Boots Ireland Avis 757

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I ordered a number of items on the
€12 Tuesday offer 3rd June. Total 72 euro
I was charged €72 before the items shipped.
Subsequently 3 items were cancelled.
No refund.
Rang customer service. Couldnt deal with it on the phone.
Had to email.
Waited several days ... no response.
Eventually got my money refunded 20th June
Never received any explaination. You would think that I was stealing €36 rather than Boots.
Customer service send emails from a noreply address but do say please contact us again.
Woeful service

Last Thursday evening near 7pm I was in Boots Sligo getting photos developed that i needed urgently. The staff member that assisted me was absolutely amazing and went above and beyond to assist me. I didn't get her name unfortunately! She was lovely and bubbly and made the customer experience excellent. I got the photos printed that I needed so I am very grateful to her for her time and help. Thank you!

I was very disappointed by this boots trip, I walk over to the lipsticks to buy one and this worker looks at me and shows me the messed up elf tester and asked “ Did you do this? “ So I reply no and she just rolls her eyes and walks away. I was having trouble trying to find the one that I wanted and I asked the same worker and she says to me “ You’re just going to have to look your self then wont you “ in a sarcastic voice, she wasnt even busy and just stood there staring at me. I find one and ask again and same reply. I was distraught as I have never EVER had an encounter like this in boots ever. This was in the Liffey Valley Boots and the workers name is Julia.

When something goes wrong there is no one worse than boots. They delivered a poorly packed parcel to me where the items had burst with liquid spilling everywhere. The courier had packed it in a bag so once it arrived I took a picture and sent it straight back with the delivery guy. Boots are refusing to refund the order as the item has still not arrived back at their warehouse over a month later but this isn't my problem as far as I am concerned. Poor service, avoid.

71775444

Ordered 23rd of April 2025. Estimated delivery 26th of April 2025. It never arrived, no courier details were given, so Boots cancelled on the 3rd of May 2025. 

11th of June 2025 and still waiting for my refund. Have emailed about 10 times. 

I ordered in good faith, boots took my money but didn't fulfill their obligations to me. 5 weeks of emails and have still not received my refund.

No value whatsoever lately, and the gasses thing is this company thinks they are giving you good value, I don't understand it!!! It's a laugh 😃
Way overpriced on everything,
I used to shop with them for years but in the last year or two prices have gone bananas and also they are thinking they are giving you a bargain-???
It seems to the normal for all UK companies lately, which is a pity. 😡

Order click collect. Boots gone bad never shop in boots ie On 21/05 I order online click collect date for delivery was 23/05 but on 25/05 nothing.I go in shop and ask girl in shop saying you need contact customer care, Them says you need wait 7 day. After 7 day I contacted again email, phone call asking refund because parcel late 2 weeks ,and sound easy enough on phone I was promised refund, but after 4 days get I another email my refund claim failed , and again another phone call and this time woman on phone was rude not helpful . I ordered from boots few years and don’t have problem . From now I never ever gonna get anything from boots

Boots Blanchardstown.
I heard about Elizabeth Arden face serum capsules. It’s four types of them. I wanted to take a tester capsules each of type to test it before to buy because I have very sensitive allergic skin prone to acne, so I buy cosmetic very carefully.
The Elizabeth Arden assistant wasn’t there three days already, so I couldn’t ask any recommendation on these serums. I took capsules ( it’s 40-80 capsules in each tester bottle, so I didn’t took complete tester) to try it at home on clean face. The boots shop assistant came to me and said I could not do it, taster for use in store on my hand. I said it’s a serum for face , what point to try it on my hand and I could not try it on the face because I have make up on. She said: testers only to use in shop. I said: testers for customers,to increase sales, I can take taster ( a small capsule from the bottle)and try it at home. She said : don’t said to me what is testers are! She also said: could you imagine if everyone will be taking a capsules. It’s for what they are there!!! At the end : I took capsules with me to try it at home but my experience was awful, I was feeling like I stole something.
To all Shop assistants - please remember that testers, examples for CUSTOMERS to try a product before to buy. I am sure the Boots will not like it if I will buy this capsules for €120 and return them after one week, saying I have allergy from them.

What a horrible toxic corporate greedy way they operated the Black Friday Sale

Boots ‘extremely remorseful’ after pleading guilty over misleading Black Friday prices
The breach was identified by the Competition and Consumer Protection Commission (CCPC)

Shame on you Boots Ireland not surprised at your poor reviews

I ordered online using my husband’s Boots account for in-store pickup. When I got my order, one item—a mascara—was clearly used. It was unsealed, dirty, and looked like an old tester. Honestly, I was shocked and really upset.
I contacted customer service twice and provided all the requested information, but the account is in my husband’s name, they declined to assist me—even though I placed and paid for the order myself and responses felt generic. I am genuinely frustrated and exhausted from repeatedly following up without any real resolution.
This follows my previous order on 29/04/2025, which was delayed and wrong. Some items were missing or replaced, and I was charged incorrectly for promotional products. Although I received a refund after long chasing, I’m still waiting for a proper, non-automated response or explanation about what to do with the wrong items — yes, I’ve asked twice.

I’m notifying Boots Ireland by ticking the box, hoping not just bots check it all. I wish I could attach photos—Boots quality check team, if anyone monitors these reviews, please look at 2 emails with ref 72054288 and the pictures I attached. Do you seriously think this is acceptable?

Online Ordered 3 Boots No 7 night cream.
Received No 1
Complained Received No 2
No matter how many emails I send to Boots I cant get No 3
So if you order 3 for 2 you dont receive No 3

Boots Dawson street closed early. I had one purchase to make. It was meant to shut at seven but security guard shuttered up 5 minute before

Ordered fish oil supplements. For myself. Not pregnant or on any other medications. It’s been “under pharmacist review” now for days and days. The fish oils are not prescription and as a dietitian myself I’m so confused why this even requires review considering the upselling of supplements pharmacists and pharmacy techs have been at (unethically in my opinion) for years where evidence for same has been patchy at best. Oh yeah and they were happy enough to dole out weight loss shakes too without so much as a consult!! Within my order is nappies and wipes so not knowing when it will dispense means I’ve to go off now and buy elsewhere. Really annoying service won’t be using again

I placed an order with boots.ie. When the estimated delivery date had already passed but the status of the order was still at 'processing', I followed up with customer service. I received an email telling me to wait another 7 days (not including bank holidays), there was no explanation as to the reason for the delay or nothing to assure me that my order would be expedited just simply wait. I then received another email to inform me that 2 of the items I had ordered had been removed following pharmacist's review (one product was a facial cleanser, the other a body lotion?). I wouldn't mind but the only reason I placed the order online was because I had a gift card that I tried to use in-store but was informed that the gift card could only be used online!!! Why the hell would you have a gift card that could only be used online and not in-store??? I eventually received my order several days after their quoted delivery date. Today I tried to use the remaining balance on the egift card (because they cancelled 2 items there should have been money left on the card) but it said that the balance of the card was empty. So even though they cancelled 2 items from my order I was charged for them anyway. I also checked my banking app to see if I was refunded the balance onto my debit card but I was not. I've sent an email to their customer service but I'm not hopeful, I'll probably just get back some generic response. Very disappointing boots.

A somewhat large order placed on a Tuesday sat under "pharmacy review" for 10 days even though the only thing vaguely medicinal was a pack of Disprin.

After "pharmacy review" they decided they didn't have two of the ordered items - one of which was part of a 3-for-2 vitamin deal, so that deal was null and void. It still hasn't shipped after 10 days.

This is not the first time that a 3-for-2 items has mysteriously been unavailable after "pharmacy review"- negating any savings. It's not rocket science - it's either in stock when the order was placed or it isn't.

Customer service regarding e-mailed complaints consists of what appear to be rote replies generated by AI.

The CS telephone number rings out before dropping to a message that says "we're not here and you can't leave a message"

Note - I initially posted this on Trustpilot UK as even the link CS sent me went to the wrong website.

dispensing Staff in Tullamore frequently get the pick and match order wrong (just repeat list of packets of drugs). Firstly cannot accept their errors or apologise for their mistakes . Humble Staff in Argos Amazon etc rarely get their orders wrong. However, fully qualified sloppy pharmacists ( less than humble ) usually get pick and match order wrong! Then insist you wait, and then take packets of drugs that you have already said you do not need this month! Terrible attitude assuming customers are fools

Can't trust what customer care says, really disappointed. Loyal customer gone.

I had a lovely experience with Annemarie from the beauty crew here on Monday she’s a credit to customer service and loves her job. Well done

Terrible Experience.... they made technical issue, charged my order twice, then not processed the refund correctly, after many emails discussion, they refused to respond any emails. If you can avoid it... avoid it