BrewTool.co.uk Avis 

I purchased a ROK coffee maker and been very happy with it in the week or so since it arrived. A clear improvement on the Aeropress in terms of flavour and experimenting is great. Not so sure about the coffee sample they sent but this had been ground for a couple of weeks by the time I used it, so it's unfair to blame the coffee itself. Brewtool know that you should use freshly ground coffee, so why send a preground ( free) sample ?
Brewtool's ordering & delivery process was simple, fast and clear. They sent regular updates which were useful. I would order from them again.

Bought a ROK which arrived promptly with a nice personal message attached and also a sachet of coffee for my first cup. The ROK ain't that easy and I wasted the coffee!

I had a De Longhi Magnifica for about 12 years of faithful service but it eventually gave up the ghost and I replaced it with a De Longhi Autentica which I hated and so bought the ROK. It's taken me about six attempts but it is now producing better coffee than the Magnifica. It's worth the effort and is now giving me espresso to compare with any restaurant.

PS. You need to buy a proper tamper, 49mm.

Very happy with my shopping experience here. Very quick standard delivery, ordered on Wed arrived Friday. Lovely personalised handwritten note regarding my order gave me the impression they really care about their customers. I will be recommending them to others and using again myself.

Brilliant service! Thanks guys - delighted with my shiny new Bellman!

Everything nice, perfect communication , quick delivery. Thanks :-)

Great experience. I've ordered and received in no time the ROK Espresso Coffee Maker Presso at a very good price ! The invoice came into a sealed envelpe with a lovely handwritten note(nice touch), was also nice to receive a free coffee sample ! HIGLY RECCOMENDED seller.

Only UK retailer I could find that stocked this product but I'm glad it was them! Free shipping is always great especially when it comes within 2 days. This company really went above and beyond and gave me a handwritten note inside the packaging. It's something small that really shows they are head and shoulders above any of their competition in customer service. This will definitely be my first stop for any future coffee related purchases!
Cheers Ross and Giles!

Great price, quick delivery, personal service, I wish you guys all the best!

My new Rok grinder was dispatch within an hour of ordering, thanks guys for your prompt service and support.

Straight forward hassle free friendly transaction.... Perfect.

Knowing these guys personally I've been fortunate enough to get to try a ton of their products and they have always had so much knowledge and passion about coffee! The coffee they stock and grind for me has gone down a treat at work everytime. Having seen the work they put into each order, I would recommend these guys time and time again. I fully expect to be buying a Trinity One from them as soon as my finances allow!

Great shopping experience. Ordered item at what I believe was a was a good price, and it was delivered promptly.
What more could I ask for?

Great product, great price, prompt delivery.

Great service; answered my FB message on a weekend. Ordered a brewpot as a gift; it was delivered the next week. Great customer service, good products, and fair price. Can't get much better than that!

An excellent machine with just one drawback - measuring the water dose is a bit tricky.

Prompt an d professional service. I am delighted with the ROK grinder and espresso maker

Giles and Ross from Brewtool offer a brilliant customer service. They sent me a replacement seal for my treasured Roc (presso as it was called when I bought it 8 years ago from a different supplier) completely free of charge. Thank you for your help, I’ll certainly recommend you to my friends.
Beat

Very helpfull and kind, immediate responses. Highly recommend it