Bank of New Zealand Avis 133

I’d like to make payments to new payees from the bnz website. I don’t want another app.
I am unable to email the bank from their own website or use my Visa card because I must authorise through their app. No thanks!

My grandmother passed away without a will. My father is trying to get access to her bank records because we have serious concerns that her other children were defrauding her. We need their permission to be granted access, of course they have said no. The BNZ fraud team have said we still can’t access her records without their consent. Bloody stupid. We don’t have the money to pay lawyers or go to court. Disgusting treatment from BNZ.

Frankly dealing with BNZ is not a good experience. In the process of cancelling a credit card and reissuing another one, the operator just 'forgot' to issue another one so I am totally inconvenienced by the bank. Seriously poor service BNZ - please catch a wake up.

I do not like dealing with this bank for any of the business related transactions. The bank is vague and it takes multiple, time consuming attempts to get even simple things done (like adding one of the credit cards that I opened to my online portal)

If you want to
Embarrassed use BNZ !! Their app offline lot so you cant transfer funds !!! Cant do business transection cant pay the bill. Awful embarrassed experience i will never use it again and abou to move my account to ANZ OR OTHER BANKS

I opened an account at BNZ in 2017 whilst on vacation primarily to save as interest rates in the UK were at 0.05% on an ISA, whereas in NZ they were 8%.

I also opened a holiday fund so I could you use it when I returned, which I have done 4 more times and this February I return again, but unfortunately this will be our last time.

So to get all my eggs in one basket so that I can use my money and transfer it all into a daily account, I have used the BNZ app and then they emailed me. Cici at the Northwest branch in Auckland has been absolutely fabulous, she has arranged everything, including sending me a visa debit card so I don’t need to take money from
the UK.

It’s really odd, I can get a response and talk to someone in a bank at the other end of the world over 18,000 away and arrange things, I can’t even phone directly to my bank in the UK or get a direct email address!

Now all set for our months camper vacation in NZ. A special thank you to Cici. 🙏

You got scammed? It’s on you.
Someone used your cloned debit card ? It’s on you
Mortgage rates through the roof and they are not fixed so any day your payments can double , just like mine : from $4290 to $7917

40 years a customer of BNZ. They used to be a great bank that provided great customer service.
That is all gone now.
They seem to take any and every opportunity to obstruct and create difficulties, there is no common sense or logic. Do yourself a huge favour and choose a different bank.

They are reliable and great to deal with and have helped me get finance when the odds were stacked against me but I really needed it and I have repaid my loan almost and have had a good experience of this bank.

Worst bank ever,you can't use their card outside of New Zealand,they just block it and deleted my account.Strongly do not recommend.

Worst bank in nz hands down. Really equated technology and processes. Customer satisfaction is not a priority only profits. Don’t bother complaining as nothing gets resolved. Everytime I deal with BNZ, I found myself not getting the assistance I needed.

Mortgage experience was smooth and efficient. I may have got lucky, however I had all the information ready and the BNZ staff were incredibly helpful and appreciative that I put the effort in to make sure things would go smoothly. Things were processed on time and quickly, giving me the confidence to put the offer in on the house I was looking to buy. Awesome work all round. Some areas for improvement in terms of their overall banking features, but generally are good to work with.

Kia Ora koutou, I now live in Australia but still keep my BNZ accounts, recently our cards were sent out to us and never arrived. We had updated our contact details earlier but our alternative address in NZ was still listed.
I rang BNZ overseas contact and spoke to Tania within minutes, she was amazing, understanding and helpful, from there we spoke to Akbah (not the comedian and puppet), he was very helpful and sorted all contact updates. Very very pleased to give this review as in Australia we have so many issues with customer service at banks. Well done BnZ, ngā Manaakitanga, Steve….

The worst bank! After being a customer for more than 15 years I was treated like a number. They suspended my account, closed it and referred to a debt collect agency for the sake of $100 over limit that I didn’t even know about (no longer in Nz so don’t use the account regularly). They sent me emails that unfortunately I missed and were never opened until I was told about such emails while on the phone with their customer service. My mother had been unwell and I had more pressing issues to deal with at the time. No one ever tried to call me to at least say the account was being closed and referred to a DCA. The letter they supposedly sent has never arrived to this day either. I will take my business somewhere else when I return to NZ.

I am so dissapointed of this bank , I am not a customer of bnz but I am waiting for a payment from bnz to my Kiwibank account . Payment has been made Saturday at 6:20pm Saturday and it’s already Sunday 12pm the payment still not showing on the account were not talking about hundred of dollars here it’s a thousand , to this kind of experience I won’t recommend this bank to myself neither my family and friends. Let’s say their system is down or there’s maintenance but come on 24 hours after payment has been made and still not receiving it is to much. I Am sorry BNZ but you gotta fix it.

C Grant cannot use a phone or communicate effectively with an overseas client. She sends me an 0800 number on all her communications to use while i am located in Australia - it is known to her - I cannot ever call her in Australia from this 0800 number as it does not work. I have told her this but she doesn't provide a direct line. This Is a vindictive employee is my experience- she deliberately ignores facts - she Does not return international phone calls I have made - C Grant does not respond to emails that I have that show they have a read receipt 🧾- the email has been opened by C Grant and read by C Grant. My experience is she Rewrites facts to her agenda ( perhaps to get a bonus) . I Used the 0800 number while physically in NZ - I had the same experience as the last trust pilot report dated 28 April where Poor and No service is noted by another BNZ customer = No Service. The BNZ has a very low score and problems with contact date back yesterday to 2022 from Trustpilot reviews. ****The BNZ I have known and loved for 40 years does not exist is my experience with C Grants behaviours.
***** Other BNZ staff I dealt with in Auckland could use a cell phone - could respond to me & care about people.
***I asked for this person C Grant who can never be found to be removed from my file due to her excessive and unkind ways and the fact they make me ill from their bullying. I also copied parties above her - to a week of waiting with no response by others to take her off my file

Staff need more training and language barrier has become an issue at times.

A terrible bank to try and get hold of - whether that be by phone, or the banking app. They ALWAYS "experience more calls than expected", and the "please continue to hold" voice is grating, as it replays about every 30 seconds!!! If you have a floating mortgage rate, be prepared to wait a long time for this to drop, and after they finally decide to lower it, it won't go into force for a couple of weeks.

After losing my smartphone, Denise at the Silverdale branch helped me secure my accounts ect and laid my fears to rest. When I purchased a new phone Denise got everything back up and running making my drama dissappear.
A very patient and lovely lady, very calm and collected. The Silverdale staff are amazing. AA+. Thank you so much 💓

Great Bank . Have promptly sorted out online frauds when reported. The banks outlets are wonderful and simply love the atmosphere whenever I go. Will be always with BNZ.