Breeztel Avis 93

BREEZTEL !!!! for almost 8 months, I’ve been unable to login to my account, I was told about four months ago that it’s because it don’t exist?! Now I’m being charged more for Wi-Fi that don’t work?! It’s gone from £28.45 to £34.95 in 4 months?! How’s it acceptable to charge me extra without notifying me or even have a website that lets me login? Can’t even try and cancel because can’t get through to anyone!!

My last review was 5 stars for great customer service. Sadly, I can not reach them via chat, phone or email. All I want is to upgrade my broadband speed and they won’t even get back to me. If you can’t respond for increased sales, what would happen if there was an issue.

For my year's contract, my service was ok - at times it did drop, but wouldn't take too long to come back online. Onboarding took longer than necessary as my line hadn't properly been activated. I enjoyed the service for the most part of the 12 months.
You have to provide 30 days notice to cancel your contract, but no notification is actually provided to notify of the end of initial 12 month contract ahead of time - which is not great customer service and seems in place to maximise revenue, rather than being fair to customers. Great customer service would comprise of a notification being sent to confirm the initial rental period is coming to an end, or that payments are going to continue beyond the initial rental period. Not sending a notification seems dishonest and opportunistic. Additionally, there is a charge of £54.95 to replace the router if you do not return at the end of your rental period - as of Oct 22.

Further to my initial review (above), my direct debit was not cancelled by the team and payments continued outside of my contract. I was told I would only receive a refund for them incorrectly taking money from my account, after I had paid the router return charge. This is a very weird way of handling the situation, and there was no acknowledge of error on their part.

Our WiFi drops put all the time. We can't even get through a 15 minute zoom call without it dropping out. Tried contacting breezetel tech support 3 times and they haven't responded. Shocking customer service and as soon as our contract is up we'll be leaving them.

Absolutely disgusting doesn't answer the phone ,through any of their sections .and wouldn't care if you was on fire

Cannot log onto the account section to look at my usage or billing. The wifi constantly drops out meaning I am having to use my 4G. Awful company.

I pay my bill and still no internet and chat is not helping

I recently signed up with this provider for broadband services into a new build property. I read trustpilot reviews and was impressed. However, I have to say a week in and I am so disappointed. Communication has been dire, internet wouldn't connect and was promised a call back that day. Nothing. I then telephone, and advised 1 in the que to be cut off, not once but three times. Today I contacted them by chat and again promised a call back with an update. Nothing. I am paying for a service that does not work Friday i was told there was a fault with the ONT and a field agent would call. Nothing. Today its now a fault in my postcode area, again promised a call, guess what... no call. I am so disappointed in both service and communications. I really wish I did not sign up going by this experience. Maybe this review will highlight improvements on its services. From advising it's my ONT to advising it's now an area problem. I feel fobbed off, paying for a service I cannot access and no-one seems to be giving me the right answers. Telephoned this morning [12th] and AGAIN cut off the call. They say option 2 technical support, your first in the que.... but they have a great get out clause..... just end the call.....

Although Royal Mail slowed down the speed of Breeztels response on a delivery everything was done well.

Excellent service from Breeztel. I was kept informed at all times. Staff very helpful. Service up and running on the date stated. Very happy and would recommend.

Great on line Chat technical help to get me out of trouble when I was stuck.
Simple step by step instructions which helped me through.

I needed help setting my wifi up and they helped me complete it, they were very helpful thank you for your help

Lets begin there service is shocking though customer services can never get though and dont speak good English so they dont understand what im trying to tell them the problem and try and fob me off .Been with out internet for 8 days now and still no internet all they keep given me cheap naff wifi boxes that dont even connect to wifi and they keep changing the setting to the online accounts so cant even change or look at the account settings they have no clue. All i want is good wifi and what ive paid for if not i want a refund and will go else where .AVOID THEM AT ALL COSTS .

Absolutely fantastic service. Always there to help as I work for the ambulance service and my partner is disabled.. thank you.

It was an excelent customer care service. My internet was down and solved

Horrendous! We are struggling to get signal around the house and when our sky engineer came to do a home move he also had a real problem getting a signal. We pay £47 a month for internet that we struggle to connect to. When we called BreezTel frankly the man clearly couldn’t have cared less. He blamed it on that we live in a town house and told us to buy a booster…. Ignoring the fact that we can’t even connect in the kitchen, on the ground floor which is where the router itself is. We asked to cancel as we are in our cooling off period, in which we were told no, you can’t cancel on the phone you have to send an email. We asked for money back from paying for the set up and was told no because the internet is provided even though we can’t use it. I have never been with an internet provider that is so unwilling to help. 100% avoid like the plague, we didn’t get so much as an apology, just sarcasm and a ‘don’t care’ attitude.

** update… the below response from BreezTel is once again… lies. And it appears they will reply with whatever blames anyone but themselves.
Our payments have not been suspended, in fact they have taken more money, despite me requesting a full refund. We have had our internet completely cut off a day earlier than advised and Breeztel are blocking the lines so we are unable to sign up for any other company. There is no router being sent to us so I’m not really sure why that’s been said and my emails are being ignored. I am now on hold for 30minutes and counting to try and speak to someone and it’s been telling me for the past 30minutes I am next in line.

Great customer service!
Highly recommended

Amazing company

A fast, professional and polite response to help getting my router back online!!