Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

We are currently (and have been for the last couple of months) been dealing with slow internet which drops out regularly. We have emailed, and rung the company multiple times and cannot sign into our... Voir plus

Noté 1 sur 5 étoiles

Initially a very good service when setting up...but have not solved an issue with my router location being in Germany for a month and a half meaning I cannot access BBC IPlayer or Sky TV on demand ser... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Even though i ordered late, they sent out my router on time well before my proposed activation date. Eager to get online, i called them and they were very helpful in bringing forward my activation da... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I have recently gone full fibre and was connected quite quickly. Very tidy and neat work. Problem has come in that the main Hub the router is connected to is Swedish it seems and means some sites wit... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'accès Internet
  2. Opérateur de réseau mobile
  3. Service internet et téléphone
  4. Entreprise de télécommunications

Écrit par l'entreprise

We are driven by technology intricacies and eager to reflect in all our offerings the vogue in technology. We only work with network partners who are true to their words and statements. Our Breeze-SIM although runs behind 02 network has features not found or offered by any other operator or provider. Stay with us and we assure you always of quality services.


Coordonnées de contact

1,8

Bas

TrustScore 2 sur 5

93 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service from a real person!

Excellent service throughout from a named person with a direct dial number. This is so welcome and completely against today’s expectations in dealing with service providers and utilities companies. The advisor was available to support us throughout the week and even on Saturday until early evening. When the router was received the instructions were clear and everything worked immediately. Highly recommended.

26 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

Technical support

Sent a technical support email and received a response within ten minutes. Problem solved straight away. Excellent support.

8 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service. Will recommend. They made sure I got connected on time to meet my work obligations.

23 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Very responsive provider

Very responsive provider. They kept me informed of my installation progress all the time. I was very impress with how quickly they got me online as I had an urgent project to complete.
I have already recommended to my new neighbours. Keep it up Breeztel.

22 mars 2021
Noté 1 sur 5 étoiles

Service and connection from provider

Could not get a connection, when I first installed the hub. I phoned customer services three times and got cut off every time I got through after being put on hold.
I then called a technician who talked me through what to do differently, I now have internet without use of main cable and have a very poor connection or lose it altogether sometimes.
Very poor for money you have to pay.

20 mars 2021
Logo de Breeztel

Réponse de Breeztel

Hi,
We are sorry to hear you have this experience. From your review, we suspect this is a new connection (we may be wrong) which is already programmed to plug and play and therefore, should not have this problem. Unfortunately, we are unable to tell your customer information which would have allowed us call you right away to resolve any issues you may have. Please call our technical support line - 0203 0111 223 option 2 or send us an email with your contact details and we will get it all sorted immediately.
We are waiting to hear from you.
Breeztel Support

Noté 3 sur 5 étoiles

Responded

Responded to my query and solved problem

13 mars 2021
Avis spontané
Logo de Breeztel

Réponse de Breeztel

Our sincere apologies for the unusually long waiting time this morning. There was a bit of a network glitch in the early hours of the day meaning a lot of our customers were trying to get through to the technical support desk at the same time. We are glad we were able to get back to you and resolve the issue immediately. To compensate for the inconvenience, we will be applying a 20% discount to your next month's bill.
Once again, our sincere apologies.
Breeztel Support

Noté 4 sur 5 étoiles

Thank you for helping me establishing…

Thank you for helping me establishing my new internet bundle, i just need to bring your attention to my name which has typo error , it Hassan not Hassal .
Can you correct this please
Thanks

3 février 2021
Avis spontané
Logo de Breeztel

Réponse de Breeztel

Hi,
Thank you for bringing this to our attention.
We are sorry for the typo error.
A correction has now been made.
Breeztel

Noté 5 sur 5 étoiles

Good customer service

Wifi was down and re-booting didn't work so I called them and they resolved my issue. Very helpful and polite man on the phone.

8 janvier 2021
Avis spontané
Noté 3 sur 5 étoiles

I have recently gone full fibre and was…

I have recently gone full fibre and was connected quite quickly. Very tidy and neat work.
Problem has come in that the main Hub the router is connected to is Swedish it seems and means some sites within the UK say you don't live here you cannot connect even though I am sitting in the Midlands.Emails sent and received and after 3 weeks still not fixed, come on Colm get your guys on to sort the IP address problem.

6 janvier 2021
Avis spontané
Logo de Breeztel

Réponse de Breeztel

Hi Robert,
Thanks for your feedback. We are sorry to hear you have this problem.
So our support team can reach you and sort this out immediately, please provide your contact details by filling out our tech support form here: https://breeztel.com/contact/
Adam

Noté 2 sur 5 étoiles

I'm afraid having had assurances that…

I'm afraid having had assurances that my broadband would be activated on time it has failed to do so. Prior to activation a technician had visited the property and confirmed everything was ok. This is particularly damaging for my ability to work at home. Additionally, tech support have been slow to respond. Disappointed especially given the level of service I have purchased.

6 décembre 2020
Avis spontané
Logo de Breeztel

Réponse de Breeztel

Hello Peter,
We are sorry this happened. Your connection was set to go live yesterday. For some administrative reason, your circuit was not cleared as ready after the engineer's visit.
We are glad you are online this morning. as you have confirmed.
Once again, our sincere apologies.

Noté 5 sur 5 étoiles

Really loved the services

Really loved the services, I got the finer broadband and everything was up and running quite rapidly, I would highly recommend as I previously had virgin and sky but both would have system technicalities every 2 weeks.

29 octobre 2020
Avis spontané

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