Brightr® Sleep Avis 1 365

Excellent service and great product 👍

Ordering and delivery was quick and easy. Really helpful descriptions of the different pillows on the website. Luna pillow is super comfy, my morning neck ache and headaches are pretty much gone. Glad I made the purchase

I’ve been really impressed with these sleep patches. They’ve quickly become part of my daily beauty routine, and I’ve noticed my skin looks smoother and more refreshed since I started using them. I’m very happy with the results and hope they remain at the offer price!

Highly recommend the Titan Deluxe 2 Topper, it’s changed my life. I’ve been suffering for over 2 years with lower back pain that causes excruciating pain at night when I turn in bed or try to get up in the morning. After many chiropractor appointments and being in pain I researched toppers and come across this one and took the plunge. It’s amazing! From day one I stopped taking my pain medication and using a pillow between my legs at night that helps to align my back and I couldn’t believe the results. No pain throughout the night or when I get out of bed. No pain at all. I’ve been pain free for 5 weeks now. I wish I had purchased it sooner. I recommend it to all my friends and family now.

The experience from purchase to receipt of my pillows was excellent. The pillows themselves are perfect and I have been getting much better sleep since I’ve started using them.

Editing/New review. 13.55 pm
Re. You have been advised to provide clear and accurate information on how to return customer's parcel BR202049844 several times.
Please provide clear written confirmation of the method that must be used to return the parcel. Specify whether there is a designated courier, a pre-paid returns label, or any authorised collection points — for example, within major UK supermarkets — where the item may be handed in.
If no collection service is arranged, confirm precisely how the return delivery costs will be covered, including whether you intend to provide a pre-paid Royal Mail label or reimburse postage in full, in accordance with your stated policy that returns are free to the customer.
This request will not be repeated. Continued delay or lack of clarity will only reflect adversely on your company’s credibility and customer trust. I would therefore suggest that you cooperate properly and provide the clear instructions required to conclude this matter without further escalation.
You are in possession of both of my email addresses, and you have in fact sent vague and incomplete responses to each. What you have not provided are clear instructions on how the return process is to be carried out, nor have you explained how the return costs will be covered. Your published return policy states that returns are free for the customer. That should certainly be the case here, particularly as you refused to honour your own cancellation policy when first notified.

If this lack of clarity continues, the matter will be escalated to the relevant regulatory bodies for review of your practices. You have already been formally notified that, should you fail to provide proper written return instructions — including clear confirmation of the correct return address and confirmation that return costs will not fall to me — the unopened item will be returned to your registered address:

Brighter Sleep (operating as Bright Sleep)
Company Registration Number: SC655283
8 Kildrostan Street
Glasgow
Scotland
G41 4LU

You are welcome to publish, within this Trustpilot thread, the full and correct return procedure, including the confirmed return address and clear details regarding postage responsibility. Given your assertion that emails are not reaching customers, making this information publicly available would be helpful to others in a similar position.

Ease of ordering and prompt delivery.
I was given one of your pillows 2yrs ago as a birthday gift after major surgery and have been thrilled with its performance ever since. I decided to treat myself to a new one and my journey if bliss continues.

Game changer for me from night one ,so pleased to have purchased this topper .Back pain has not gone away ,but so much improved ,what more could one ask for

Delivery was on time and the mattress topper is so comfy. My daughter loves it and the pillows are amazing
Thanks

The item arrived within a day or two, which really surprised me. I'm still trying to assess whether the mattress will work for me though. I get aches and pains in my back, hips and thighs and it felt worse initially. I'm trying the other side of the mattress and adjusting my pillows to seek comfort.

Bought on recommendation of a very trusted friend . ( it’s changed her life !) love the topper & pillows. Feels luxurious. Felt like a valued customer . Beautifully packaged quality merchandise and love it’s a small family company !

Good service and delivery. Initial impressions were of a nice pillow. However, I have been playing with it a lot and it’s not quite right for me yet. My partner likes the slim insert and has been sleeping quite well so far.

I bought a pair of Luna pillows after suffering prolonged neck and shoulder pain. I have always preferred a deep, firm pillow but my existing one was no longer available to purchase.
I have to say that the Luna pillow does initially feel a bit lumpy but it is surprisingly comfy. I do sometimes have to turn it over in the middle of the night as it settles a bit, but my neck and shoulder are much improved after a month of use. In summary, it did what I bought it for so I am very happy.

Excellent topper. I suffer with hip bursitis and I've been living on pain killers. I sleep so well now, the topper relieves the pressure and pain, I haven't used pain killers since. It is on top of a good but hard mattress.
Excellent service, fast delivery and easy to unbox.

I was unsure to start but as I get a lot of neck pain thought I would give this pillow a try. Medium/firm

The first night I did chuck it on the floor as I felt too high and uncomfortable. But I have persevered and I am 5 nights in, my husband is now using one (and he is definitely snoring less), and we are both finding these pillows really good.
I also suffer from acid reflux overnight and I have not had it at all since using this pillow as my head is slightly elevated. Would recommend trying these pillows.

Excellent product - highly recommend.

The Nox Vegan Down Alternative pillow arrived quickly and was well-packaged. Instructions easy. I did find that when you use the medium and flatter pillow together, it's too high. So I went with the regular pillow and added some filler, and it's much better. Quite comfy and pliable, but it is possibly a bit warm. I wasn't 100% thrilled with the pillow, but returning is not so easy (no printable lable, etc.), so I decided to go for the "eco return," where Brightr gives a partial refund and there's less carbon footprint. I do wish there was a phone number to get in touch with Brightr quickly.

I have brought to lots recently of your pillows .And brought some previously but gave them to my son and they said they were the best pillows they have ever had i was so annoed i gave them away .Bt was nice to o they like them just given my other daughter some as she suffered badly with neck pain and never could find a nice pillow so supper happy would not buy any others now

I bought a body pillow and a luna pillow on a 2 for 1 deal. Unfortunately the Luna pillow is really uncomfortable for me. I’ve tried it with all variations of filling and it’s just no good- either too hard or too empty and lumpy.

I felt safe in the knowledge that I could return it if I didn’t get on with it. However, when I read the conditions it’s almost impossible for me to do this, because you have to send it back in original packaging (they were vacuum packed), send both pillows back (the body pillow is incredibly heavy and large), and pay the postage.

I feel mislead by the advertising and am now stuck with an expensive pillow I can’t sleep with.

In addition, the Luna pillow is made up of shredded memory foam, which is essentially plastic, so I am concerned for the environment should I ever try to dispose of it.

There was a musty smell at first and the harder side seemed too stiff, but after a few days I was confident enough to throw all the packing materials, my old mattress topper and the return slip away. very happy with the purchase.