Advertises BUY ONE GET ONE FREE but they only send one and then never reply to your messages finding the missing one. It's been two weeks and am finally leaving bad feedback. Which i bet they will... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This product is , for me, amazing. Stir into morning coffee & love the taste. Missed very much while on holiday ( should have taken the gummies) because I noticed the difference when started again .... Voir plus
L'entreprise a répondu
I’ve been adding BlackGold Elixir mushroom powder to my coffee for over 4 years now, and I genuinely can’t imagine my mornings without it. Not only does it give my coffee a smoother, richer taste, bu... Voir plus
L'entreprise a répondu
Love this product. Add it to my morning coffee. I love that it gives me energy all day, I miss it if I forget. Plus it gives my first coffee that kick I need. Great company and great communication.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Blackgold was created to share the amazing health benefits of these special mushrooms with the world in a way that's as easy as having your morning cup of coffee, but with better benefits to help you feel great every day.
Coordonnées de contact
Unit 3 76 Westpoint Drive Hobsonville, 0618, Auckland, Nouvelle-Zélande
- help@blackgoldelixir.com
- blackgoldelixir.com
4,5
Excellent
666 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I would of given 5 stars but my last order has been mucked up and it’s been hard to get a response
I would of given
3 février 2025
Customer Service in NZ doesn't exist
Ordered a product then realized it had less protein than desired, so immediately cancelled the order and requested a refund. For the past 6 days I have been waiting for a response, nothing. They also don't have any 'real' way to get in contact with a person. Just the worst AI chat that keeps saying someone will get back to me in 24 to 48 hours. Same with the product I ordered, was told it would be received in 2 business days...insult to injury making me wait for a product I don't even want.
Looks like it's standard BS and they just there to take your money and not offer any customer service. Could have been such a simple process to get this fixed ( I would have switched my original purchase for another one of their products) but of course with many companies today, they don't have time for their customers just their money. Would not recommend buying from Blackgold, overpriced and simply terrible customers service.
EDITED: responding to your comments below: You absolutely did not reply within 48 hours, that is a complete lie. I ordered from you on the 23rd of January, you replied on the 30th, once the product left your store. Sad that you have to create a false narrative to avoid your failure, when you could simply own up and be better. It's ok though, I will never shop there again. Recommend anyone else use extreme caution when looking at purchasing products from this online provider.
23 janvier 2025
Avis spontané
Réponse de BlackGold Elixir
Hi Aaron!
I’m truly sorry for the frustrating experience you've had, this is absolutely not the level of service we aim to provide. I completely understand your disappointment.
Our AI chatbot is designed to inform customers of what it can handle and where it needs human intervention, but it sounds like your experience fell short. Upon reviewing your case, it appears you contacted us 48 hours ago, and we responded to your request. If there's anything unresolved or further questions, you can simply reply to that email, and we'll get it sorted as soon as possible.
Again, I’m sorry this process has been so frustrating. We’re here to help get this fixed right
Terrible communication, months later I still haven’t received my order.
Ordered November, by mid December order still hadn’t arrived with no communication from Blackgold as to why. Then just after Christmas a box finally arrives but it’s only part of my order. Still haven’t seen the rest of it and again no communication from
blackgold as to why.
Very disappointing as I spent a sizeable amount on product and feel like I have been scammed. Do not buy from BlackGold
24 novembre 2024
Avis spontané
Love these gummies give us both a boost
21 janvier 2025
Great service for a great product
Great service for a great product. It has enhanced our health and energy bigtime. We add it to our morning beverage for a good start to the day. It doesn't dominate the taste of our beverage, which I like.
11 décembre 2024
Blackgold took unauthorised payments…
Blackgold took unauthorised payments out of my account ,I didn't sign up for a monthly subscription it is all a scam ,I am taking this matter to the ombudsman and having them barred from taking money out if my account and if they continue to try and do so it will become a police matter , just beware these company isn't illegit
16 janvier 2025
Avis spontané
Réponse de BlackGold Elixir
Hi Lynette!
Thank you for sharing your feedback, and we’re truly sorry for any frustration this experience has caused you. At BlackGold Elixir, we genuinely strive to make the subscription option as visible as possible across our website on every product page, in the cart, and at checkout. However, we completely understand that it can sometimes be overlooked, and we sincerely apologize for any confusion this has caused.
To ensure your satisfaction, we want to let you know that you’re welcome to return any unopened packs for a full refund. We’ve also reached out to you via email to help resolve this matter promptly and to make things right. Additionally, we aim to respond to all concerns within two working days, so you can expect further communication from us shortly.
Once again, we deeply regret the inconvenience caused and appreciate the opportunity to address your concerns. Please rest assured that customer satisfaction and transparency remain at the heart of everything we do.
Poor customer service
I’ve been trying to get a response from this supplier to cancel my repeat orders but to no avail. Admittedly we’ve just had Christmas and the New Year holidays but many businesses have resumed their operations more than a week now. During this time they could have acknowledged & responded to my emails.
The product has caused me daily headaches despite following their instructions. Based on my negative experience, I would advise caution before buying the product,
14 décembre 2024
Avis spontané
Réponse de BlackGold Elixir
Hi Maureen!
I sincerely apologize for the delay in our response, and I completely understand your frustration. You reached out to us during the holiday period, and with the weekend coming up shortly after, our team wasn’t available to process your request right away.
As mentioned in our auto-response, we aim to reply within 48 business hours, but please note that our team is off during the weekends. I’m so sorry for the wait and any inconvenience this may have caused.
We truly value our customers, and since we offer a customer satisfaction guarantee, anyone who tries our product but doesn’t get the desired results will be given the best possible resolution. We will be reaching out to you via email to ensure we address this and find the best solution for you.
We’re here to help, and if you have any further questions or concerns, please don’t hesitate to reach out.
Love the product and great service!
10 décembre 2024
Can’t talk in person, poor communication …
Package took around a month to arrive which would have been alright if communication had been good but communication was extremely slow took days if not over a week to receive a reply.was constantly chasing them for information .no phone number to contact and talk to someone.was done all online when package did arrive it was missing products.such a shame as they’ve lost a customer who signed up for monthly deliveries of over $2500 a year
10 décembre 2024
Réponse de BlackGold Elixir
Thank you for sharing your feedback with us. We sincerely apologize for the delays and the frustrating experience you encountered. Your concerns are absolutely valid, and we’re deeply sorry for not meeting your expectations, especially when it came to communication and the missing items in your order.
Unfortunately, we faced technical issues with sending emails to custom domains, which may have further impacted our ability to stay in touch. Please know that we take full responsibility and are working hard to ensure this doesn’t happen again.
It’s disappointing to know that we let you down as a valued customer, and we would love the opportunity to make things right. If there’s anything we can do to regain your trust—whether it’s addressing the missing products, improving your experience, or providing additional support—please don’t hesitate to reach out. Your satisfaction is our priority, and we truly hope to find a way to make amends.
Thank you for your patience and understanding as we work to improve. We value your feedback and hope we can have the chance to serve you better in the future.
Buyer Beware BlackGold Elixir charged…
Buyer Beware BlackGold Elixir charged our account without our approval for items we didn’t order. We have tried to follow up with the company and they do not respond to our emails we have asked for a refund and nothing. Be very aware when on site for BlackGold Elixir.com
They are quick to respond to a bad review but they never resolve their scams. Terrible website
Thank you for your response we sent a return email on 02/12/24 requesting a refund as we do not want the product. Please advise how to send the item back thank you
14 novembre 2024
Avis spontané
Réponse de BlackGold Elixir
Hi Amanda!
Thank you for bringing this to our attention. Again, we sincerely apologize for any frustration or inconvenience caused. We’ve reviewed our records and can confirm that we reached out via email in response to your inquiry, offering a partial refund or the option to return the items. However, it seems we haven’t received any reply from you since then it was through the email fpauto@****.com.au, but again did not hear back. We truly want to resolve this matter for you and make things right.
If you could kindly confirm the best way to reach you or respond to our email, we’ll prioritize resolving this for you immediately. Your satisfaction is important to us, and we’re committed to ensuring this situation is addressed properly.
Thank you for your patience and understanding.
The product itself was ok
Edit 17/12/24
The order was processed on a Sunday morning when there were no options to contact the company and cancel it.
I received a reply with a return label via email on the Wednesday.
I received an email from the courier on the Friday saying the product had been shipped.
It arrived on the following Wednesday.
My question is, why couldn't the order be cancelled the day or two after I emailed to cancel it? Why was it shipped out 5 business days after I contacted the company to cancel it?
Overall, the issue was resolved, but the process could have gone a lot easier.
Original:
The product itself was ok, but I wasn't that impressed with it.
The issue was that I ordered it once to try it out, and was automatically signed up for a subscription and only discovered after they charged me a second time.
I have contacted the company for a refund and am waiting for a response.
1 décembre 2024
Avis spontané
Réponse de BlackGold Elixir
Hi Gideon!
Thank you for reaching out and sharing your experience with us. On our website, we offer both a subscription option and a one-time purchase for our products. We understand that it may have been an oversight during checkout, and we’re here to help resolve this for you.
If you have sent us an email, we’ll be sending you detailed return instructions. Once the product is returned, we’ll process a refund for the second charge promptly. We truly appreciate your feedback on the product and your patience as we sort this out.
Réponse de BlackGold Elixir
Hi Mark!
Thank you so much for the wonderful review! We’re thrilled to hear that both our Black Gold products and customer service met your expectations. It’s truly rewarding to know that you enjoyed the experience—we’re here anytime you need support or have questions!
I subscribed to this in NZ and I swear…
I subscribed to this in NZ and I swear I was paying about $20 - $30 per month for the 60g pouch, which I was happy with because it was a coffee alternative for midday and later. I couldn't really tell if it had any impact on me, but I liked it. I brought a number of pouches back to the UK with me. Now it has launched in the UK and I was just about to sign up, but the price hike is mind-blowing! I checked back on the NZ website and prices have shot up there too! How can wondering that used to be affordable suddenly be SO expensive. I'm very disappointed as I definitely can't afford it anymore 😢💔
6 octobre 2024
Avis spontané
Réponse de BlackGold Elixir
Hi Rachel!
Thank you for sharing your feedback with us. We completely understand your concerns about the price changes. While we strive to keep our products as accessible as possible, some factors like international shipping and operational costs in other countries have impacted our pricing decisions.
We truly appreciate our long-term customers, and we’d love to help! Please feel free to reach out to us at help@blackgoldelixir.com, and we’d be happy to offer a discount as a gesture of appreciation for your continued support.
Thanks again for your loyalty, and we hope we can make it work for you!
BE CAREFUL. They sign you up unknowingly
BE CAREFUL they are very sneaky. They sign you up for a subscription and charge you monthly. LEGAL SCAMMING at its finest. The product is nothing like coffee. It tastes like dirt. As for the benefits, I can’t say. Personally I didn’t feel any thing from this product.
21 septembre 2024
Avis spontané
Réponse de BlackGold Elixir
Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t what you hoped for.
We’d like to clarify that on our website, we provide all the necessary details about subscription options to ensure that every customer signs up with full consent. After placing an order, we also send notifications about the subscription and provide reminders before each upcoming order. Please know that subscriptions can be cancelled anytime by simply logging into your account on our site.
As for the taste, we completely understand that it might not be for everyone. Mushrooms naturally have an earthy flavor, and since we don’t add any flavorings or extra ingredients, the product retains its pure, natural taste. We appreciate that you gave it a try and thank you for your feedback.
If there’s anything else we can assist with, please don’t hesitate to reach out.
Very impressed indeed!
I am very impressed by their great, no-fuss customer service, THANK YOU.
5 septembre 2024
Réponse de BlackGold Elixir
Thank you so much for your kind words! We truly appreciate you taking the time to share your positive experience with us. It’s always our goal to provide seamless customer service, so hearing that we’ve impressed you means the world to us.
If you ever need anything in the future, we’re here and ready to help. Thanks again for being an amazing customer!
Zero Communication
First time ordering they short shipped me by 2 bottles then do not answer emails. Im out of pocket with no communication from them. Bad service. Will not be ordering again as feels like a scam
20 août 2024
Avis spontané
Réponse de BlackGold Elixir
Thank you for bringing this to our attention, and we sincerely apologize for the experience you've had with your first order. This is not the level of service we strive to provide, and I completely understand your frustration.
We aim to respond to all inquiries within 48 hours, excluding weekends. If you haven't received a reply from us within that timeframe, please check your spam or junk folders. Sometimes, our emails might end up there. If there’s still no response, we kindly ask that you send another email, and we'll make sure to reach out through alternative means to resolve the issue promptly.
To assist you further, we are requesting your order details through Trustpilot. Once we have those, we’ll immediately look into your case and get back to you with a resolution.
Your satisfaction is important to us, and we hope to make things right.
SCAM
SCAM! They sign you up to a subscription without your consent. Reported to ACA and ASIC.
23 août 2024
Avis spontané
Réponse de BlackGold Elixir
We’re very sorry to hear about your experience and want to address your concerns immediately. Signing customers up for a subscription without their consent is not how we operate, and we take such matters very seriously.
We’re currently looking into what happened with your account, and I assure you that we'll take appropriate action. To help us resolve this as quickly as possible, we’ve requested your order details through Trustpilot.
We are committed to resolving this issue and ensuring you have a positive experience with us. Your feedback is invaluable, and we appreciate the opportunity to make things right.
Réponse de BlackGold Elixir
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you're happy with both our product and our company. Your satisfaction means the world to us, and we're here to keep delivering the quality you love. If you ever need anything, don’t hesitate to reach out. Thanks again for your support!
I love the mushroom powder.
I love the mushroom powder..I add it to my morning cacao and it sets me up nicely for the day. So many different varieties of health giving mushrooms in the package..thankyou Blackgold.
19 août 2024
Réponse de BlackGold Elixir
Thank you for sharing your experience! We're delighted to hear that our mushroom powder has become a part of your morning routine, especially with your cacao—sounds like a perfect way to start the day!
Your kind words mean a lot to us, and we’re here whenever you need more. Thanks for being a part of the BlackGold family!
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