I recently purchased a PE T-shirt from Brigade, but unfortunately the embroidered badge on the front was faulty. I contacted Brigade to let them know, and I was very impressed with how promptly th... Voir plus
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Fabulous service I’ve placed two orders. There was a missing item in the first order, which the company amended immediately. I had accidentally ordered the wrong size and went into panic mode... Voir plus
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I have ordered a few times now and this is the first time that I found a problem with one of the items however, upon getting in contact, the customer service was great. Fast response and resolution gi... Voir plus
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-Products are good quality for school uniforms. -Site quite simple but do the job. -Return not free but straight forward and refund done quite quickly. -Too long delivery lead time, especially dur... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years.
Coordonnées de contact
15 Binns Close, CV4 9TB, Coventry, Royaume-Uni
- https://www.brigade.uk.com
- https://www.brigade.uk.com
- brigade.uk.com
4,5
Excellent
1 k avis
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A répondu à 100 % de ses avis négatifs
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Grace absolutely helped me out so much…
Grace absolutely helped me out so much and couldn't be more thankful thankyou
18 août 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Hello Kyra,
Thank you for your review and we are so happy to hear that Grace was able to assist you. We will ensure to pass on your thanks.
Kind regards
Kelly Holcroft
Customer Services Manager
Although I had some issues with the sizing of items
Although I had some issues with my order around sizing of items etc, the customer service I have received has been amazing. The communication from all the members of staff has been quick and friendly. Elle and Emma were brilliant and couldn't have been more helpful.
Things go wrong at times, we are only human but it is how those mishaps are dealt with that can change the whole experience.
Thank you so much for your help and efforts to get my order sorted so my Son can start school with the uniform he needs.
It is greatly appreciated and you've turned a stressful situation into an effortless one.
11 août 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Dear Kay,
Thank you so much for your kind and understanding review. We’re really sorry to hear there were issues with your order, but we’re so pleased that Elle and Emma were able to turn the situation around for you. Your recognition means a lot to the team — we completely agree that it’s how we handle things when they go wrong that truly matters.
We’re delighted your son now has everything he needs to start school, and we wish him all the very best for the year ahead. Thank you again for your patience and support!
Kind regards
Kelly Holcroft
Customer Services Manager
Wonderful customer service
Firstly I have to say I always love the quality of your uniform, I also want to give a big thank you to Catherine, Grace and Elle from customer service for helping with an issue of wrong sized uniform being sent, you all made it a very easy and quick experience with returning the item and also a replacement being sent.
12 août 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Dear Cheryl,
Thank you so much for your kind words and continued support — we're delighted to hear you love the quality of our uniform.
We're also so pleased that Catherine, Grace, and Elle were able to assist you quickly and efficiently with your exchange. We'll be sure to pass on your lovely feedback to them — they’ll be thrilled to know they made a positive difference.
If there's anything else we can help with, please don't hesitate to get in touch.
Kind regards
Kelly Holcroft
Customer Services Manager
Wrong order delivered
Wrong order delivered, contacted the customer service team via the online form (which I thought would take forever). I was pleasantly surprised to receive and email from Ria who sent me a free returns label within 30 mins of me emailing. Replacement item has now been received - incredibly straightforward. Thank you Ria for being so helpful!
29 juillet 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Dear Lucy,
Thank you for taking the time to leave such a lovely review. We're really sorry about the initial mix-up, but delighted to hear Ria was able to resolve things quickly and smoothly for you. We'll be sure to pass on your kind words to her.
We truly appreciate your patience and are glad everything is now sorted!
Kind regards
Kelly Holcroft
Customer Service Manager
Amazing service
Amazing service. Elle has been the best, from communication to delivery. Highly recommend.
12 août 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Dear Ange,
Thank you for taking the time to leave such a positive review regarding the service you have received from Elle. We will ensure she is made aware and thank you again.
Kind regards
Kelly Holcroft
Customer Services Manager
Ellie could not do more to help me
Ellie could not do more to help me
My son only just got excepted in to his new school, me worried about getting his uniform on time.
Welll nothing was too much for brigade Ellie expedited his full uniform which is embroidered too
Thank you for saving us Ellie life saver
12 août 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Hello Samantha,
Thank you so much for your kind review!
We're delighted to hear that Ellie was able to support you during such a stressful time. We'll be sure to pass on your lovely words to her – she’ll be so pleased to know she made a difference.
We're glad everything arrived in time and wish your son all the best at his new school!
Kind regards
Kelly Holcroft
Customer Services Manager
Great communication from the team…
Great communication from the team specifically Elle. I had an issue with the courier not delivering my order to the correct address. Elle was extremely helpful in trying to get this sorted. Thank you
11 août 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Dear Winnie,
Thank you for your kind feedback.
We're sorry to hear about the delivery issue, but we're so glad Elle was able to assist you. We'll be sure to pass on your thanks — your support is greatly appreciated!
Kind regards
Kelly Holcroft
Customer Service Manager
Excellent customer service with returns…
Excellent customer service with returns and replacements. Ria was incredibly helpful, responsive, and happy to assist with all my queries. Highly recommend for all your school supply needs.
7 août 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Dear Ferdi & Gabby,
Thank you for your lovely review!
We're so pleased to hear you were happy with the service you received. Ria will be delighted to know her support made a difference.
We really appreciate your recommendation and look forward to helping with your school uniform needs in the future.
Kind regards
Kelly Holcroft
Customer Services Manager
Wrong item received dealt with quickly
I received a wrong item in my order so I contacted Brigade regarding this and Catherine replied quickly. She sent me the details to return the item (postage free). I was then kept up to date by Elle when the correct item was sent out along with the tracking details. This made me feel more reassured as it was handled smoothly
27 juillet 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Hi Sarah,
Thank you for your review regarding the service you received from Catherine and Elle after receiving the wrong item. We are happy they were able to resolve the issue quickly for you and apologise for the error.
Kind regards
Kelly Holcroft
Customer Services Manager
My parcel was lost by Evri
My parcel was lost by Evri, contacted brigade Elle was amazing had sent out new cardigan with a new delivery service received in 48 hours- amazing service
Quality is brilliant- silly me ordered wrong size but amazing service special thank you to Elle
7 août 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Hello Clare,
I am sorry to hear your parcel was lost with the courier and happy we were able to arrange a replacement so quickly.
If you need to re-order a different size, please contact us with the reference number and we will do our best to send your new order as quickly as possible.
Kind regards
Kelly Holcroft
Customer Service Manager
Great customer service
Uniform arrived within the time frame stated but unfortunately blazer had a small blemish. Contacted the company and Elle 2as very helpful and organised a replacement which arrived quickly.
23 juillet 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Hello Carina,
Thank you for taking the time to leave this review. We are sorry to hear you received a garment with a mark but happy that Elle was able to replace it for you so quickly.
Kind regards
Kelly Holcroft
Customer Service Manaager
Lost jumper through Evri
Ria dealt with my issue. I suffer with stress and anxiety and the jumper was lost through Evri. RIA helped deal with the issue. She helped me a great deal made me feel she was helping was very quick to reply back to emails and was very polite kind and professional. Brigade clothing is lucky to have such a great customer service advisor in Ria ☺️
6 août 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Hello Fiona,
Thank you so much for your kind words and for taking the time to share your experience.
We're really pleased to hear that Ria was able to support you so well — she was a fantastic addition to our team over the summer, and we’ll be sure to pass on your lovely feedback to her.
We're glad we could help resolve the issue and truly appreciate your kind message.
Kind regards
Kelly Holcroft
Customer Services Manager
Grace's exceptional service
Fantastic service received just recently for help with receiving the wrong size of jumper (not a problem tho stored away for next year ) . I emailed and this is when I was first in contact with Grace. She was apolgetic and could not help me more . She arranged for the additional shipping to be refunded and has also emailed to say that the new jumper has been dispatched . Thankyou Grace for your exceptional service .
6 août 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Dear Adam,
Thank you so much for your lovely review.
We're sorry for the mix-up with the jumper, but we're delighted to hear Grace was able to assist you so efficiently. Your feedback means a lot and we really appreciate your understanding and continued support!
Kind regards
Kelly Holcroft - Customer Services Manager
Amazing service
Amazing service, had to return some tops that were the wrong size and all sorted no problem with excellent customer service. Everything that has arrived has been really good quality. Very happy 😊
6 août 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Dear Mr Briar,
Thank you so much for your lovely review! We're really pleased to hear you’re happy with the quality and service. We’re always here to help and glad everything was sorted smoothly 😊
Kind regards
Kelly Holcroft
Customer Services Manager
School uniform
Ordered school uniform for my son , one item was missing contacted brigade, Elle was so helpful and the missing item was sent and delivered quickly. thank you
23 juillet 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Dear Amy,
We’re glad to hear your son’s uniform arrived safely and that Elle was able to assist you quickly with the missing item. We really appreciate your patience and understanding, and we’ll be sure to pass on your lovely feedback to Elle and the team.
Wishing your son a great start to the school year!
Kind regards
Kelly Holcroft
Customer Services Manager
Amazing!
Such amazing customer service.
Had the privilege of having my query dealt with by the lovely Grace. She was so kind, understanding and informative on what I needed help with.
She provided great customer service & dealt with the query in hand.
Thanks again Grace for all your help 🩷
4 août 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Dear Charlie,
Thank you so much for your lovely review!
We’re absolutely delighted to hear that Grace was able to assist you so kindly and effectively. Providing a helpful and supportive service is something we truly value, and it’s wonderful to know that Grace made such a positive impression.
Your kind words will certainly be shared with her and the wider team – they mean a great deal to us.
Kind regards,
Kelly Holcroft
Customer Services Manager
Brigade Customer Service
I have ordered from Brigade on several occasions and all orders and the quality of the uniform has always been of a great standard. On my recent order the embroidery on the items was an incorrect colour. I contacted customer services and was dealt with by Elle. She was extremely helpful, apologetic and dealt with the issue very promptly and professionally. Thank you so much for helping correct a stressful situation Elle!
31 juillet 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Dear Donna,
Thank you for taking the time to share your feedback.
We're so pleased to hear that you've consistently been happy with the quality of our uniform and service. We're sorry again for the error with the embroidery on your recent order, but we're glad Elle was able to resolve things promptly and professionally for you.
Your kind words mean a great deal to Elle and the wider team. We truly appreciate your continued support and understanding, and we're always here to help should you need us in future.
Kind regards
Kelly Holcroft - Customer Services
Excellent Customer Service
Elle offered amazing understanding and support for the order we placed which we need urgently - we are hopeful of getting the stuff on time. Excellent service and highly recommend Brigade and the team including Elle, and Grace.
1 août 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Dear Sarjoo,
Thank you so much for your kind words and positive feedback – we’re delighted to hear that you were pleased with the support provided by Elle, Grace, and the wider Brigade team.
Please be assured that we will closely monitor your order to ensure it is delivered before the start of term. Our team is actively tracking its progress, and we will follow up if needed to help avoid any delays.
Thanks again for your recommendation. We truly appreciate your support.
Kind regards
Kelly Holcroft
Customer Services Manager
Great Customer Service
Having been ordering from Brigade for several years now, I have always been happy with the service and quality of the products. On this occasion however, I received a book bag that was not up to the usual standards. I contacted customer services and my issue was dealt with quickly and efficiently. Elle was both apologetic and extremely helpful with the entire process, showing great customer service, with a friendly, but professional manner. The new book bag was received and was of much better quality.
Thank you
22 juillet 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Dear Ellesha,
Thank you for your kind review and for your continued support over the years.
We're sorry to hear there was an issue on this occasion, but we're really pleased to know Elle was able to resolve it quickly and efficiently for you. We'll be sure to pass on your lovely feedback to her.
We're glad you're happy with the replacement and look forward to serving you again in future!
Kind regards
Kelly Holcroft -Customer Service Manager
Fast turn around from ordering
Fast turn around from ordering, OK one item missed off, but very quickly resolved. Highly recommend them, great value for money compared to the local school uniform shop.
30 juillet 2025
Avis spontané
Réponse de Brigade Clothing Ltd
Dear Selena,
Thank you so much for your kind review! We're really pleased to hear you were happy with the fast turnaround and that we were able to quickly resolve the missing item for you.
We truly appreciate your recommendation and are glad to offer great value alongside quality service. If there's anything else we can help with in the future, please don't hesitate to get in touch.
Kind regards
Kelly Holcroft
Customer Service Manager
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