, with fast replies. They were able to fix my issues quickly without any stress on my end.
25 novembre 2025
Réponse de BlackGold Elixir
Hi Carlie,
Thank you so much for your kind words! 😊 We’re thrilled to hear we could help and make things stress-free for you. We really appreciate your support!
—The BlackGold Team
Healing power. Healing Power! My hubby is on a wellness journey and…
My hubby is on a wellness journey and knowing the healing power of mushrooms he looks forward to adding it to his coffee 2x a day. It makes a nice change from everything else being in a capsule or tablet 🙄🥳
13 novembre 2025
Réponse de BlackGold Elixir
Thanks so much for sharing, Sylvia! 🌿✨
We love hearing that your hubby is enjoying adding the Mushroom Elixir to his coffee — it’s such a simple way to boost wellness without the usual capsules or tablets. Here’s to many more happy, healthy coffee moments! ☕🍄
Réponse de BlackGold Elixir
Hi Milo,
Thank you so much for the kind words! 😊 We’re thrilled to hear you’re enjoying the Mushroom Elixir, and it means a lot that you noticed our team’s service.
Epic Products and Customer Service
The product is fantastic and has levelled out the symptoms I was experiencing. Chris' customer service skill are amazing, and the support received when I had questions is nothing short of amazing. You have my full trust and support, legends
4 novembre 2025
Réponse de BlackGold Elixir
Wow, thank you so much for the amazing feedback! 🙌 We’re stoked to hear the product’s been helping you and that you’ve had such a great experience with our team.
Your trust and support mean the world to us, and we’re so grateful to have you as part of the BlackGold community. You’re a legend, Sam! 💛🍄
Awesome service & easy to take
Awesome service & easy to take, ive been on this now for 3 years & wouldnt be without it.
23 octobre 2025
Réponse de BlackGold Elixir
Thanks so much, Cole! 🙏
We really appreciate your amazing support over the past 3 years, that means the world to us! 💛 So glad to hear you’re still loving it and finding it easy to take. Here’s to many more years of mushroom magic! 🍄✨
Very nice kind people work together all…
Very nice kind people work together all at BlackGold. I very much appreciate their kindness. Thank you.
24 octobre 2025
Réponse de BlackGold Elixir
Hi Michael! 💛
Thank you so much for the kind words, that really means a lot to our whole team! We’re so glad you’ve had a great experience with us. Appreciate you being part of the BlackGold community! 🍄✨
Poor customer service
I love the Organic Mushroom Elixir. I ordered 2 packets and paid $91.00.
I contacted your company as there was only 1 packet sent Another packet turned up 4-5 days later - no communication has been received-not great customer service- disappointed ☹️
19 septembre 2025
Réponse de BlackGold Elixir
Hi Julia!
We’re really sorry to hear about your recent experience, and we truly appreciate you sharing this feedback. You’re absolutely right, you should have received clear communication from us when the second packet was delayed, and we dropped the ball there. That’s not the standard of service we aim to provide.
We’re glad the second packet arrived safely, but we understand how the lack of updates would have been frustrating. Please know we’re tightening up our processes to make sure this doesn’t happen again.
Thank you for loving the Organic Mushroom Elixir and for giving us the chance to do better moving forward.
Excellent response and notifications
19 septembre 2025
Réponse de BlackGold Elixir
Hi Nicholas,
Thanks so much for the glowing 5-star review! 🌟 We’re really glad to hear that you’ve had an excellent experience with our responses and notifications, we always aim to keep things clear, quick, and helpful.
Appreciate your support heaps! 🙌
Always excellent service and fast…
Always excellent service and fast response, I had a few issues with my own computer skills but they fixed it for me and I continue my subscription with a great product
8 septembre 2025
Réponse de BlackGold Elixir
Hi Luke,
Thank you so much for the kind words! We’re really glad we could help smooth things out with your subscription and keep everything running seamlessly for you. Tech stuff can be tricky sometimes, but that’s what we’re here for 😊
We’re so happy you’re enjoying the product and sticking with us, it means a lot!
Amazing
These peeps are amazing. Customer service is fantastic! Shipping is super fast and my son and I absolutely love the mushroom gummies!
Highly recommend!!
3 septembre 2025
Réponse de BlackGold Elixir
Hi Rae,
This absolutely made our day, thank you so much for the kind words! 💛 We’re thrilled to hear that both you and your son are loving the mushroom gummies. And we really appreciate you noticing the fast shipping and support, our team works hard to make things smooth and easy.
Thanks again for the recommendation, it means the world to us! 🌿🍄
With gratitude,
The BlackGold Team
It's arrived and I love it.
I really loved these products and enjoyed getting my purchases brought to my door, now I have a problem. I purchased an order back in July 2/07/25 and was told it was on back order. Have sent multiple emails to company as I have never received it. They keep telling me it's on the way but still nothing. How much longer do I have to wait. Its been 2 months now..
Just a heads up on my order.
I have finally received it and I must say it's the best mushroom coffee I have ever had and believe me I've had few.
Also got the free gummies they sent me.
I myself are not keen on the gummies not just from blackgold, but from any product, everyone else would like them though.
So a big thank you for getting my product to me and I will be purchasing this again..
2 juillet 2025
Avis spontané
Réponse de BlackGold Elixir
Hi Vicki!
First off, I want to sincerely apologize for the long wait on your Mushroom Coffee pre-order. We completely understand how frustrating this must be, especially since we originally planned the release for June.
Your Mushroom Coffee order was delivered on August 29, so it should be with you now. There were unexpected delays during shipment, but your order is on its way now. To make up for the inconvenience, we’ve included a free pack of gummies with your order. We really appreciate your patience and loyalty.
We’d love the chance to turn your experience around and hope you might consider updating your review to reflect your satisfaction. To show our thanks, we can also offer you a discount on your next order, and we promise there won’t be any delays next time.
Thanks again for sticking with us, we can’t wait for you to enjoy your coffee and gummies!
Iv loved every product so far
Iv loved every product so far. The only disappointment I have is I never received a pre order I made 4 months ago
2 juin 2025
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