Bluesky Cosmetics Avis 

262
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I received my Bluesky order but one of the gels was missing, I understand this can happen when ordering so many. I emailed customer service one night explaining the situation and the following morning... Voir plus

Noté 5 sur 5 étoiles

My package arrived very fast and was packaged well. All my items were just as described except from one, which I got in touch with customer services about. I had a great customer service experience w... Voir plus

Noté 5 sur 5 étoiles

Love my purchase from Blusky Cosmetics: my gel starter pack with lamp came quickly and beautifully packaged and I have loved trying out gel nails for the first time at home. The lamp is easy to use, h... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently encountered an issue where a discount code didn’t work due to an error on the website. Thankfully, Katy provided excellent support! She responded incredibly quickly and offered a very eff... Voir plus

À propos de l'entreprise

  1. Industrie cosmétique

Informations provenant de diverses sources externes

The official UK HQ of Bluesky gel nail polish; a global beauty brand that helps women to discover their ultimate beauty and individuality in their everyday lives.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

262 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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N'a pas répondu aux avis négatifs

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4,5

Tous les avis

(262)

21 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent customer service

Ok so I’ve not received my order yet as I only did it yesterday. I accidentally ordered 2 of one colour I messaged them straight away to explain my error and asked if they could change one to a different colour. Which they have done straight away. It was my error but they have corrected it and to me that’s top notch customer service! I already have bluesky polishes and know they are fab

23 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

Super employee helped with what I…

Super employee helped with what I needed quickly

20 mars 2023
Avis spontané
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Réponse de Bluesky Cosmetics

Hi Kirsty. This is great to hear. We will pass this on to our Customer Service Team. Thank you for taking the time to give us feedback xx

Noté 5 sur 5 étoiles

Excellent delivery, lovely products,

Lots of colours to choose from, price pretty good and excellent delivery, will order more from them.

2 février 2023
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Réponse de Bluesky Cosmetics

Thank you for your feedback. We're sure with over 500 colours you'll be spoilt for choice! Enjoy! x

Noté 5 sur 5 étoiles

Really good customer service and…

Really good customer service and communication. Answered my question via email within 30 mins.

16 février 2023
Avis spontané
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Réponse de Bluesky Cosmetics

Hi there,
We're so glad that our team were able to help you with your query. Such great feedback. Thank you!

Noté 5 sur 5 étoiles

Cannot recommend enough!

Cannot recommend enough!

Literally the best customer service in THE WORLD. I lost my cable to my UV lamp and couldn't find anywhere online to replace it, so on the off chance I reached out to the customer service team. They sent me a new one for free! Really wasn't expecting that, and it came very quickly. Works just as the old one did. Blue sky products are also very good. If you apply the gel correctly and prep your nails well enough, it can last up to two weeks.

So much cheaper doing it yourself at home than getting them done every two weeks!

Good price, good quality and amazing service!

Thank you so so much!!
Sarah xx

3 novembre 2022
Avis spontané
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Réponse de Bluesky Cosmetics

Hi Sarah,

WOW! What amazing feedback for our team. We are so glad that we were able to help and thank you for taking up the off chance, chance with us! haha

We will be sure to pass on your kind words xx

Noté 5 sur 5 étoiles

Missing Order

The original order did not arrive and I contacted the company.
They issued a replacement order which was received in 2 days. Correspondence with their Customer Services was amazing and they responded promptly and rectified the problem without quibbling.
I would thoroughly recommend the company.

4 novembre 2022
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Réponse de Bluesky Cosmetics

Hi Linda,
Thank you so much for taking the time to provide feedback. We understand how frustrating it can be at times and we're just glad we were able to resolve this quickly for you :) x

Noté 5 sur 5 étoiles

Hard Gel

I have been using Bluesky for years and it’s been the best one I’ve used.
I’ve recently bought the the ‘Hard Gel’ and it’s blown me away. It was on 2.5 weeks no chips my own nails have grown and the only reason why I did them again was because of the growth. My hands are constantly in water with my job and I can still have nice nails that are lasting even longer. It’s easy to apply you can use the extension foils but I’ve chose just to use my own nail. I can’t wait to see the growth again and it’s all my natural nail. Well done Bluesky!

20 octobre 2022
Avis spontané
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Réponse de Bluesky Cosmetics

WOW! Such a great review Rebecca, thank you! We're glad you love our products as much as we do. It's great to see the products are doing their job and then some, for you xx

Noté 2 sur 5 étoiles

Very runny watery polish

Very runny watery polish, difficult to apply. Result was not what I expected, got a lot on the skin of the nailbed. Just to difficult for me to use. Maybe for some -who are good in applying polishes- it works, but not for me.

22 septembre 2022
Avis spontané
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Réponse de Bluesky Cosmetics

We're really sorry that your first experience of gel wasn't as you expected. If you would like some help with your products or even any suggestions for other products please contact our team info@blueskycosmetics.co.uk with your order number and they will be more than happy to help x

Noté 5 sur 5 étoiles

Fab Service!

Great customer care. I emailed after receiving a broken polish on the post. I expected to wait at-least 24hrs for a reply but had one with in 2 hours. Along with an email letting me know a new polish was on the way. You cant fault that. Plus the polishes are great!

14 septembre 2022
Avis spontané
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Réponse de Bluesky Cosmetics

Always happy to help Heather x

Noté 5 sur 5 étoiles

blue sky nail mail

Have a monthly subscription with blue sky always on time and great products.I love the fact you can delay an order if you need to or change your subscription .Good quality products and great offers

30 août 2022
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Réponse de Bluesky Cosmetics

We love our Nail Mail family! Great feedback. Thank you so much! x

Noté 5 sur 5 étoiles

I love buying from bluesky cosmetics 🙂

I love buying from bluesky cosmetics, they sell long lasting, good quality gel nail polish and have such a wide range of beautiful colours to choose from! They are well priced too! Everything on their website is super easy to find as well 🙂

2 septembre 2022
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Réponse de Bluesky Cosmetics

Thank you for such amazing feedback. It is great to hear that you love our whole range! xx

Noté 1 sur 5 étoiles

Very disappointed

Very disappointed! They failed with the delivery and this week was the 3rd time in a row in trying to send me the items. I still haven’t received my order , after 2 attempts of failure because my address was incorrect in their system I have requested a full refund and instead they said they have now correct it and a new delivery will be sent . Again nothing and no refund.

I have used before their products but ordered them from Amazon , this time I had a voucher to be used on their official website. If I knew I will go through this situation, I wouldn’t order it.

I wasted my time in waiting for something that hasn’t even arrived.

10 août 2022
Avis spontané
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Réponse de Bluesky Cosmetics

Hi Alisa,

We have looked into this with our team and can see that your order was shipped a total of 3 times with each of them showing as delivered. We understand that the original address you had used was incorrect and then our system did not update for your second parcel. For this we are very sorry.

For your third this was checked by yourself and you still did not receive although delivered. We can only apologise that your first experience was not as you had hoped and if you would like to contact our team again we can look at alternative options for any future orders.

Thank you for taking the time to offer feedback, it is very vaulable to hear from our customers so we can continue to improve the service :)

x

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