My package arrived very fast and was packaged well. All my items were just as described except from one, which I got in touch with customer services about. I had a great customer service experience w... Voir plus
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Love my purchase from Blusky Cosmetics: my gel starter pack with lamp came quickly and beautifully packaged and I have loved trying out gel nails for the first time at home. The lamp is easy to use, h... Voir plus
L'entreprise a répondu
I recently encountered an issue where a discount code didn’t work due to an error on the website. Thankfully, Katy provided excellent support! She responded incredibly quickly and offered a very eff... Voir plus
Poor customer services, items paid for on the 1st January but not dispatched from Bluesky until the 13th. Instead of being honest about backlogs at Bluesky they unfairly blamed Royal Mail for the dela... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The official UK HQ of Bluesky gel nail polish; a global beauty brand that helps women to discover their ultimate beauty and individuality in their everyday lives.
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Great Customer Service
I emailed the customer service team at Bluesky and received a response from Katy and had my order sent out all within an hour! Fantastic service and the products I've been ordering for years are always great quality.
Seriously the best company!
I’ve been using Bluesky for a very long time. Beautiful colours, easy to use, lovely coverage and last well.
I emailed them a few years ago to ask about there numbers (they changed them but colour was still the same) and they replied straight away.
I’ve just done an order and stupidly ordered a couple of the same colours I already have! Emailed them asking if I return them would they do a swap, again the quickest reply and they said yes! What a company!
I received a mystery box
I received a mystery box, brilliant items great value ,had a small issue so emailed in and it was resolved in less then 24 hours ! Great customer service and great products. Will continue to use for many years !
This nail gel is the worst product I…
This nail gel is the worst product I have ever bought online and I would like a full refund to purchase another brand
It smells ghastly and the smell lingers on which makes me nauseous, the colour is nothing like what’s advertised and it isn’t a gel polish.
This company is supplying rubbish and they should not be trading
Great
I’ve been using your products for a while now and absolutely love them. They stay very well and the colours are vibrant and beautiful.
Fabulous nail colours
I did not realise the old address was…
I did not realise the old address was on my order Katy very kindly changed it to the correct address i am looking forward to receiving the gels
Excellent service
Incredible service
Incredible service! I chose the wrong colour so I contacted the cst team and within 24 hours someone came back to me and allowed me to swap the colour for something suitable! I have always used Bluesky products, the gel is far superior to other brands and stays shiny for a long time. Thank you Bluesky :)
Tough delivery outside of UK
The fact that the goods in the order were sent as a letter instead of parcel brought some confusion for the delivery process because it was not possible to track the delivery. In addition, I had to fill a tax clearance and wait in uncertainty if it goes through finally.
As for the goods, nail polish is a bit too watery, primer couldn't hold couple of nails for several days, but cuticle oil is quite nice.
Changed my order with ease
Changed my order with ease, great customer services and very quick reply
I've never had any problems with blue…
I've never had any problems with blue sky products what so ever i use their gel polish on all my clients , i have had clients that have had it last up to 9 weeks other than nail grown very pleased & would most definitely recommend
It was amazing
Bluesky get it right
I have found that Bluesky always have great gel colours that last well. Recently after an error with an automated name and address, Katy at the Customer Service team was excellent. I made contact by email on a Sunday morning and by the afternoon my order was being resent. I would definitely recommend Bluesky - not only for the great range of products but also because they want to get it right for their customers.
Great products
Have ordered from Bluesky for years, great products and quick delivery. This time I ordered the builder gel for the first time - bit nervous to try it , but was easy to use and very effective. Slight issue with the colour I'd ordered, but customer services sorted it quickly and easily. Great company to buy from
Appalling customer service / great polish
Edit:I called royal mail this morning, they confirm Bluesky have printed the label for my order 8 days ago, but not posted it off yet. I have still not heard from bluesky. (2nd Edit: bluesky contacted me after I left this review and said what Royal Mail had told me was incorrect. Either way...12 says on and I still await delivery. Bluesky have said if the delivery does not arrive within 14 days they will issue a full refund. Shame they send out their orders by 2nd class. Our orders are more important to us customers...so 1st class would be much better with an option for paying for next day maybe?)
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We love the range....however the 1 star is for customer service. Ordered 23 colours to upgrade our range. So big order. Ordered over a week ago and still not arrived. Did get a reply at first but only apologising not offering any help. Been emailing for last 3 days begging for a call or help but I'm being totally ignored. There is no number on their website. So what do I do?....cancel payment with credit card? Have clients booked for function next week.They could dispatch repeat order and if 1st order turns up I could return it. But staff at Bluesky ignoring me so this is only place left for me to ask them to pleeaassseee help.
Good Quality Products, waiting on a membership with solid exclusive colours.
I love their products and my nails always look amazing. Ordered something during the weekend and received it on Wednesday which was good. Only bad thing is they seem to constantly do shimmer after shimmer colour and I had to stop the monthly subscription which is a shame because I love the surprise concept of the thing. I subscribed for 8 months and only 1 of the months didn't I received a shimmer colour. I was absolutely craving for solids. When I made them the suggestion I got a response in instagram "you can never have enough shimmering ". 1 star for listening to your consumer. The Good review is because I can still buy solid colours independently and they are good quality.
Excellent customer care
Excellent customer care. Always very quick to dispatch orders, and recently contacted customer services with regards to a promotional discount - and Katy was super efficient and helpful in resolving my questions.
Great products...Good value
Great service and quick delivery
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