BON PERGOLA Avis 

163
•
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We’re extremely happy with our Bon Pergola Weatherproof 15' x 19' in Dark Grey! The pergola is beautifully designed, feels solid and well-constructed, and has become the highlight of our backyard. T... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

First off, we love the pergola. 13x19 Pergola V1. We added motorized screens, motorized louvers and two fan beams. Basic installation went well but I would recommend 3 or more people. Lifting the... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

We had a few bumps with the wall mount instructions and fan beam instructions but we were able to speak with a live person who sent us additional info and worked with us to resolve the issues. We lo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great service. Beautifully designed. Only issue was glass doors where shipped instructions differ from online instructions. My installer used the packaged instructions which causes the doors and fr... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Fabricant d'abris voiture et de pergolas

À propos de BON PERGOLA

Écrit par l'entreprise

Smart Shopper’s Choice for Pergolas

Looking for a sturdy, affordable, and reliable pergola? Choose BON Pergola—the ultimate choice for smart shoppers. Our pergolas are built to last with top-quality materials, ensuring you don’t need to worry about warranties. Durability and craftsmanship are guaranteed, making it a no-brainer for savvy buyers.

Our competitive pricing means you’re getting the best deal without sacrificing quality. Plus, we offer exceptional customer service, always ready to assist with any questions or concerns.

Join the growing number of smart shoppers who trust BON Pergola for a seamless experience from start to finish. Our combination of unbeatable quality, great prices, and outstanding customer service makes us the ideal choice for anyone looking to invest in a pergola that will last for years.

Contact us today to learn more about our pergolas!

BON Group: We have been manufacturing top quality components for over 40 years and outdoor aluminum pergolas for over 10 years. Premium quality parts are simply part of our standard. 


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

163 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(163)

58 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Yodoko shed

The Yodoko shed is relatively easy to install. There was not sufficient amount of the shelf clips provided. I had 4 shelves and 4 shelf rails in the package, however, I was able to install only 2 shelves with the provided shelf clips. The company, Bon Pergolar was very responsive to my request and sent me additional shelf clips for free. Great company and very good product/shed

18 janvier 2026
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Réponse de BON PERGOLA

Hi Inga,
Thank you for the review!
We will always do our best to support!
BON Pergola

Noté 5 sur 5 étoiles

Amazing customer service and product

We have been impressed with the customer service from the day we visited the showroom. Every call during set up was answered promptly. The quality of the product is top notch.

8 janvier 2026
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Réponse de BON PERGOLA

Hi Michelle and Dave,
Thank you for the review!
Doing our best to make sure you understand every step you are going to take.
Enjoy your pergola!

Noté 5 sur 5 étoiles

Very strong posts and rest of…

Very strong posts and rest of structure, the integrated LED is clean looking. great follow-through customer service on little issues like a bent louvre.

5 janvier 2026
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Réponse de BON PERGOLA

Hi Roy,
Thank you for sharing!
Let us know if there is anything you need via phone or email at any time!

Noté 5 sur 5 étoiles

Great product

Got our pergola about 2 summers ago. Still looks great and have had no issues. Got the heater on in April 2025 and it has worked wonderfully. Easy install.

28 avril 2025
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Réponse de BON PERGOLA

Hi Jonathan,
Thank you for your review!
Enjoy your pergola!

Noté 5 sur 5 étoiles

The customer service is amazing

The customer service is amazing. When you call, you speak to a human. I completed a large complex project and the team at Bon was great from start to finish (and after). They helped with design, delivery, installation and post-installation questions. I cannot say enough about the customer service. 10/10.

5 novembre 2025
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Réponse de BON PERGOLA

Hi Ben,

Your project is amazing! Glad everything went smooth.

We hope you enjoy your pergola all year round!

BON Pergola.

Noté 1 sur 5 étoiles

need better communication

need better communication - use AI

14 novembre 2025
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Réponse de BON PERGOLA

Hi Richard,

Sorry for the miscommunication. One of our guy know what you need, but another person pick up your phone and listen to what you need and prepared as you said. We totally agree that we can do better.

Then the exchange wasn't rapidly done was also another situation we faced during thanksgiving event.

Pergola went well that we know for sure, and hope this screen goes well!

BON Pergola

Noté 5 sur 5 étoiles

Great quality products and awesome…

Great quality products and awesome support if you need to call. Spent 17k on a pergola + extras and very satisfied with how it’s performed and held up in the heat.

12 décembre 2024
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Réponse de BON PERGOLA

Hi there,
Thank you for the review! Enjoy your weatherproof pergola =)
BON Pergola

Noté 5 sur 5 étoiles

Great People to work with

The person that we worked with was great and the product was delivered without any issues.

30 octobre 2025
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Réponse de BON PERGOLA

Hi James,
Thank you for your review. Enjoy your pergola!
BON Pergola

Noté 5 sur 5 étoiles

After extensive research, we chose Bon!!!

We purchased a Bon Pergola after searching both locally and on the web for all the options to cover our 15’ x 24’ back patio. The rear of the house faces south here in North Carolina so we have full sun ALL day, all year. Aside from wanting some shade to enjoy our back yard (overlooking the 18th hole on our golf course), we wanted to reduce the solar gain in the south facing room.
The Villa Pergola 2.0 (19 x 13 freestanding) fit the bill perfectly both in size and with a surprisingly low cost compared to other quotes we got. After obtaining all the permits from the HOA and the County, we ordered it with extended 9’ posts in white. It came surprisingly fast from California to North Carolina and was delivered professionally to our home with care.
My son and I built and installed the pergola in under 6 hours. We did need a 3rd helper to raise the 19’ beams and my wife unpacked all the parts while we worked…so I guess it would be 4 people if I’m being honest. The pergola was manufactured incredibly precise, the instructions were impeccably accurate and easy to understand, all the parts fit perfectly and the finish did not scratch or get damaged at all during assembly. My wife and I were very impressed with how carefully everything was packed and the quality of the pergola.
Once completed and installed I was able to then construct the barbecue island I planned to encompass one corner. We love and HIGHLY RECOMMEND Bon Pergola for anyone considering a purchase like this.

10 septembre 2025
Avis spontané
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Réponse de BON PERGOLA

Hi Doug,
Thank you for sharing your full experience!
Really glad things goes well and you are enjoying your pergola!
Have a wonderful time with BON pergola!

Noté 5 sur 5 étoiles

Great customer service

Great customer service. We had issues with one of the shades not being the correct size due to some manufacturing issues. After FaceTiming with customer service we received a new one that fit perfectly.
Great quality pergola and looks beautiful.

16 octobre 2025
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Réponse de BON PERGOLA

Hi Tanja,
Glad everything was going well afterward!
Enjoy your pergola
BON Pergola

Noté 5 sur 5 étoiles

Amazing experience

Amazing experience, installing this product. The quality of materials is outstanding! It is a great value compared to other similar products.

28 octobre 2025
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Réponse de BON PERGOLA

Hi Keith,
Thank you for your review!
Enjoy your pergola.
We will be here through out the journey of having the BON pergola!

Noté 5 sur 5 étoiles

Pergola has created the perfect space.

Pergola looks amazing. Fit's perfectly. The installer who BP recommended did an amazing job. It was legitimately the perfect purchase and process. Will be back again for more.

16 octobre 2025
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Réponse de BON PERGOLA

Hi Ian,
Thank you for the review! Always glad to see happy customer for sure!
Enjoy your pergola!

Noté 5 sur 5 étoiles

Great product

Great product, packed very well and installation was a breeze. Two guys four hours.

23 septembre 2025
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Réponse de BON PERGOLA

Hi Mark,
Glad it goes smooth!
Enjoy your pergola.

Noté 3 sur 5 étoiles

I think the product is awesome, however..

I think the product is awesome, my issue was the delayed shipment, the heater and a LED light cable were not with the initial order, hardware packages were not labeled and some of the base plate holes did not line up with the posts. I like directions the old way ..on paper..step by step !

29 septembre 2025
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Réponse de BON PERGOLA

Hi Bob,

I am glad we figure it all out through the text and phone. Sorry that this custom order was not labeled properly. We will do better for sure! Thank you for all kind of suggestions in the same time. And sorry for lighting part that was delayed. (at least the main pergola was not delay).

Totally get you on the paper instructions part. We will find a way to make it happen even for the custom order!

We like you as a customer for sure. Let's us know if there is anything we can help with, and you know where to find us!

BON Pergola

Noté 5 sur 5 étoiles

High quality kit with clear…

High quality kit with clear instructions. Everything fit as designed, all the holes lined up, and it all works as it should. I'm impressed with the quality of the hardware, and it took me and 2 helpers 3 hours to erect it, and then me another 1 1/2 hours to finish it, including the time needed to break down the highly effective shipping cartons. You don't need a professional to do this if you have ANY erector set experience and can read directions.

20 septembre 2025
Avis spontané
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Réponse de BON PERGOLA

Hi Michael,
Thank you for your review.
Glad it goes smooth. Doing our best.
Enjoy your pergola!

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