Brentacre Insurance Avis 

1 239
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Never had to claim so can't comment on that but I have been with Brentacre for years and always appreciated their personal service. They are perfect for my needs (DIY campervan with some business use... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great service, clear informative representative. Every time you will call they will help and deal with whatever issue you might have. Great honest company. I would give 7 stars if possible

Noté 5 sur 5 étoiles

Always great customer service from the team at Brentacre. I've been insured with them now for over 10 years. Writing this as had to call a couple of times this and I've had top service from David Cox... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Spoke to a lovely chap named jack, he went through all my details of my car readjusted my quote and got me the best price almost instantly couldn’t be more happier cheers to you jack thank you 🙏🏻

À propos de l'entreprise

  1. Courtier d'assurances
  2. Agence d'assurance

Écrit par l'entreprise

With over 30 years' experience in the automotive insurance industry, we specialise in insurance for classic cars, modified cars, camper vans, hot rods, imports and more. Our specialist knowledge allows us to offer tailored cover for non‑standard vehicles, backed by a knowledgeable UK‑based team.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,9

Tous les avis

(1 239)

250 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

UK based company providing me with…

UK based company providing me with modified car and van insurance for quite a few years now. Always competitively priced and make buying a policy super easy -which usually isn't the case when trying to insure anything modified. Friendly and helpful. Always recommend them when friends ask.

31 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Honest and fair

I have used Brentacre a lot over the last few years and they are always very helpful and not pushy at all on price. After getting some quotes elsewhere and experiencing being made to feel like I must take out the policy immediately with Adrian flux I always come back to Brentacre who are honest and fair with their customer service and their quotes.

20 novembre 2025
Avis spontané
Noté 3 sur 5 étoiles

Mixed call centre experience

I can only go on my experience of getting insurance through the online form and telephone call centre as a new customer. I haven’t had any experience of claims, and hopefully never will.

The online form feels a bit of a waste of time. You essentially have to speak to someone at the call centre to buy insurance through this company. Both my partner and I had mixed experiences with the people we spoke to. One person, who I believe was called Reece, spoke to both my partner and I and was not only helpful in getting a quote sorted but also helped in defining what various terms meant and how it applied to us (buying camper van insurance). An asset to the team and worth the praise. I had to call back to make the payment because I couldn’t find my credit card and I wanted to check a few details. I called back to speak to someone I believe was called Aaron. It was the most unhelpful combative experience I’ve had in a fair while - he said my quote didn’t exist and I was required to do a new quote. I work in a hospital and taking time out of my day to do the earlier quote was difficult enough. I asked him to speak to the person I spoke to earlier (Reece) to find the quote. He seemed really angry that I was asking him to do this. He went away, and came back after discovering the missing quote. No apology. He continued to complete the purchase, and even then it wasn’t a pleasant interaction. I did start to worry that this same aggressive attitude was a reflection of the company, and whether the IT system was so poor it could just lose quotes, which made me a bit nervous to go ahead with the policy. I came home to tell my partner my experience and he said he had had the exact same experience the day before with someone who was so aggressive that my partner just gave up on the quote. Thanks to Reece we did still buy the policy, but the other person we spoke to nearly made us change our minds.

3 novembre 2025
Avis spontané
Logo de Brentacre Insurance

Réponse de Brentacre Insurance

Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that Rhys was helpful, professional, and able to guide you through your quote and we’ll be sure to pass your praise on to him.

We’re very sorry, however, to read about your later experience when calling back. That certainly isn’t reflective of the service we demand from our staff, and we take matters like this very seriously. We don’t have anyone named Aaron working for us, but if you can provide a few more details, we’d like the opportunity to review the calls you made so we can address this properly.

We genuinely appreciate your honest feedback and the fact that you still chose to continue with your policy despite this experience. Please contact us on 01792 650933 or admin@brentacre.co.uk so we can look into it further.

Update:
Following your review, we’ve since located and listened to the call in question. While the staff member involved wasn’t named Aaron, we have identified who it was. Upon review, their tone was indeed blunt and not in keeping with the standards we expect at Brentacre. This matter has been addressed directly with the individual, and further coaching will take place to ensure it doesn’t happen again. We take feedback like yours seriously and use it to continually improve the service we provide.

Noté 5 sur 5 étoiles

BEST INSURANCE AROUND!!

Ive been insuring my vehicles with Brentacre for as long as I can remember now and nothing is ever too much for the staff there, always go that extra mile to assure you the best cover for the right price!

30 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Brilliant Customer Service

I have been with Brentacre for over 10 years now, they are always very helpful and easy to contact when needed. I have just insured my second van with them as well.

30 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Customer service

These have been brilliant to deal with from day one from submitting paperwork to quick replies when submitting modifications. If you are buying a Transporter or already have one then I would highly reccomend them.

22 octobre 2025
Avis spontané

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