Bradfords - Evercreech BBS Avis 142

TrustScore 4.5 sur 5

4,7

Southwood, BA4 6LX Shepton Mallet, Somerset, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great to get free delivery. The store could give better updates on picking and estimated delivery. Getting a text on the morning that it will be delivered and then specifying the whole day from 8:30... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Top quality customer service. Team in store answered phone calls quickly and were genuinely friendly. Delivery Driver (Steve) was superb. Delivery was on time, driver was polite and courteous and all... Voir plus

Noté 5 sur 5 étoiles

This is my 4th experience of buying aggregates and wood from Bradfords, delivered by the branch in Evercreech. The team at Evercreech are great to deal with. Always phone the next day following my o... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

No telephone call informing me that the delivery would not be as agreed on Tuesday, but Wednesday. I took a days holiday on the Tuesday to start the work. What a waste of a day. Still waiting on a pro... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Société de construction
  2. Maçon
  3. Charpentier
  4. Entrepreneur spécialisé dans l'isolation
  5. Magasin d'outillage

Écrit par l'entreprise

Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.

Bradfords Building Supplies, Trusted by the Trade since 1770!

Écrit par l'entreprise

Bradfords is the leading family owned supplier of building materials in the UK
Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
Builders Merchants Federation Ltd (BMF).
Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
Investors in People
Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.

Coordonnées de contact

  • Southwood, BA4 6LX, Shepton Mallet, Somerset, Royaume-Uni

  • 01749 830231

4,7

Excellent

TrustScore 4.5 sur 5

142 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Super helpful and friendly staff

Super helpful and friendly staff, went above and beyond.

28 février 2026
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Réponse de Bradfords - Evercreech BBS

Hi Julia

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Great to get free delivery

Great to get free delivery. The store could give better updates on picking and estimated delivery. Getting a text on the morning that it will be delivered and then specifying the whole day from 8:30 to 4:00 does not really help me schedule my life.

30 janvier 2026
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Réponse de Bradfords - Evercreech BBS

Hi Drew

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Delivered promptly..very helpful…

Delivered promptly..very helpful helpline.

27 janvier 2026
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Réponse de Bradfords - Evercreech BBS

Hi Kim

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Very good service

Ordered on line over the holidays so I was not sure about delivery times, I phoned the store. Very helpful. Goods were well wrapped and carefully delivered. SPot on!

1 janvier 2026
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Réponse de Bradfords - Evercreech BBS

Hi Ann

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Competitive Prices & Great Service

Prices are competitive, and service/delivery (by Simon) was professional, courteous and respectful.

28 août 2025
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Réponse de Bradfords - Evercreech BBS

Good Morning

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us and recieved a courteous and professional service from start to finish with your order,

Thank you for your feedback this is greatly appreciated and has been passed onto all involved,

We hope to see you again soon.

Kind Regards,

Katie

Noté 3 sur 5 étoiles

No communication from local branch

I ordered a 500 litre bulk bag of bark mulch for delivery by my local branch (Evercreech) on 09/05. Apart from the order confirmation email I received no further contact from Bradfords. No calls, texts or emails. This morning the delivery turned up at my home address. I was rather taken by surprise, but as luck would have it I was at home and able to accept the delivery. I must say the delivery driver couldn't have been more helpful and accommodating; I didn't discuss the unexpected nature of the delivery with him as I didn't consider him to be at fault. Having checked my online account it doesn't list my orders, and states some information is missing or out of date? I guess there is some sort of technical issues, although the payment was taken successfully! I don't know how the delivery was arranged and dread to think what would have happened had I not been at home, it's not like it's something that could be posted through my letterbox. My contact details appear on the delivery note and I've checked my spam, call log, voicemail etc. Absolutely no contact whatsoever! The product itself seems fine, the price was good and the ordering process straightforward. As I said I can't fault the delivery driver but the lack of communication from the local branch is shocking. I have more garden supplies to order but would be extremely nervous to use Bradfords again for fear of a repeat, especially considering my online account holds no record of the transaction.

13 mai 2025
Avis spontané
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Réponse de Bradfords - Evercreech BBS

Good Morning Craig

Thank you for taking the time to leave us a review.

I am saddened to see that you have had a poor experience with us due to the lack of communication regarding your order.

I apologise greatly for these issues and for any inconvenience this may have caused you.

I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Fantastic service from Debs and Tom at…

Fantastic service from Debs and Tom at the Shepton Mallet branch yesterday and today as well as speaking to Debs on the phone before visiting the store. They were knowledgeable, extremely helpful and very friendly. An absolute pleasure to do business with them.

18 avril 2025
Avis spontané
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Réponse de Bradfords - Evercreech BBS

Hi Maxxi

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Very easy to order and fast delivery

Very easy to order and fast delivery, all at a good price. Well done Bradfords.

29 janvier 2025
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Réponse de Bradfords - Evercreech BBS

Good Afternoon Gary

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us from start to finish with your order,

Thank you for your feedback this is greatly appreciated and has been passed onto all involved,

We hope to see you again soon.

Kind Regards,

Katie

Noté 1 sur 5 étoiles

Very poor customer service

Very poor customer service. Has to make several calls chasing the order, told it will be delivered following day but never arrived. Had to collect part of order.

31 décembre 2024
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Réponse de Bradfords - Evercreech BBS

Good Afternoon

Thank you for taking the time to leave us a review.

I am saddened to see that you have had a poor experience with us due to the lack of communication regarding your delivery and having to collect part of it.

I apologise greatly for these issues and for any inconvenience this may have caused you.

I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.

Kind Regards,
Sam

Noté 4 sur 5 étoiles

Delivery not advised but goods are fine

All good. Fence panels are fine. Delivery man very friendly. Only query being we were not notified of delivery. Luckily we were in!

2 décembre 2024
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Réponse de Bradfords - Evercreech BBS

Good Afternoon Sue

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us.

Thank you for your feedback this has been passed onto your local branch to help us to improve our service in the future,

Kind Regards,

Katie

Noté 5 sur 5 étoiles

Easy ordering and really pleasant and…

Easy ordering and really pleasant and helpful staff at collection point. Cheapest seller as well!

28 novembre 2024
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Réponse de Bradfords - Evercreech BBS

Hi Moyra

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Your employees

Your employees, espeically Tom at Evercreech and Gary at Glastonbury. Both were very helpful and went beyond the normal service standards expected these days.

31 octobre 2024
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Réponse de Bradfords - Evercreech BBS

Good Afternoon Matthew

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us at both Evercreech and Glastonbury Branch,

Thank you for taking the time to provide your feedback this is greatly appreciated and has been passed onto all involved,

We hope to see you again soon.

Kind Regards,

Katie

Noté 4 sur 5 étoiles

First time at Bradfords.

The items I ordered were ready for collection when I arrived. The timber was a bit wet but not as bad as other places I have tried lately.

19 août 2024
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Réponse de Bradfords - Evercreech BBS

Hi Al

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us.

If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Excellent efficient delivery of goods…

Excellent efficient delivery of goods easy to communicate with customer services and delivered when they say many thanks

22 juillet 2024
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Réponse de Bradfords - Evercreech BBS

Hi David

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Great service

Ordered sharp sand to lay some slabs in the garden, very helpful delivery driver, he dropped the bags in the garden exactly where I wanted them, obviously within the reach of the crane.

3 juillet 2024
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Réponse de Bradfords - Evercreech BBS

Good Morning Robert

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us and received a helpful delivery service with your order,

Thank you for your feedback this is greatly appreciated and has been passed onto all involved,

We hope to see you again soon.

Kind Regards,

Katie

Noté 5 sur 5 étoiles

Get service

Get service with excellent friendly delivery

9 juillet 2024
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Réponse de Bradfords - Evercreech BBS

Hi Stephen

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Top quality customer service

Top quality customer service. Team in store answered phone calls quickly and were genuinely friendly. Delivery Driver (Steve) was superb. Delivery was on time, driver was polite and courteous and all completed with minimum of fuss. Price of order was competitive and order was turned round quickly from initial placement. Very happy with overall experience - thankyou.

3 juillet 2024
Noté 5 sur 5 étoiles

The delivery driver was fantastic

The delivery driver was fantastic he did everything he could to make the delivery as easy as possible and was very friendly and helpful.

9 juin 2024
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Réponse de Bradfords - Evercreech BBS

Good Morning George

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us and received a fantastic delivery service with your order

Thank you for your feedback this has been passed onto all involved,

We hope to see you again soon.

Kind Regards,

Katie

Noté 5 sur 5 étoiles

Excellent service and professionalism.

Excellent service. Fully informed throughout with times etc. The delivery team were great and very professional, taking time to accomodate all my requests whilst maintaining safety. Great job

27 mai 2024
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Réponse de Bradfords - Evercreech BBS

Hi Donna

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

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