Bodycon Collection Avis 

I attempted to return a brand new, unopened dress, and my request was refused without any explanation. I never received my refund, and the items were not sent back to me. This experience feels like a scam, and I strongly advise others to be very cautious before ordering from this company.

Updating:I returned the dresses within the return window, and according to the DPD tracking information, the items were delivered and received by you on 12th September. I have already sent you the return confirmation and the return label via email as proof.
Despite your 60-day return policy, which is clearly stated on your website, you have refused to issue a refund and instead offered me store credit—which I still haven’t received. I would like to make it absolutely clear that I do not want store credit. I am entitled to a full refund, and I am formally requesting that this is processed immediately.
To make matters worse:
You originally sent me the wrong dress – I ordered a mini dress, and you sent a midi version instead.
I waited nearly 5 weeks to receive the correct item.
After returning the items on time and providing proof of postage and delivery, you are now refusing a refund, which is unacceptable.
This entire experience has been extremely disappointing. If I do not receive my refund promptly, I will have no choice but to escalate this issue by filing a formal complaint with the relevant consumer protection ombudsman or trading standards authority.
Please resolve this matter urgently and confirm when the refund has been issued.

UPDATE: the reply below is a lie, I emailed the team several times and responses always came days later with the exact same reply just in different order each time.

The last email response I quote:
“ Hi Santiago,
Thank you for your patience. We completely understand how frustrating it is when your order shows as delivered but hasn't reached you.
As per our Shipping Policy, once an order has been marked as delivered by the courier, we're unable to issue a refund. Your order was safely packed and dispatched from our warehouse, and from that point, the courier is responsible for getting it to you.
It's important that the shipping address is entered correctly to ensure successful delivery and customer's monitor the tracking updates closely.
Since the tracking system confirms your parcel as delivered, we must rely on the courier's verified delivery record. This policy helps protect both our customers and our business, and ensures we follow standard courier and insurance procedures.
We've raised an urgent claim with Evri to clarify the delivery details and confirm the exact location of your parcel. At this time, as the recipient, we kindly ask that you also contact Evri directly using your tracking number to obtain additional information on where your parcel was left. We'll continue to monitor the situation and update you as soon as we hear back.
As a small gesture, we've included a VIP10 discount code for 10% off your next order, which you may like to use toward a replacement.”

After taking my money and not delivering the product they decided to offer me as compensation a 10% discount voucher on my next order. honestly JAW DROP.

These people are running an absolute scam and don’t take any responsibility.

They charged £8 pounds for delivery and chose the worst service possible and now are not even taking responsibility for the loss of this order. basically telling me that it’s my problem.

9/10/25: I bought a dress from Bodycon Collection that never arrived. The tracking showed it was shipped, and two weeks later the carrier tracking was updated as “Delivered.” I never received the package.

I contacted Bodycon Collection by email multiple times and provided the tracking information and address. Their response after many messages was simply that the order had been “marked as delivered.” They refused to investigate further, replace the order, or issue a refund.

They supplied a “proof of delivery” photo — but that photo does not show my house, my street, or the delivery location I supplied. The image is inconsistent with the delivery address and clearly does not support that the parcel was delivered to me.

What I expected:
• A prompt investigation or escalation with the shipping carrier.
• A refund or replacement when delivery could not be verified.
What I actually got:
• One-line replies saying “marked as delivered” and no resolution.

If you value your money and want a seller who stands behind their deliveries, avoid this company. I’m now preparing a chargeback through my bank and will be contacting consumer protection.

Checkout was easy enough. Wish it would’ve let me do Apple Pay tho so I didn’t have to type my card info in.

I ordered a dress for my daughter in a small her usual size, I payed £8 for delivery which took 2 weeks to arrive! When the dress came it was huge and did not resemble a small in the slightest and had to be returned. When I proceeded to return, I only then realised you can’t return an item for refund if in sale items, YOU ARE FORCED to take a gift card MINUS the return delivery fee! £12 in total for a £56 dress that is useless! When you look more widely at your website, everything is supposedly on sale - very crafty sales technique as you are then FORCED to buy something else or lose your money completely! A very costly experience, would not recommend this company ! Disgusted!

DO NOT BUY FROM THIS SITE!! Bought a couple of dresses from here to try on and decide what one suited best one arrived faulty, spent a lot of money to be told they do not accept returns only store credit or gift cards, this is not stated clearly on there website, will be taking this further

These are the best quality dresses. Well made,true to size ,fit incredibly well. And super fast shipping. I have brought several dresses and will be buying many more. Very happy customer

Do not buy if you live in UK.

My best friend ordered several dresses for her 40th bday when arrived the condition of some of the dresses were poor/faulty. Had to return the items and to return to AUSTRALIA they charge £120! Even though the items are faulty. SHOCKING. Don’t do it.

Fast shipping, got the exact same outfit as advertised and was perfect. Credit received fast and great communication

Dress was amazing but too small on bust
Communication was helpful
Exchange easy

I received helpful emails immediately, and the website wasn't too complicated. I'm excited for my dress.

Dress was amazing, true to size and delivery was as guided by the website.

The dress is absolutely perfect!!! Perfect size and fit... Can't wait to buy more colours

How easy and accessible the website it.

Lovely quality of the dress I ordered. It arrived on time and the price was fair.

Great service and. Love the dress

It arrived on time. But not in time for mt bday dinner. I ordered Another dress for a wedding. I can’t wait to try it.

Really fast and effective resolution. Much appreciated

The Bodycon products are fabulous and such good quality . But on top of this the service and delivery time from order to receiving is so very prompt . Thank you Bodycon

I had a special event to attend and they shipped and delivered my dress in time. Kept me update on the delivery first class customer service. Will definitely be ordering again in the near future. It only took 6 days for my dress to be shipped and delivered to the UK. Which to me is excellent service and it was not express delivery absolutely fantastic service 💯