Bother Avis 7 327

I have never received the order..twice they said it was on way!! 2 weeks later still waiting for my money bk....If I have to wait much longer they will hear from my solictor

I made a Trustpilot account specifically to write this review because I cannot believe what a bad experience this has been, it's just so bizarre.

I received a voucher for Bother in a monthly magazine subscription I get, so thought I'd try them. I browsed, added dozens of items, and went to check out.

I had to create an account to check out, which I did, and then the site refreshed to log me in and emptied the whole basket. Annoying but not that big of a deal, so I added all my items again.

I went through to check out and entered the voucher code. It did not work, so I contacted support. They explained that even though the voucher was set to expire the 31st of July 2023, they were no longer honouring it. Again, annoying but whatever.

I continued with check out and paid by Amex. The charge went through, I received a confirmation email, and then immediately after I received an email saying my order had been cancelled.

I contacted support who said for some reason (they couldn't explain), the order had been marked as fraudulent so was automatically cancelled by the payment provider.

As someone who works in tech, I appreciate things like this are often automatic and it's to protect consumers so again - annoying - but I thought I'd give it one more try.

I asked support what to do to reinstate the order and they said I'd have to add everything again (annoying) and try a different payment method (charge still pending on my card).

I logged in again, added all my items AGAIN (doing this for the third time over 2 days, a few things I needed are now no longer available.. like, WHY am I STILL trying this website?!) and went through to checkout. I used a different payment method and placed the order.

Again, received a charge on my card and a confirmation email, immediately followed by a notice of order cancellation.

I reached out to support who told me: "if a order is marked as fraudulent we will be unable to fulfil it.
At this stage, we will not be able to help you any further."

Wow. Just wow. I tried multiple times to place an order of more than £120 with your company, despite a voucher not being honoured and the platform repeatedly not working for me, and this is the response I receive?

I strongly encourage all potential Bother customers to give their money to a more deserving provider.

prices and offers are brilliant. delivery was quick and online service was brilliant. Would order again.

I will not be bothering with bother as it arrived late and I needed the food sooner and as promised next day delivery.

As always quick delivery packed great and all recycled after
And of course great prices and quality

Pleased with the ease of ordering ,cost and delivery.
How ever I would have given 5 stars if the laundry sanitiser hadn't leaked .
Did send a photograph of this but you wanted photograph of packaging which was broken down in recycling .I

Brilliant service and items packed very well. Would order again also got very good discount.

Been using bother for a few years for all my boring basics. It makes my life so much easier!

Great service, quick delivery and competitive pricing :)

Great shop? Great packaging,but biscuits was damaged.

TO BE HONEST, I AM FED REPEATING MYSELF ABOUT THE POOR DELIVERY SERVICE AND GENERAL BLASE ATTITUDE OF THE CUSTOMER SERVICE TEAM WHEN I COMPLAIN!

Excellent packaging, excellent service. Top marks.

Well packaged in one large box however, a slightly crushed Ryvita and a dented tin of coffee which I am just pointing out for future packing.

I shall keep an eye on the prices and order as and when I see goods that are good value.

Quick delivery, good communication

Wrapped items likely to spill. Loved it. Thank you. Love Bother.