BON PERGOLA Avis 

The quality of the pergola and accessories was sub par, the details and specs online are all incorrect and outdated, as are instructions, worst of all, the sales team is entirely dishonest, misrepresenting policy, product details, and entirely untrustworthy as we agreed un writing about return details extremely generous for Bon Pergola, after they stored a mis delivered item unauthorized on our property as well, then they attempted to reneg and not refund any amount of the item, although the product arrived damaged and we kept part of the damaged item as well in exchange for partial refund. Absolute nightmare. Buyer beware!

The "paper instruction" is also not up to date whatsoever. The item that was left was NOT in box and identified as incorrect, yet left anyways for weeks in addition to trash crates not associated with order we addressed separately at much inconvenience I did not go into those details here. I also supervised this for over 2 hours before changes were improperly made without my supervision after signing. The boxes appeared fine, but damage was identified and documented and sent after opening. For the return - INCORRECT, YOU ARE MISSING AN HOUR LONG PHONE CALL AND EMAIL WRITTEN AGREEMEMT AND PHOTOS SENT in which all details of return were confirmed that your company is no attempting to reneg on after arranging return and also complaining we did not repackage your mistaken delivery when we likewise sent photos of items before transport. You are also trying to blame the shipper in a manner that makes no sense as you ship with different companies. We cannot begin to comprehend why you are complaining about a shipment issue insirance issue when that has nothing to do with us or our return, perhaps to deflect and make an excuse? And again, video and photo show boxes. We have documentation of damage sent to you via email. Lots of "suprises" that are in fact not a surprise but willful ignorance and deflection.

- Team Sanity

Seems to be a well made product , Was relatively easy to put together . Just be prepared for large delivery and might have to have additional help or equipment to unload. Customer service has been excellent without a lot of buttons to push in order to talk to someone.

The team worked with us to meet our specific needs. They gave us a great product at a good price. Very happy overall.
Areas that could have been improved were around more detailed installation instructions. Had to go back and forth and do a bit of searching to find what we needed. The big pergola remotes had no explanation as to how they worked and how they worked with the small light remotes. Also, can’t get the Bond box to connect with the pergola lovers.
Works I buy again and recommend to others, absolutely. Very happy with the product.

After researching extensively, I chose Bon Pergola for our motorized pergola—and I couldn't be more satisfied. From the start, their customer service was exceptional: responsive, knowledgeable, and genuinely invested in finding the right pergola for our space.
We went with the Villa Pergola model, and its sleek design and sturdy aluminum frame have exceeded all expectations. The motorized louvers give us total control over sunlight and airflow, and even through intense weather—heat, wind, and a sandstorm—it stood strong.
Special shoutout to BlueFiks Company, who handled the installation with precision and professionalism. Their team arrived on time, worked efficiently, and ensured everything was perfectly aligned. Their attention to detail really enhanced the whole experience.
Bon Pergola also accommodated our delivery timeline, letting us prep the patio first—a huge help. The integrated LED lights added a beautiful ambiance at night, and the customizable colors are a surprisingly fun touch.
One standout moment was when Bon Pergola replaced a broken heater without hesitation, even after we’d had the box unopened for over a month. That kind of service is rare and appreciated.
In short, Bon Pergola delivers outstanding quality, and with BlueFiks' expert installation, the results speak for themselves. I highly recommend this duo for anyone looking to upgrade their outdoor space with elegance and durability.

exactly as advertised. Delivery seamless. Everything works

Great pergola build and customer service.

Everyone was great in assisting me with my screen replacement. I’m very happy with the Weather proof Pergola. The lighting is great and the unit is built well.

Besides the extremely good looking and well constructed Pergola the staff who assisted me from purchase to installation was amazing. This is a very good company with an obvious culture that wants to please the customer.

Good solid aluminum pergola, well made.
Great and friendly customer service.

We Love Our Villa Pergola!

My husband and I couldn’t be happier with our new Villa Pergola from Bon Pergola! It looks absolutely amazing in our backyard—modern, stylish, and super high-quality. It’s everything we ever wanted.

We went from wooden deck to pavers and added a pergola to protect us from the Chicago sun. It has completely changed how we use our outdoor space, and we’ve already gotten so many compliments from friends and family.

We installed it ourselves with no problem! During the building process, we experienced extreme heat, to wind and sand storm, yet the pergola held - even though we have yet to anchor the legs to the footing! The instructions were clear, everything was well-packaged, and they even held the delivery upon request until we finished our pavers.

Bon’s customer service has been incredible too. From the start of our project, prior to purchasing the Villa Pergola, we asked if we needed a footing and if there was an option to change the color of the lights that came with the pergola. Jeff was very knowledgeable and upfront about the requirements even though we expressed we were hoping we didn’t want a footing. Bon ended up supplying us with the lighting color we wanted and walked us through how to change it. Anytime we had a question, someone got back to us quickly and was super helpful and friendly. They also replaced the heater that it came because it was broken even though we were in receipt of the heater for over a month (without opening). It’s so nice working with a company that actually cares about their customers.

If you’re thinking about getting a pergola, we highly recommend Bon Pergola. The product and the support are incredibly amazing!

After spending a lot of time in researching custom motorized pergola contractors and other off the shelf pergola brands like Hanso, Pergolux, Luxury Pergola, Ovia and a few others I finally decided to go with Bon Villa Pergola. What led me to this choice was the price, availability of the customizations related to the height, smart sensors (rain/wind/sun etc.) and wide variety in motorized screens. Their installation instructions can be better but they are very responsive to the text/call based support requests and questions. They also didn’t try to sell me their most costliest models as they understood what I was looking for. I will strongly recommend them based on my personal experience with them.

Awesome support for any questions.

Fast shipping and reasonable pricing. Overall a great product.

Did everything as describe in the manual and watched the video a few times. However, you need a third person when installing the side panels. I secured the first side panel with the supplied hardware as my wife was holding it and went to get the other side panel and my wife let go the first panel to help hold the second panel and a gush of wind blew the panel down. The hardware to hold the panel was not sufficient. Needed a third person. The bottom of the panel got damaged. Had to try to fix it by bending it back into place. I was not able to bend everything back in place but got most of it. The cover that hides the adjustment for screw for leveling does not sit correctly from the damage.

This is great extension to patio. Easy to install. We really enjoy it. Bought it with shades, which works perfect for sunny or windy days.

Went with the Villa 2.0, mainly because it could span the full 19feet without a center post. Overall, the unit is great and delivery was quick. I did have an issue with the screen having a small tear in it, seems the packaging could have been done better. I contacted customer support, within a week I had a repalcement screen. The support was great and responsive!!!
Couple things,
1) The 13x19 is big and heavy. On the delivery luckily the driver helped unload. If I was doing again I'd upgrade the delivery.
2) Assembly, 4 of us did the complete install (not including the blind) in under 4 hours. Have several ladders to make it easier.
3) If ordering the screen, the instructions as a bit laking, I found several versions of the instructions and used all of them. Once I figured it out it was pretty easy.
The finished product is really nice! Feature set is excellent and the company was great to work with. I would definitely recommend them to anyone buying a pergola like this.

great service always!!
Attttt