Bound Apparel Avis 

The items I ordered arrived so quickly both times. The quality of the hoodies is just insane. They wash really well and they're so cosy. I absolutely love them and fear I am going to have to have them all!

I picked the wrong colour leggings by accident and I contacted customer service to see if I could swap them and Ruby was so nice and helpful sheoffered me an exchange when I received my order but I loved them so I bought another pair 100% will buy more

Ruby was very helpful, and understanding, she was a pleasure to deal with. She was able to resolve an issue that I had very quickly. It was much appreciated

Fast delivery

I bought the boundless leggings and the quality is amazing . Shipping was so quick. 10/10 service overall💕

I’m extremely disappointed with this brand. I bought an item that started falling apart after just two weeks — threads were coming out everywhere, which is completely unacceptable for something that’s supposed to be new.
I contacted customer service and was told I could get a replacement, so I went through the hassle of sending the item back. After they received it, I was then told they had no stock available to replace it — despite previously confirming I could have one.
So now I’m left with no item and no proper resolution after wasting my time. The quality is poor, and the customer service experience was just as bad. I wouldn’t recommend this brand to anyone.

The best team. Made my return so easy. Excelling customer service especially Ruby. Honestly thanks so much. Quality 10/10 as always xx

Always such a pleasure ordering from here! Delivery is also super quick and the clothes are such good quality, and the rare time ive needed customer service they've gone above and beyond. Obsessed x

Was dealing with Ruby about a previous order and she couldn’t have been more polite and customer friendly. She replied so promptly and couldn’t have done enough for me. Definitely makes me more inclined to purchase here again! Thanks Ruby xx

Ruby was so helpful when I encountered an issue with my order, she was so quick to respond and action. Couldn’t have asked for better service.

The perfect colour and so comfy leggings,I’m very happy

I was picked as a giveaway winner for a voucher. The bound girls are always giving back to their following and it’s so nice to see. The jumper itself is beyond this world and I struggle to take it off. The quality is just amazing

I had to exchange my item and Ruby was so much help. Such a seamless experience and very prompt replies.

I had a fantastic experience dealing with Ruby from Bound Apparel while arranging a return. From the very beginning, she was incredibly helpful, professional, and understanding. Returns can sometimes be a hassle, but Ruby made the whole process smooth and stress-free.

She responded quickly, explained everything clearly, and went above and beyond to make sure the issue was resolved without any complications. It’s rare to come across customer service that feels this genuine and supportive.

Thanks to Ruby’s help, what could have been an inconvenient situation turned into a really positive experience. Huge credit to her and the Bound Apparel team for such excellent customer care. I wouldn’t hesitate to shop with them again!

Customer service was great when dealing with my order! Ruby in particular was a great help x

I love every piece by bound apparel, from the zippies to the really comfortable and flattering tracksuits bottoms. I love the leggings and all the gym wear, sizing is amazing and very quick delivery. I’ve spent so much money on your clothes but it’s all so worth it

I ordered a hoodie that turned out to be too big, but Ruby from Bound Apparel was an absolute pleasure to deal with. Her quick responses and professionalism made the whole process really easy. I opted for an exchange and received the new one very quickly. I’d highly recommend Bound Apparel. I’ve just ordered two more tops today and can’t wait to bring them to Disneyland Paris next week ✨

Ruby was absolutely excellent. From the very beginning she was so nice & she said she would look into straight away. Didn’t question me and made me feel comfortable & heard. It was sorted in less than 24 hours. Great customer service all round.