Advertises BUY ONE GET ONE FREE but they only send one and then never reply to your messages finding the missing one. It's been two weeks and am finally leaving bad feedback. Which i bet they will... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This product is , for me, amazing. Stir into morning coffee & love the taste. Missed very much while on holiday ( should have taken the gummies) because I noticed the difference when started again .... Voir plus
L'entreprise a répondu
I’ve been adding BlackGold Elixir mushroom powder to my coffee for over 4 years now, and I genuinely can’t imagine my mornings without it. Not only does it give my coffee a smoother, richer taste, bu... Voir plus
L'entreprise a répondu
Love this product. Add it to my morning coffee. I love that it gives me energy all day, I miss it if I forget. Plus it gives my first coffee that kick I need. Great company and great communication.
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À propos de l'entreprise
Écrit par l'entreprise
Blackgold was created to share the amazing health benefits of these special mushrooms with the world in a way that's as easy as having your morning cup of coffee, but with better benefits to help you feel great every day.
Coordonnées de contact
Unit 3 76 Westpoint Drive Hobsonville, 0618, Auckland, Nouvelle-Zélande
- help@blackgoldelixir.com
- blackgoldelixir.com
4,5
Excellent
666 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great response time and handling of me…
Great response time and handling of me query. Love the product!
19 juin 2025
Réponse de BlackGold Elixir
Hi Hayley,
Thank you so much for your kind words and 5-star review! 🙌
We’re so glad we could help with your query quickly and even more thrilled to hear you're loving the product! 🖤🍄
If you ever need anything or have questions down the track, we’re always just a message away.
Big thanks again for your support, it really means the world to us!
Great customer service and product
Great product, responsive to enquiries, excellent communication and sorted my log in and address changes 🙏
18 juin 2025
Réponse de BlackGold Elixir
Hi Care!
Thanks so much for the kind words and 5 stars! 🌟 We’re so glad we could help get everything sorted for you, always here if you need anything! 🙏💛
Prompt and friendly customer service…
Prompt and friendly customer service with clear instructions
18 juin 2025
Réponse de BlackGold Elixir
Thank you so much for the kind words! 😊
We’re thrilled to hear our team could help promptly and clearly, always here if you need anything else! 💛
It's been 2 months now I've been…
It's been 2 months now I've been waiting for my order to be delivered & still waiting.
9 juin 2025
Réponse de BlackGold Elixir
Hi Mikaele,
Thanks for leaving a review, we received the notification and just wanted to reach out with our sincere apologies for the delay with your Pre-Order Mushroom Coffee.
We completely understand how frustrating this wait has been. Your order was part of our pre-order launch, originally expected in June. Due to unexpected shipping delays, the new estimated delivery is now sometime in July, or August at the latest. We're working hard to get it to you as soon as possible.
Our customer service team has also reached out directly to offer support and keep you updated. If you'd prefer a refund or have any questions at all, just let us know, we’re here to help and make this right.
Thanks again for your patience and understanding.
great product,
great product,, I personally think it's better than coffee, and more clarity going on inside my head,, good service and delivery on time,
10 juin 2025
Réponse de BlackGold Elixir
Hey Peter!
Thank you so much for the amazing 5-star review, we're stoked to hear you're loving the product! 🌟
Better than coffee and clearer thoughts? That’s exactly what we aim for 🍄🧠 So glad it’s working its magic for you and happy to hear the service and delivery were on point too!
Thanks again for the support and if you ever need anything, we’ve got your back.
Réponse de BlackGold Elixir
Hi!
Thank you so much for the lovely review, we’re absolutely stoked to hear you had an amazing experience with our team!
If there’s ever anything else we can help with, you know where to find us. We’re always here and happy to help 😊
Above and Beyond Exceptional Service
The follow up was unexpected and an amazing service experience and really appreciated.
The communication and actions taken exceeded by expectations, showing care and making me feel heard and valued as a customer.
10/10 Team - you are awesome to deal with!!
10 juin 2025
Réponse de BlackGold Elixir
Hi Natalie,
What a beautiful message, thank you so much!
We’re honestly blown away by your kind words. It means everything to know that our support made you feel heard and valued, that’s what we’re all about. We’re thrilled we could turn things into a standout experience for you!
Big thanks for taking the time to share your feedback and for being such a joy to look after. We’re lucky to have you in the BlackGold fam 🌟
Réponse de BlackGold Elixir
Hi Sam,
Thanks so much for the awesome feedback! We're stoked to hear everything was sorted quickly and that you had a great experience with us 🙌
If you ever need anything else, you know where to find us!
Black Dog Game Changer
Have been on the Black Gold for 18 months and it has totally turned around my mental health issues from very dark clouds to beautiful rays of sunshine.
I have one teaspoon in my chamomile tea with Manuka honey and coconut milk twice a day every day.
Highly recommended.
9 juin 2025
Réponse de BlackGold Elixir
Hi Oskar,
Wow, thank you so much for your incredible 5-star review. Reading your words truly moved us.
We’re so grateful to hear that BlackGold has made such a positive impact on your mental health, from dark clouds to sunshine, that’s exactly why we do what we do. Your daily ritual with chamomile, Manuka honey, and coconut milk sounds absolutely beautiful 🌿☕️
Thanks again for sharing your journey and for being part of the BlackGold fam. We’re honored to be even a small part of your wellness routine.
I really love these products
I really love these products, I have been using the mushroom powders for about 12 months every morning in place of quitting coffee, and I find that the evening relax powder definitely helps me to sleep soundly. I recently also tried the gummies, which were easier for travelling. However I do prefer the powder, as I really enjoy the taste of the drink made with organic coconut cream.
There was a charging issue with my mushroom mixer, and the company swiftly replaced this without any quibbles. They are super quick to respond to queries. Highly recommended!
6 juin 2025
Réponse de BlackGold Elixir
Thank you so much for your lovely feedback, it truly means a lot to us! 💛
We're so glad to hear you've been enjoying the mushroom powders as part of your morning ritual and that the Relax blend has been helping with a restful night’s sleep.
Great to hear the gummies came in handy while travelling too, though we agree, there’s something extra special about a warm cup made with coconut cream! ☕🌿
We’re also really pleased we could quickly resolve the mixer issue for you. Thank you again for your support and recommendation, we're so grateful to have you as part of the BlackGold community! 😊
Réponse de BlackGold Elixir
Hi Beth,
Thank you so much for the lovely review! 😊
We’re so glad to hear the service and delivery hit the mark and even happier you’re loving the product!
Shoutout anytime if you ever need anything, we’re always here to help!
Réponse de BlackGold Elixir
Aw thanks so much! 😊 So glad our customer service could help out, feel free to reach out anytime you need a hand with anything else!
Réponse de BlackGold Elixir
Hi,
Thanks so much for the kind words, “Super delicious and a great team to deal with” absolutely made our day! 🥹✨
We’re so glad you’re loving the product and the experience, we always aim to make both top-notch.
If you ever need anything or just want to chat about your favorite way to enjoy our elixirs, we’re always here!
Thanks again for the support, you rock!
Réponse de BlackGold Elixir
Thanks so much, Trina! 🌞
We love hearing that it’s become part of your morning brew! Super happy it’s easy to use and gives you that energy kick, that’s exactly what we’re going for 💪✨
Réponse de BlackGold Elixir
Thanks so much, Christine! ☕✨
Love that you're adding it to your coffee, such a perfect combo for an energy boost! So glad it's working well for you.
Let us know if you ever try it in any other creative ways 💛
Lovely product and prompt personal…
Lovely product and prompt personal response to enquiry
13 mai 2025
Réponse de BlackGold Elixir
Hi Jane,
Aw thank you so much, Jane! 😊
We're so glad you're loving the product and it means a lot to hear the kind words about our team too.
If you ever have any questions or just want to say hi, we're always here for you! 💛
HAPPY USER
It was easy to make happen & deliver was immediate.
Hey, I also received a quality milk froth machine - very happy.
19 mai 2025
Réponse de BlackGold Elixir
Love to hear that, Roger! 🙌
We’re all about keeping things simple and hassle-free, glad it was an easy experience for you. Thanks for the 5 stars! 😊
Team was very helpful even know I'd…
Team was very helpful even know I'd made a mistake. Thanks again for ya yummy products team
12 mai 2025
Réponse de BlackGold Elixir
Thanks so much, Bruce! 😊
We’ve got your back, mistakes happen, and we’re just glad we could help! Super stoked you’re enjoying the goodies too. Appreciate the love! 🙌
Customer Service
I'm enjoying the product and particularly wanted to give a shout out to the Customer Service Team. I've found them excellent to deal with.
16 mai 2025
Réponse de BlackGold Elixir
Aw thank you so much! 😊 That means the world to us, we’ll be sure to pass your kind words on to the team 💛
We’re so glad you’re enjoying the product too! Always here if you need anything or just want to say hi 🙌🌿
Unfortunately the packaging was not…
Unfortunately the packaging was not intact because the carrier threw it over the fence I got in touch with them, and straightaway they were more than happy to correct this issue. This product is delicious smooth and creamy and definitely excited to be putting good nutrients into my body post surgery.
14 mai 2025
Réponse de BlackGold Elixir
Oh no, sorry to hear the courier tossed your package over the fence! That's definitely not the delivery experience we aim for.
We're really glad to hear that our team was able to step in quickly and make things right for you.
It's fantastic to know you're enjoying the product, especially during your post-surgery recovery. Wishing you a smooth and speedy healing journey! If there's anything else we can assist you with, feel free to reach out.
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